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^[1]

483

597

632

Cost of outsourcing, maintenance and rentals

^[1]

21,435

21,737

21,900

Costs and Expenses

Cost of sales

3,616

3,791

4,076

11,008

10,802

10,269

Cost of financing

163

198

231

Research, development and engineering expenses

601

655

719

Selling, administrative and general expenses

4,137

4,216

4,421

Restructuring and asset impairment charges

116

154

Amortization of intangible assets

332

328

398

Curtailment gain

(107)

Other expenses, net

150

261

326

Total Costs and Expenses

20,123

20,405

20,365

Income Before Income Taxes and Equity Income

1,312

1,332

1,535

Income tax expense

276

272

377

Income from Continuing Operations

^[1]

169

152

149

1,205

1,212

1,307

(Loss) income from discontinued operations, net of tax

(26)

Net Income

1,179

1,223

1,328

Less: Net income attributable to noncontrolling interests

Net Income Attributable to Xerox

1,159

1,195

1,295

Net income from continuing operations

$ 1,185

$ 1,184

$ 1,274

Continuing operations (in dollars per share)

$ 0.95

$ 0.89

$ 0.90

Discontinued operations (in dollars per share)

(0.02)

0.01

0.02

Total Basic Earnings per Share (in dollars per share)

0.93

0.90

0.92

Continuing operations (in dollars per share)

0.93

0.87

0.88

Discontinued operations (in dollars per share)

(0.02)

0.01

0.02

Total Diluted Earnings per Share (in dollars per share)

$ 0.91

$ 0.88

$ 0.90

[1]	Asset information on a segment basis is not disclosed as this information is not separately identified and internally reported to our Chief Operating Decision Maker (CODM).

Consolidated Statements of Comprehensive Income - USD ($)
$ in Millions

12 Months Ended

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Net Income

$ 1,179

$ 1,223

$ 1,328

Less: Net income attributable to noncontrolling interests

Net Income Attributable to Xerox

1,159

1,195

1,295

Translation adjustments, net

^[1]

(185)

113

(105)

Unrealized (losses) gains, net

^[1]

(63)

Changes in defined benefit plans, net

^[1]

632

(561)

(636)

Other Comprehensive Income (Loss), Net

^[1]

447

(511)

(729)

Less: Other comprehensive loss, net attributable to noncontrolling interests

^[1]

(1)

Other Comprehensive Income (Loss), Net Attributable to Xerox

^[1]

448

(511)

(728)

Comprehensive Income, Net

1,626

712

599

Less: Comprehensive income, net attributable to noncontrolling interests

Comprehensive Income, Net Attributable to Xerox

$ 1,607

$ 684

$ 567

[1]	Refer to Note 20 - Other Comprehensive Income for gross components of other comprehensive income, reclassification adjustments out of Accumulated Other Comprehensive Income and related tax effects.

Consolidated Balance Sheets - USD ($) shares in Thousands, $ in Millions	Dec. 31, 2013	Dec. 31, 2012
Assets
Cash and cash equivalents	$ 1,764	$ 1,246
Accounts receivable, net	2,929	2,866
Billed portion of finance receivables, net	113	152
Finance receivables, net	1,500	1,836
Inventories	998	1,011
Other current assets	1,207	1,162
Total current assets	8,511	8,273
Finance receivables due after one year, net	2,917	3,325
Equipment on operating leases, net	559	535
Land, buildings and equipment, net	1,466	1,556
Investments in affiliates, at equity	1,285	1,381
Intangible assets, net	2,503	2,783
Goodwill	9,205	9,062
Deferred tax assets, long-term	368	763
Other long-term assets	2,222	2,337
Total Assets	29,036	30,015
Liabilities and Equity
Short-term debt and current portion of long-term debt	1,117	1,042
Accounts payable	1,626	1,913
Accrued compensation and benefits costs	734	741
Unearned income	496	438
Other current liabilities	1,713	1,776
Total current liabilities	5,686	5,910
Long-term debt	6,904	7,447
Pension and other benefit liabilities	2,136	2,958
Post-retirement medical benefits	785	909
Other long-term liabilities	757	778
Total Liabilities	16,268	18,002
Series A Convertible Preferred Stock	349	349
Common stock	1,210	1,239
Additional paid-in capital	5,282	5,622
Treasury stock, at cost	(252)	(104)
Retained earnings	8,839	7,991
Accumulated other comprehensive loss	(2,779)	(3,227)
Xerox shareholders’ equity	12,300	11,521
Noncontrolling interests	119	143
Total Equity	12,419	11,664
Total Liabilities and Equity	$ 29,036	$ 30,015
Shares of common stock issued	1,210,321	1,238,696
Treasury stock	(22,001)	(14,924)
Shares of common stock outstanding	1,188,320	1,223,772

Consolidated Statements of Cash Flows - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Cash Flows from Operating Activities:
Net income	$ 1,179	$ 1,223	$ 1,328
Adjustments required to reconcile net income to cash flows from operating activities:
Depreciation and amortization	1,358	1,301	1,251
Provision for receivables	123	127	154
Provision for inventory	35	30	39
Deferred tax expense	122	96	203
Net (gain) loss on sales of businesses and assets	(45)	2	(9)
Undistributed equity in net income of unconsolidated affiliates	(92)	(90)	(86)
Stock-based compensation	90	125	123
Restructuring and asset impairment charges	116	154	32
Payments for restructurings	(136)	(144)	(218)
Contributions to defined benefit pension plans	(230)	(364)	(426)
Increase in accounts receivable and billed portion of finance receivables	(576)	(776)	(296)
Collections of deferred proceeds from sales of receivables	482	470	380
Increase in inventories	(38)	0	(124)
Increase in equipment on operating leases	(303)	(276)	(298)
Decrease in finance receivables	609	947	90
Collections on beneficial interest from sales of finance receivables	58	0	0
Increase in other current and long-term assets	(145)	(265)	(249)
(Decrease) increase in accounts payable and accrued compensation	(29)	120	82
Decrease in other current and long-term liabilities	(50)	(71)	(22)
Net change in income tax assets and liabilities	3	42	89
Net change in derivative assets and liabilities	(11)	11	39
Other operating, net	(145)	(82)	(121)
Net cash provided by operating activities	2,375	2,580	1,961
Cash Flows from Investing Activities:
Cost of additions to land, buildings and equipment	(346)	(388)	(338)
Proceeds from sales of land, buildings and equipment	86	9	28
Cost of additions to internal use software	(81)	(125)	(163)
Proceeds from sale of businesses	26	0	0
Acquisitions, net of cash acquired	(155)	(276)	(212)
Other investing, net	18	19	10
Net cash used in investing activities	(452)	(761)	(675)
Cash Flows from Financing Activities:
Net (payments) proceeds on debt	(434)	(108)	49
Payment of liability to subsidiary trust issuing preferred securities	0	0	(670)
Common stock dividends	(272)	(231)	(241)
Preferred stock dividends	(24)	(24)	(24)
Proceeds from issuances of common stock	124	44	44
Excess tax benefits from stock-based compensation	16	10	6
Payments to acquire treasury stock, including fees	(696)	(1,052)	(701)
Repurchases related to stock-based compensation	(57)	(42)	(27)
Distributions to noncontrolling interests	(56)	(69)	(22)
Other financing	(3)	0	0
Net cash used in financing activities	(1,402)	(1,472)	(1,586)
Effect of exchange rate changes on cash and cash equivalents	(3)	(3)	(9)
Increase (decrease) in cash and cash equivalents	518	344	(309)
Cash and cash equivalents at beginning of year	1,246	902	1,211
Cash and Cash Equivalents at End of Year	$ 1,764	$ 1,246	$ 902

Consolidated Statements of Shareholders' Equity - USD ($)
$ in Millions

Total

Xerox Shareholders' Equity [Member]

Common Stock [Member]

Additional Paid-in Capital [Member]

Treasury Stock [Member]

Retained Earnings [Member]

AOCL [Member]

^[1]

Noncontrolling Interest [Member]

Beginning Balance at Dec. 31, 2010

$ 12,006

$ 1,398

$ 6,580

$ 0

$ 6,016

$ (1,988)

Noncontrolling Interest Beginning Balance at Dec. 31, 2010

$ 153

Total Equity Beginning Balance at Dec. 31, 2010

$ 12,159

Increase (Decrease) in Stockholders' Equity [Roll Forward]

Comprehensive income, net

567

1,295

(728)

Comprehensive income net, attributable to noncontrolling interest

Comprehensive income net, including portion attributable to noncontrolling interest

599

Cash dividends declared-common stock

^[2]

(241)

Contribution of common stock to U.S. pension plan

^[3]

(24)

130

113

Stock option and incentive plans, net

139

128

Payments to acquire treasury stock, including fees

(701)

Cancellation of treasury stock

(73)

(504)

577

Distributions to noncontrolling interests

(36)

Ending Balance at Dec. 31, 2011

11,876

1,353

6,317

(124)

7,046

(2,716)

Noncontrolling Interest Ending Balance at Dec. 31, 2011

149

Total Equity Ending Balance at Dec. 31, 2011

$ 12,025

Increase (Decrease) in Stockholders' Equity [Roll Forward]

Dividends per common share (in dollars per share)

$ 0.17

Comprehensive income, net

$ 684

684

1,195

(511)

Comprehensive income net, attributable to noncontrolling interest

Comprehensive income net, including portion attributable to noncontrolling interest

712

Cash dividends declared-common stock

^[2]

(226)

Contribution of common stock to U.S. pension plan

^[3]

(24)

130

115

Stock option and incentive plans, net

133

115

Payments to acquire treasury stock, including fees

(1,052)

Cancellation of treasury stock

(147)

(925)

1,072

Distributions to noncontrolling interests

(34)

Ending Balance at Dec. 31, 2012

11,521

1,239

5,622

(104)

7,991

(3,227)

Noncontrolling Interest Ending Balance at Dec. 31, 2012

143

Total Equity Ending Balance at Dec. 31, 2012

$ 11,664

Increase (Decrease) in Stockholders' Equity [Roll Forward]

Dividends per common share (in dollars per share)

$ 0.17

Comprehensive income, net

$ 1,607

1,607

1,159

448

Comprehensive income net, attributable to noncontrolling interest

Comprehensive income net, including portion attributable to noncontrolling interest

1,626

Cash dividends declared-common stock

^[2]

(287)

Conversion of notes to common stock

^[3]

(24)

Stock option and incentive plans, net

170

142

Payments to acquire treasury stock, including fees

(696)

Cancellation of treasury stock

(58)

(490)

548

Distributions to noncontrolling interests

(43)

Ending Balance at Dec. 31, 2013

12,300

$ 12,300

$ 1,210

$ 5,282

$ (252)

$ 8,839

$ (2,779)

Noncontrolling Interest Ending Balance at Dec. 31, 2013

119

$ 119

Total Equity Ending Balance at Dec. 31, 2013

$ 12,419

Increase (Decrease) in Stockholders' Equity [Roll Forward]

Dividends per common share (in dollars per share)

$ 0.23

[1]	(3)AOCL - Accumulated other comprehensive loss.
[2]	(1)Cash dividends declared on common stock of $0.0575 in each quarter of 2013 and $0.0425 in each quarter of 2012 and 2011.
[3]	(2)Cash dividends declared on preferred stock of $20 per share in each quarter of 2013, 2012 and 2011.

Summary of Significant Accounting Policies

12 Months Ended

Dec. 31, 2013

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Summary of Significant Accounting Policies

References herein to “we,” “us,” “our,” the “Company” and “Xerox” refer to Xerox Corporation and its consolidated subsidiaries unless the context suggests otherwise.

Description of Business and Basis of Presentation

Xerox is a $21.4 billion global enterprise for business process and document management solutions. We offer business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, human resource benefits management, finance support, transportation solutions and customer relationship management services for commercial and government organizations worldwide. We also provide extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size.

Basis of Consolidation

The Consolidated Financial Statements include the accounts of Xerox Corporation and all of our controlled subsidiary companies. All significant intercompany accounts and transactions have been eliminated. Investments in business entities in which we do not have control, but we have the ability to exercise significant influence over operating and financial policies (generally 20% to 50% ownership) are accounted for using the equity method of accounting. Operating results of acquired businesses are included in the Consolidated Statements of Income from the date of acquisition.

We consolidate variable interest entities if we are deemed to be the primary beneficiary of the entity. Operating results for variable interest entities in which we are determined to be the primary beneficiary are included in the Consolidated Statements of Income from the date such determination is made.

For convenience and ease of reference, we refer to the financial statement caption “Income before Income Taxes and Equity Income” as “pre-tax income” throughout the Notes to the Consolidated Financial Statements.

In 2013 we completed the sale of our U.S. and Canadian (North American or N.A.) and Western European (European) Paper businesses. Results from these paper-related businesses are reported as discontinued operations and all prior period results have been reclassified to reflect this change. Refer to Note 3 - Acquisitions and Divestitures for additional information regarding discontinued operations.

Use of Estimates

The preparation of our Consolidated Financial Statements requires that we make estimates and assumptions that affect the reported amounts of assets and liabilities, as well as the disclosure of contingent assets and liabilities at the date of the financial statements, and the reported amounts of revenues and expenses during the reporting period. Future events and their effects cannot be predicted with certainty; accordingly, our accounting estimates require the exercise of judgment. The accounting estimates used in the preparation of our Consolidated Financial Statements will change as new events occur, as more experience is acquired, as additional information is obtained and as our operating environment changes. Our estimates are based on management's best knowledge of current events, historical experience, actions that the company may undertake in the future and on various other assumptions that are believed to be reasonable under the circumstances. As a result, actual results may be different from these estimates.

The following table summarizes certain significant costs and expenses that require management estimates for the three years ended December 31, 2013:



	Year Ended December 31,
Expense/(Income)	2013			2012			2011
Provisions for restructuring and asset impairments	$	116		$	154		$	32
Provisions for receivables	123			127			154
Provisions for litigation and regulatory matters	(34		)	(1		)	11
Provisions for obsolete and excess inventory	35			30			39
Provisions for product warranty liability	28			29			30
Depreciation and obsolescence of equipment on operating leases	283			279			294
Depreciation of buildings and equipment	431			452			405
Amortization of internal use software	147			116			91
Amortization of product software	43			19			11
Amortization of acquired intangible assets	332			328			401
Amortization of customer contract costs	122			107			49
Defined pension benefits - net periodic benefit cost⁽¹⁾	267			300			177
Retiree health benefits - net periodic benefit cost	1			11			14
Income tax expense	276			272			377

______________


(1)	2011 includes $107 pre-tax curtailment gain - refer to Note 15 - Employee Benefit Plans for additional information.

Changes in Estimates

In the ordinary course of accounting for the items discussed above, we make changes in estimates as appropriate and as we become aware of new or revised circumstances surrounding those estimates. Such changes and refinements in estimation methodologies are reflected in reported results of operations in the period in which the changes are made and, if material, their effects are disclosed in the Notes to the Consolidated Financial Statements and in Management's Discussion and Analysis of Financial Condition and Results of Operations.

New Accounting Standards and Accounting Changes

Except for the Accounting Standard Updates (ASU's) discussed below, the new ASU's issued by the FASB during the last two years did not have any significant impact on the Company.

Income Taxes

In July 2013, the FASB issued ASU 2013-11, Presentation of Unrecognized Tax Benefit When a Net Operating Loss Carryforward, a Similar Tax Loss, or a Tax Credit Carryforward Exists. This update provides guidance on the financial statement presentation of unrecognized tax benefits when a net operating loss carryforward, a similar tax loss, or a tax credit carryforward, exists. The guidance from this update is effective prospectively for our fiscal year beginning January 1, 2014. Upon adoption of this standard, we expect to reclassify approximately $200 of liabilities for unrecognized tax benefits against deferred tax assets.

Hedge Accounting

In July 2013, the FASB issued ASU 2013-10, Inclusion of the Fed Funds Effective Swap Rate (or Overnight Index Swap Rate) as a Benchmark Interest Rate for Hedge Accounting Purposes. The update permits the Fed Funds Effective Swap Rate to be used as a U.S. benchmark interest rate for hedge accounting purposes under FASB ASC Topic 815, in addition to the interest rates on direct Treasury obligations of the U.S. government (UST) and the London Interbank Offered Rate (LIBOR). The update also removes the restriction on using different benchmark rates for similar hedges. ASU 2013-10 is effective prospectively for qualifying new or re-designated hedging relationships entered into on or after July 17, 2013. The adoption of this standard did not have a material impact on our financial condition or results of operations.

Cumulative Translation Adjustments

In March 2013, the FASB issued ASU 2013-05, Parent's Accounting for the Cumulative Translation Adjustment upon Derecognition of Certain Subsidiaries or Groups of Assets within a Foreign Entity or of an Investment in a Foreign Entity. The objective of ASU 2013-05 is to resolve the diversity in practice regarding the release into net income of the cumulative translation adjustment upon derecognition of a subsidiary or group of assets within a foreign entity. The guidance from this update is effective prospectively for our fiscal year beginning January 1, 2014. We do not anticipate that the adoption of this standard will have a material impact on our financial condition or results of operations.

Presentation of Comprehensive Income

In February 2013, the FASB issued ASU No. 2013-02, Comprehensive Income (Topic 220) - Reporting of Amounts Reclassified Out of Accumulated Other Comprehensive Income, which requires an entity to provide additional information about the amounts reclassified out of Accumulated Other Comprehensive Income by component. This update was effective for us beginning January 1, 2013 and the additional information required by this ASU is reported in Note 20 - Other Comprehensive Income, including amounts related to 2012 and 2011.

Balance Sheet Offsetting

In December 2011, the FASB issued ASU 2011-11, Balance Sheet (Topic 210), Disclosures about Offsetting Assets and Liabilities. ASU 2011-11 requires entities to disclose both gross information and net information about both instruments and transactions eligible for offset in the Balance Sheet and instruments and transactions subject to an agreement similar to a master netting arrangement to enable users of its financial statements to understand the effects of offsetting and related arrangements on its financial position. In January 2013, the FASB issued ASU 2013-01, which limited the scope of this guidance to derivatives, repurchase type agreements and securities borrowing and lending transactions. The guidance from these updates was effective for our fiscal year beginning January 1, 2013. We currently report our derivative assets and liabilities on a gross basis in the Balance Sheet and none of our derivative instruments are subject to a master netting agreement. Accordingly, no additional disclosures were required upon adoption of these ASU's.

Fair Value Accounting

In May 2011, the FASB issued ASU 2011-04, which amended Fair Value Measurements and Disclosures - Overall (ASC Topic 820-10) to provide a consistent definition of fair value and ensure that the fair value measurement and disclosure requirements are similar between U.S. GAAP and International Financial Reporting Standards. This update changed certain fair value measurement principles and enhanced the disclosure requirements, particularly for level 3 fair value measurements. We adopted this update prospectively effective for our fiscal year beginning January 1, 2012. This update did not have a material effect on financial condition or results of operations.

Summary of Accounting Policies

Revenue Recognition

We generate revenue through services, the sale and rental of equipment, supplies and income associated with the financing of our equipment sales. Revenue is recognized when it is realized or realizable and earned. We consider revenue realized or realizable and earned when we have persuasive evidence of an arrangement, delivery has occurred, the sales price is fixed or determinable and collectibility is reasonably assured. Delivery does not occur until equipment has been shipped or services have been provided to the customer, risk of loss has transferred to the customer, and either customer acceptance has been obtained, customer acceptance provisions have lapsed, or the company has objective evidence that the criteria specified in the customer acceptance provisions have been satisfied. The sales price is not considered to be fixed or determinable until all contingencies related to the sale have been resolved. More specifically, revenue related to services and sales of our products is recognized as follows:

Equipment-Related Revenues

Equipment: Revenues from the sale of equipment, including those from sales-type leases, are recognized at the time of sale or at the inception of the lease, as appropriate. For equipment sales that require us to install the product at the customer location, revenue is recognized when the equipment has been delivered and installed at the customer location. Sales of customer installable products are recognized upon shipment or receipt by the customer according to the customer's shipping terms. Revenues from equipment under other leases and similar arrangements are accounted for by the operating lease method and are recognized as earned over the lease term, which is generally on a straight-line basis.

Technical Services: Technical service revenues are derived primarily from maintenance contracts on the equipment sold to our customers and are recognized over the term of the contracts. A substantial portion of our products are sold with full service maintenance agreements for which the customer typically pays a base service fee plus a variable amount based on usage. As a consequence, other than the product warranty obligations associated with certain of our low end products, we do not have any significant product warranty obligations, including any obligations under customer satisfaction programs.

Bundled Lease Arrangements: We sell our products and services under bundled lease arrangements, which typically include equipment, service, supplies and financing components for which the customer pays a single negotiated fixed minimum monthly payment for all elements over the contractual lease term.These arrangements also typically include an incremental, variable component for page volumes in excess of contractual page volume minimums, which are often expressed in terms of price-per-page. The fixed minimum monthly payments are multiplied by the number of months in the contract term to arrive at the total fixed minimum payments that the customer is obligated to make (fixed payments) over the lease term. The payments associated with page volumes in excess of the minimums are contingent on whether or not such minimums are exceeded (contingent payments). In applying our lease accounting methodology, we only consider the fixed payments for purposes of allocating to the relative fair value elements of the contract. Contingent payments, if any, are recognized as revenue in the period when the customer exceeds the minimum copy volumes specified in the contract. Revenues under bundled arrangements are allocated considering the relative selling prices of the lease and non-lease deliverables included in the bundled arrangement. Lease deliverables include the equipment, financing, maintenance and other executory costs, while non-lease deliverables generally consist of the supplies and non-maintenance services. The allocation for the lease deliverables begins by allocating revenues to the maintenance and other executory costs plus a profit thereon. These elements are generally recognized over the term of the lease as service revenue. The remaining amounts are allocated to the equipment and financing elements which are subjected to the accounting estimates noted below under “Leases.”

Our pricing interest rates, which are used in determining customer payments in a bundled lease arrangement, are developed based upon a variety of factors including local prevailing rates in the marketplace and the customer’s credit history, industry and credit class. We reassess our pricing interest rates quarterly based on changes in the local prevailing rates in the marketplace. These interest rates have generally been adjusted if the rates vary by 25 basis points or more, cumulatively, from the last rate in effect. The pricing interest rates generally equal the implicit rates within the leases, as corroborated by our comparisons of cash to lease selling prices.

Sales to distributors and resellers: We utilize distributors and resellers to sell many of our technology products to end-user customers. We refer to our distributor and reseller network as our two-tier distribution model. Sales to distributors and resellers are generally recognized as revenue when products are sold to such distributors and resellers. However, revenue is only recognized when the distributor or reseller has economic substance apart from the company, the sales price is not contingent upon resale or payment by the end user customer and we have no further obligations related to bringing about the resale, delivery or installation of the product.

Distributors and resellers participate in various rebate, price-protection, cooperative marketing and other programs, and we record provisions for these programs as a reduction to revenue when the sales occur. Similarly, we account for our estimates of sales returns and other allowances when the sales occur based on our historical experience.

In certain instances, we may provide lease financing to end-user customers who purchased equipment we sold to distributors or resellers. We compete with other third-party leasing companies with respect to the lease financing provided to these end-user customers.

Supplies: Supplies revenue generally is recognized upon shipment or utilization by customers in accordance with the sales contract terms.

Software: Most of our equipment has both software and non-software components that function together to deliver the equipment's essential functionality and therefore they are accounted for together as part of equipment sales revenues. Software accessories sold in connection with our equipment sales, as well as free-standing software sales are accounted for as separate deliverables or elements. In most cases, these software products are sold as part of multiple element arrangements and include software maintenance agreements for the delivery of technical service, as well as unspecified upgrades or enhancements on a when-and-if-available basis. In those software accessory and free-standing software arrangements that include more than one element, we allocate the revenue among the elements based on vendor-specific objective evidence (VSOE) of fair value. Revenue allocated to software is normally recognized upon delivery while revenue allocated to the software maintenance element is recognized ratably over the term of the arrangement.

Leases: As noted above, equipment may be placed with customers under bundled lease arrangements. The two primary accounting provisions which we use to classify transactions as sales-type or operating leases are: (1) a review of the lease term to determine if it is equal to or greater than 75% of the economic life of the equipment and (2) a review of the present value of the minimum lease payments to determine if they are equal to or greater than 90% of the fair market value of the equipment at the inception of the lease.

We consider the economic life of most of our products to be five years, since this represents the most frequent contractual lease term for our principal products and only a small percentage of our leases are for original terms longer than five years. There is no significant after-market for our used equipment. We believe five years is representative of the period during which the equipment is expected to be economically usable, with normal service, for the purpose for which it is intended. Residual values are not significant.

With respect to fair value, we perform an analysis of equipment fair value based on cash selling prices during the applicable period. The cash selling prices are compared to the range of values determined for our leases. The range of cash selling prices must be reasonably consistent with the lease selling prices in order for us to determine that such lease prices are indicative of fair value.

Financing: Finance income attributable to sales-type leases, direct financing leases and installment loans is recognized on the accrual basis using the effective interest method.

Services-Related Revenue

Outsourcing: Revenues associated with outsourcing services are generally recognized as services are rendered, which is generally on the basis of the number of accounts or transactions processed. Information technology processing revenues are recognized as services are provided to the customer, generally at the contractual selling prices of resources consumed or capacity utilized by our customers. In those service arrangements where final acceptance of a system or solution by the customer is required, revenue is deferred until all acceptance criteria have been met. Revenues on cost reimbursable contracts are recognized by applying an estimated factor to costs as incurred, determined by the contract provisions and prior experience. Revenues on unit-price contracts are recognized at the contractual selling prices as work is completed and accepted by the customer. Revenues on time and material contracts are recognized at the contractual rates as the labor hours and direct expenses are incurred.

Revenues on certain fixed price contracts where we provide system development and implementation services are recognized over the contract term based on the percentage of development and implementation services that are provided during the period compared with the total estimated development and implementation services to be provided over the entire contract using the percentage-of-completion accounting methodology. These services require that we perform significant, extensive and complex design, development, modification or implementation of our customers' systems. Performance will often extend over long periods, and our right to receive future payment depends on our future performance in accordance with the agreement.

The percentage-of-completion methodology involves recognizing probable and reasonably estimable revenue using the percentage of services completed, on a current cumulative cost to estimated total cost basis, using a reasonably consistent profit margin over the period.

Revenues earned in excess of related billings are accrued, whereas billings in excess of revenues earned are deferred until the related services are provided. We recognize revenues for non-refundable, upfront implementation fees on a straight-line basis over the period between the initiation of the ongoing services through the end of the contract term.

In connection with our services arrangements, we incur and capitalize costs to originate these long-term contracts and to perform the migration, transition and setup activities necessary to enable us to perform under the terms of the arrangement. Certain initial direct costs of an arrangement are capitalized and amortized over the contractual service period of the arrangement to cost of services.

From time to time, we also provide inducements to customers in various forms, including contractual credits, which are capitalized and amortized as a reduction of revenue over the term of the contract. Customer-related deferred set-up/transition and inducement costs were $399 and $356 at December 31, 2013 and 2012, respectively, and the balance at December 31, 2013 is expected to be amortized over a weighted average period of approximately 6 years. Amortization expense associated with customer-related contract costs at December 31, 2013 is expected to be approximately $132 in 2014.

Long-lived assets used in the fulfillment of the arrangements are capitalized and depreciated over the shorter of their useful life or the term of the contract if an asset is contract specific.

Our outsourcing services contracts may also include the sale of equipment and software. In these instances we follow the policies noted above under Equipment-Related Revenue.

Other Revenue Recognition Policies

Multiple Element Arrangements: As described above, we enter into the following revenue arrangements that may consist of multiple deliverables:


•	Bundled lease arrangements, which typically include both lease deliverables and non-lease deliverables as described above.


•	Contracts for multiple types of outsourcing services, as well as professional and value-added services. For instance, we may contract for an implementation or development project and also provide services to operate the system over a period of time; or we may contract to scan, manage and store customer documents.

In substantially all of our multiple element arrangements, we are able to separate the deliverables since we normally will meet both of the following criteria:


•	The delivered item(s) has value to the customer on a stand-alone basis; and


•	If the arrangement includes a general right of return relative to the delivered item(s), delivery or performance of the undelivered item(s) is considered probable and substantially in our control.

Consideration in a multiple-element arrangement is allocated at the inception of the arrangement to all deliverables on the basis of the relative selling price. When applying the relative selling price method, the selling price for each deliverable is primarily determined based on VSOE or third-party evidence (TPE) of the selling price. The above noted revenue policies are then applied to each separated deliverable, as applicable.

Revenue-based taxes: We report revenue net of any revenue-based taxes assessed by governmental authorities that are imposed on and concurrent with specific revenue-producing transactions. The primary revenue-based taxes are sales tax and value-added tax (VAT).

Other Significant Accounting Policies

Shipping and Handling

Costs related to shipping and handling are recognized as incurred and included in Cost of sales in the Consolidated Statements of Income.

Research, Development and Engineering (RD&E)

Research, development and engineering costs are expensed as incurred. Sustaining engineering costs are incurred with respect to on-going product improvements or environmental compliance after initial product launch. Sustaining engineering costs were $122, $110 and $108 in 2013, 2012 and 2011, respectively.

Cash and Cash Equivalents

Cash and cash equivalents consist of cash on hand, including money market funds, and investments with original maturities of three months or less.

Receivable Sales

We regularly transfer certain portions of our receivable portfolios and normally account for those transfers as sales based on meeting the criteria for derecognition in accordance with ASC Topic 860 "Transfer and Servicing" of Financial Assets. Gains or losses on the sale of receivables depend, in part, on both (a) the cash proceeds and (b) the net non-cash proceeds received or paid. When we sell receivables we normally receive beneficial interests in the transferred receivables from the purchasers as part of the proceeds. We may refer to these beneficial interests as a deferred purchase price. The beneficial interests obtained are initially measured at their fair value. We generally estimate fair value based on the present value of expected future cash flows, which are calculated using management's best estimates of the key assumptions including credit losses, prepayment rate and discount rates commensurate with the risks involved. Refer to Note 4 - Accounts Receivable, Net and Note 5 - Finance Receivables, Net for more details on our receivable sales.

Inventories

Inventories are carried at the lower of average cost or market. Inventories also include equipment that is returned at the end of the lease term. Returned equipment is recorded at the lower of remaining net book value or salvage value, which normally are not significant. We regularly review inventory quantities and record a provision for excess and/or obsolete inventory based primarily on our estimated forecast of product demand, production requirements and servicing commitments. Several factors may influence the realizability of our inventories, including our decision to exit a product line, technological changes and new product development. The provision for excess and/or obsolete raw materials and equipment inventories is based primarily on near term forecasts of product demand and include consideration of new product introductions, as well as changes in remanufacturing strategies. The provision for excess and/or obsolete service parts inventory is based primarily on projected servicing requirements over the life of the related equipment populations.

Land, Buildings and Equipment and Equipment on Operating Leases

Land, buildings and equipment are recorded at cost. Buildings and equipment are depreciated over their estimated useful lives. Leasehold improvements are depreciated over the shorter of the lease term or the estimated useful life. Equipment on operating leases is depreciated to estimated salvage value over the lease term. Depreciation is computed using the straight-line method. Significant improvements are capitalized and maintenance and repairs are expensed. Refer to Note 6 - Inventories and Equipment on Operating Leases, Net and Note 7 - Land, Buildings, Equipment and Software, Net for further discussion.

Software - Internal Use and Product

We capitalize direct costs associated with developing, purchasing or otherwise acquiring software for internal use and amortize these costs on a straight-line basis over the expected useful life of the software, beginning when the software is implemented (Internal Use Software). Costs incurred for upgrades and enhancements that will not result in additional functionality are expensed as incurred. Amounts expended for Internal Use Software are included in Cash Flows from Investing.

We also capitalize certain costs related to the development of software solutions to be sold to our customers upon reaching technological feasibility (Product Software). These costs are amortized based on estimated future revenues over the estimated economic life of the software. Amounts expended for Product Software are included in Cash Flows from Operations. We perform periodic reviews to ensure that unamortized Product Software costs remain recoverable from estimated future operating profits (net realizable value or NRV). Costs to support or service licensed software are charged to Costs of services as incurred.

Refer to Note 7 - Land,Buildings, Equipment and Software, Net for further information.

Goodwill and Other Intangible Assets

Goodwill represents the excess of the purchase price over the fair value of acquired net assets in a business combination, including the amount assigned to identifiable intangible assets. The primary drivers that generate goodwill are the value of synergies between the acquired entities and the company and the acquired assembled workforce, neither of which qualifies as an identifiable intangible asset. Goodwill is not amortized but rather is tested for impairment annually or more frequently if an event or circumstance indicates that an impairment loss may have been incurred.

Impairment testing for goodwill is done at the reporting unit level. A reporting unit is an operating segment or one level below an operating segment (a "component") if the component constitutes a business for which discrete financial information is available, and segment management regularly reviews the operating results of that component.

When testing goodwill for impairment, we may assess qualitative factors for some or all of our reporting units to determine whether it is more likely than not (that is, a likelihood of more than 50 percent) that the fair value of a reporting unit is less than its carrying amount, including goodwill. Alternatively, we may bypass this qualitative assessment for some or all of our reporting units and perform a detailed quantitative test of impairment (Step 1). If we perform the detailed quantitative impairment test and the carrying amount of the reporting unit exceeds its fair value, we would perform an analysis (Step 2) to measure such impairment. In 2013, we elected to proceed to the quantitative assessment of the recoverability of our goodwill balances for each of our reporting units in performing our annual impairment test. Based on our quantitative assessments, we concluded that the fair values of each of our reporting units in 2013 exceeded their carrying values and no impairments were identified.

Other intangible assets primarily consist of assets obtained in connection with business acquisitions, including installed customer base and distribution network relationships, patents on existing technology and trademarks. We apply an impairment evaluation whenever events or changes in business circumstances indicate that the carrying value of our intangible assets may not be recoverable. Other intangible assets are amortized on a straight-line basis over their estimated economic lives. We believe that the straight-line method of amortization reflects an appropriate allocation of the cost of the intangible assets to earnings in proportion to the amount of economic benefits obtained annually by the Company.

Refer to Note 9 - Goodwill and Intangible Assets, Net for further information.

Impairment of Long-Lived Assets

We review the recoverability of our long-lived assets, including buildings, equipment, internal use software and other intangible assets, when events or changes in circumstances occur that indicate that the carrying value of the asset may not be recoverable. The assessment of possible impairment is based on our ability to recover the carrying value of the asset from the expected future pre-tax cash flows (undiscounted and without interest charges) of the related operations. If these cash flows are less than the carrying value of such asset, an impairment loss is recognized for the difference between estimated fair value and carrying value. Our primary measure of fair value is based on discounted cash flows.

Pension and Post-Retirement Benefit Obligations

We sponsor defined benefit pension plans in various forms in several countries covering employees who meet eligibility requirements. Retiree health benefit plans cover U.S. and Canadian employees for retiree medical costs. We employ a delayed recognition feature in measuring the costs of pension and post-retirement benefit plans. This requires changes in the benefit obligations and changes in the value of assets set aside to meet those obligations to be recognized not as they occur, but systematically and gradually over subsequent periods. All changes are ultimately recognized as components of net periodic benefit cost, except to the extent they may be offset by subsequent changes. At any point, changes that have been identified and quantified but not recognized as components of net periodic benefit cost, are recognized in Accumulated Other Comprehensive Loss, net of tax.

Several statistical and other factors that attempt to anticipate future events are used in calculating the expense, liability and asset values related to our pension and retiree health benefit plans. These factors include assumptions we make about the discount rate, expected return on plan assets, rate of increase in healthcare costs, the rate of future compensation increases and mortality. Actual returns on plan assets are not immediately recognized in our income statement due to the delayed recognition requirement. In calculating the expected return on the plan asset component of our net periodic pension cost, we apply our estimate of the long-term rate of return on the plan assets that support our pension obligations, after deducting assets that are specifically allocated to Transitional Retirement Accounts (which are accounted for based on specific plan terms).

For purposes of determining the expected return on plan assets, we utilize a market-related value approach in determining the value of the pension plan assets, rather than a fair market value approach. The primary difference between the two methods relates to systematic recognition of changes in fair value over time (generally two years) versus immediate recognition of changes in fair value. Our expected rate of return on plan assets is applied to the market-related asset value to determine the amount of the expected return on plan assets to be used in the determination of the net periodic pension cost. The market-related value approach reduces the volatility in net periodic pension cost that would result from using the fair market value approach.

The discount rate is used to present value our future anticipated benefit obligations. The discount rate reflects the current rate at which benefit liabilities could be effectively settled considering the timing of expected payments for plan participants. In estimating our discount rate, we consider rates of return on high-quality fixed-income investments adjusted to eliminate the effects of call provisions, as well as the expected timing of pension and other benefit payments.

Each year, the difference between the actual return on plan assets and the expected return on plan assets, as well as increases or decreases in the benefit obligation as a result of changes in the discount rate and other actuarial assumptions, are added to or subtracted from any cumulative actuarial gain or loss from prior years. This amount is the net actuarial gain or loss recognized in Accumulated other comprehensive loss. We amortize net actuarial gains and losses as a component of net pension cost for a year if, as of the beginning of the year, that net gain or loss (excluding asset gains or losses that have not been recognized in market-related value) exceeds 10% of the greater of the projected benefit obligation or the market-related value of plan assets (the "corridor" method). This determination is made on a plan-by-plan basis. If amortization is required for a particular plan, we amortize the applicable net gain or loss in excess of the 10% threshold on a straight-line basis in net periodic pension cost over the remaining service period of the employees participating in that pension plan. In plans where substantially all participants are inactive, the amortization period for the excess is the average remaining life expectancy of the plan participants.

Our primary domestic plans allow participants the option of settling their vested benefits through the receipt of a lump-sum payment. The participant's vested benefit is considered fully settled upon payment of the lump-sum. We have elected to apply settlement accounting and therefore we recognize the losses associated with settlements in this plan immediately upon the settlement of the vested benefits. Settlement accounting requires us to recognize a pro rata portion of the aggregate unamortized net actuarial losses upon settlement. The pro rata factor is computed as the percentage reduction in the projected benefit obligation due to the settlement of the participant's vested benefit.

Refer to Note 15 - Employee Benefit Plans for further information regarding our Pension and Post-Retirement Benefit Obligations.

Foreign Currency Translation and Re-measurement

The functional currency for most foreign operations is the local currency. Net assets are translated at current rates of exchange and income, expense and cash flow items are translated at average exchange rates for the applicable period. The translation adjustments are recorded in Accumulated other comprehensive loss.

The U.S. Dollar is used as the functional currency for certain foreign subsidiaries that conduct their business in U.S. Dollars. A combination of current and historical exchange rates is used in re-measuring the local currency transactions of these subsidiaries and the resulting exchange adjustments are recorded in Currency (gains) and losses within Other expenses, net together with other foreign currency remeasurments.

Segment Reporting

12 Months Ended

Dec. 31, 2013

Segment Reporting [Abstract]

Segment Reporting

Our reportable segments are aligned with how we manage the business and view the markets we serve. We report our financial performance based on the following two primary reportable segments – Services and Document Technology. Our Services segment operations involve delivery of a broad range of services including business process, document and IT outsourcing. Our Document Technology segment includes the sale and support of a broad range of document systems from entry level to high-end.

The Services segment is comprised of three outsourcing service offerings:


•	Business Process Outsourcing (BPO)


•	Document Outsourcing (which includes Managed Print Services) (DO)


•	Information Technology Outsourcing (ITO)

Business process outsourcing services include service arrangements where we manage a customer’s business activity or process. Document outsourcing services include service arrangements that allow customers to streamline, simplify and digitize their document-intensive business processes through automation and deployment of software applications and tools and the management of their printing needs. Document outsourcing also includes revenues from our partner print services offerings. Information technology outsourcing services include service arrangements where we manage a customer’s IT-related activities, such as application management and application development, data center operations or testing and quality assurance.

Our Document Technology segment is centered on strategic product groups, which share common technology, manufacturing and product platforms. Our product groupings range from:


•	“Entry,” which includes A4 devices and desktop printers; to


•	“Mid-range,” which includes A3 devices that generally serve workgroup environments in mid to large enterprises and includes products that fall into the following market categories: Color 41+ ppm priced at less than $100K and Light Production 91+ ppm priced at less than $100K; to


•	“High-end,” which includes production printing and publishing systems that generally serve the graphic communications marketplace and large enterprises.

Customers range from small and mid-sized businesses to large enterprises. Customers also include graphic communication enterprises as well as channel partners including distributors and resellers. Segment revenues reflect the sale of document systems and supplies, technical services and product financing.

The segment classified as Other includes several units, none of which meet the thresholds for separate segment reporting. This group includes paper sales in our developing market countries, Wide Format Systems, licensing revenues, GIS network integration solutions and electronic presentation systems and non-allocated corporate items including non-financing interest, as well as other items included in Other expenses, net.

As discussed in Note 3 - Acquisitions and Divestitures, during 2013, we completed the sales of our North American and European Paper businesses. As a result of these transactions, in 2013 we began to report these paper-related operations as Discontinued Operations and reclassified their results from the Other segment to Discontinued Operations. All prior periods have been reclassified to conform to this presentation.

Selected financial information for our Reportable segments was as follows:



	Years Ended December 31,
	Services		Document Technology		Other			Total
2013 ⁽¹⁾
Revenue	$	11,792	$	8,500	$	660		$	20,952
Finance income	67		408		8			483
Total Segment Revenue	$	11,859	$	8,908	$	668		$	21,435
Interest expense	$	19	$	140	$	247		$	406
Segment profit (loss)⁽²⁾	1,157		966		(222		)	1,901
Equity in net income of unconsolidated affiliates	34		135		—			169

2012 ⁽¹⁾
Revenue	$	11,453	$	8,951	$	736		$	21,140
Finance income	75		511		11			597
Total Segment Revenue	$	11,528	$	9,462	$	747		$	21,737
Interest expense	$	22	$	172	$	236		$	430
Segment profit (loss)⁽²⁾	1,173		1,065		(256		)	1,982
Equity in net income of unconsolidated affiliates	30		122		—			152

2011 ⁽¹⁾
Revenue	$	10,754	$	9,722	$	792		$	21,268
Finance income	83		537		12			632
Total Segment Revenue	$	10,837	$	10,259	$	804		$	21,900
Interest expense	$	25	$	202	$	251		$	478
Segment profit (loss)⁽²⁾	1,207		1,140		(285		)	2,062
Equity in net income of unconsolidated affiliates	31		118		—			149

____________________________


(1)	Asset information on a segment basis is not disclosed as this information is not separately identified and internally reported to our Chief Operating Decision Maker (CODM).


(2)	Depreciation and amortization expense, which is recorded in Cost of Sales, Cost of Services, RD&E and SAG are included in segment profit above. This information is neither identified nor internally reported to our CODM.

The following is a reconciliation of segment profit to pre-tax income:



	Years Ended December 31,
Segment Profit Reconciliation to Pre-tax Income	2013			2012			2011
Total Segment Profit	$	1,901		$	1,982		$	2,062
Reconciling items:
Amortization of intangible assets	(332		)	(328		)	(398		)
Equity in net income of unconsolidated affiliates	(169		)	(152		)	(149		)
Restructuring and asset impairment charges	(116		)	(154		)	(32		)
Restructuring charges of Fuji Xerox	(9		)	(16		)	(19		)
Litigation matters (Q1 2013 only)	37			—			—
Loss on early extinguishment of liability and debt	—			—			(33		)
Curtailment gain	—			—			107
Other	—			—			(3		)
Pre-tax Income	$	1,312		$	1,332		$	1,535

Geographic area data is based upon the location of the subsidiary reporting the revenue or long-lived assets and is as follows for the three years ended December 31:



	Revenues						Long-Lived Assets ⁽¹⁾
	2013		2012		2011		2013		2012		2011
United States	$	14,534	$	14,500	$	14,253	$	1,870	$	1,966	$	1,894
Europe	4,574		4,733		5,148		761		784		776
Other areas	2,327		2,504		2,499		243		262		276
Total Revenues and Long-Lived Assets	$	21,435	$	21,737	$	21,900	$	2,874	$	3,012	$	2,946

________________


(1)	Long-lived assets are comprised of (i) land, buildings and equipment, net, (ii) equipment on operating leases, net, (iii) internal use software, net and (iv) product software, net.

The entire disclosure for reporting segments including data and tables. Reportable segments include those that meet any of the following quantitative thresholds a) it's reported revenue, including sales to external customers and intersegment sales or transfers is 10 percent or more of the combined revenue, internal and external, of all operating segments b) the absolute amount of its reported profit or loss is 10 percent or more of the greater, in absolute amount of 1) the combined reported profit of all operating segments that did not report a loss or 2) the combined reported loss of all operating segments that did report a loss c) its assets are 10 percent or more of the combined assets of all operating segments.

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Acquisitions and Divestitures

Acquisitions and Divestitures

12 Months Ended

Dec. 31, 2013

Business Combinations [Abstract]

Acquisitions

2013 Acquisitions

In April 2013, we acquired Florida based Zeno Office Solutions, Inc. (Zeno), a provider of print and IT solutions to small and mid-sized businesses in the Southeast, for approximately $59 in cash. This acquisition furthers our coverage in Florida, building on our strategy of expanding our network of locally-based companies focused on customers' requirements to improve their performance through efficiencies.

In February 2013, we acquired Impika, a leader in the design, manufacture and sale of production inkjet printing solutions used for industrial, commercial, security, label and package printing for approximately $53 in cash. Impika, which is based in Aubagne, France, offers a portfolio of aqueous (water-based) inkjet presses based on proprietary technology. Through the addition of Impika's aqueous technology to our offerings, we go to market with the industry's broadest range of digital presses, strengthening our leadership in digital color production printing.

Zeno and Impika are included in our Document Technology segment. Additionally, during 2013, our Document Technology segment acquired one additional business for approximately $12 in cash, and our Services segment acquired three businesses for a total of $31 in cash.

2013 Summary

All of our 2013 acquisitions reflected 100% ownership of the acquired companies. The operating results of the acquisitions described above are not material to our financial statements and are included within our results from their respective acquisition dates. Our 2013 acquisitions contributed aggregate revenues of approximately $56 to our 2013 total revenues from their respective acquisition dates. The purchase prices for all acquisitions were primarily allocated to intangible assets and goodwill based on third-party valuations and management's estimates. The primary elements that generated the goodwill are the value of synergies and the acquired assembled workforce. None of the goodwill recorded in 2013 is expected to be deductible for tax purposes. Refer to Note 9 - Goodwill and Intangible Assets, Net for additional information.

The following table summarizes the purchase price allocations for our 2013 acquisitions as of the acquisition dates:



	Weighted-Average Life (Years)	Total 2013 Acquisitions
Accounts/finance receivables		$	10
Intangible assets:
Customer relationships	10	19
Existing technology	14	17
Trademarks	19	11
Non-compete agreements	4	3
Software	5	7
Goodwill		121
Other assets		16
Total Assets Acquired		204
Liabilities assumed		(49		)
Total Purchase Price		$	155

2012 and 2011 Acquisitions

In July 2012, we acquired Wireless Data Services, Ltd. (WDS), a provider of technical support, knowledge management and related consulting to the world's largest wireless telecommunication brands for approximately $95 (£60 million) in cash. Based in the U.K., WDS's expertise in the telecommunications industry strengthens our broad portfolio of customer care solutions.

In February 2012, we acquired R.K. Dixon, a leading provider of IT services, copiers, printers and managed print services for approximately $58 in cash. The acquisition furthers our coverage of central Illinois and eastern Iowa, building on our strategy to create a nationwide network of locally-based companies focused on customers' needs to improve performance through efficiencies.

In December 2011, we acquired the Merizon Group Inc. which operates MBM formerly known as Modern Business Machines, a Wisconsin-based office products distributor for approximately $42 net of cash acquired. The acquisition furthers our strategy of creating a nationwide network of locally-based companies focused on improving document workflow and office efficiency.

In November 2011, we acquired The Breakaway Group (Breakaway), a cloud-based service provider that helps healthcare professionals accelerate their adoption of an electronic medical records (EMR) system, for approximately $18 net of cash acquired. We are also obligated to pay the sellers up to an additional $25 if certain future performance targets are achieved, of which $18 was recorded as of the acquisition date representing the estimated fair value of this obligation for a total acquisition fair value of $36 (see "Contingent Consideration" below). The Denver-based firm's technology allows caregivers to practice using an EMR system without jeopardizing actual patient data. This acquisition adds to our offering of services that help healthcare professionals use the EMR system for clinical benefit.

In September 2011, we acquired the net assets related to the U.S. operations of Symcor Inc. (Symcor). In connection with the acquisition, we assumed and took over the operational responsibility for the customer contracts related to this operation. We agreed to pay $17 for the acquired net assets and the seller agreed to pay us $52, which represented the fair value of the liabilities assumed for a net cash receipt of $35.The assumed liabilities primarily include customer contract liabilities representing the estimated fair value of the obligations associated with the assumed customer contracts. We are recognizing these liabilities over a weighted-average period of approximately two years consistent with the cash outflows from the contracts. Symcor specializes in outsourcing services for U.S. financial institutions and its offerings range from cash management services to statement and check processing.

In July 2011, we acquired Education Sales and Marketing, LLC (ESM), a leading provider of outsourced enrollment management and student loan default solutions, for approximately $43 net of cash acquired. The acquisition of ESM enables us to offer a broader range of services to assist post-secondary schools in attracting and retaining the most qualified students while reducing accreditation risk.

In April 2011, we acquired Unamic/HCN B.V., the largest privately-owned customer care provider in the Benelux region in Western Europe, for approximately $55 net of cash acquired. Unamic/HCN’s focus on the Dutch-speaking market expands our customer care capabilities in the Netherlands, Belgium, Turkey and Suriname.

In February 2011, we acquired Concept Group, Ltd. for $41 net of cash acquired. This acquisition expands our reach into the small and mid-size business market in the U.K. Concept Group has nine locations throughout the U.K. and provides document imaging solutions and technical services to more than 3,000 customers.

Our Document Technology segment also acquired three additional business in 2012 and seven additional business in 2011 for $62 and $21, respectively, in cash. These acquisitions were largely a part of our strategy of increasing our distribution network for small and mid-size businesses. Our Services segment acquired four additional businesses in 2012 and three additional business in 2011 for $61 and $25, respectively, in cash primarily related to customer care and software to support our BPO service offerings.

Summary - 2012 and 2011 Acquisitions

All of our 2012 and 2011 acquisitions reflected 100% ownership of the acquired companies. The operating results of the 2012 and 2011 acquisitions described above were not material to our financial statements and were included within our results from the respective acquisition dates. WDS, Breakaway, Symcor, ESM and Unamic/HCN were included within our Services segment while the acquisitions of R.K. Dixon, MBM and Concept Group were included within our Document Technology segment. The purchase prices for all acquisitions, except Symcor, were primarily allocated to intangible assets and goodwill based on third-party valuations and management's estimates. Refer to Note 9 - Goodwill and Intangible Assets, Net for additional information. Our 2012 acquisitions contributed aggregate revenues from their respective acquisition dates of approximately $277 and $162 to our 2013 and 2012 total revenues, respectively. Our 2011 acquisitions contributed aggregate revenues from their respective acquisition dates of approximately $396, $397 and $177 to our 2013, 2012 and 2011 total revenues, respectively.

Contingent Consideration

In connection with certain acquisitions, we are obligated to make contingent payments if specified contractual performance targets are achieved. Contingent consideration obligations are recorded at their respective fair value. As of December 31, 2013, the maximum aggregate amount of outstanding contingent obligations to former owners of acquired entities was approximately $60, of which $36 was accrued representing the estimated fair value of this obligation.

Divestitures

During 2013, in connection with our decision to exit from the Paper distribution business, we completed the sale of our N.A. Paper business and our European Paper business. The decision to exit from the Paper distribution business was largely the result of management's objective to focus more on Services and innovative Document Technology. Net proceeds from the sale of the N.A. and European Paper businesses were approximately $36, of which $26 was received in cash and is reported as cash flows from investing activities in the Consolidated Statements of Cash Flows. The remainder of the proceeds of $10 were received as a note receivable, which is payable in October 2014.

As a result of these transactions, in 2013 we reported these paper-related operations as Discontinued Operations and reclassified their results from the Other segment to Discontinued Operations. All prior periods have accordingly been reclassified to conform to this presentation. The net assets sold or expected to be sold in connection with these transactions are primarily related to working capital - accounts receivables and inventory - utilized in the business.

We recorded a net pre-tax loss of $25 for the disposition of our N.A. and European Paper businesses. The loss is primarily related to exit and disposal costs associated with these businesses. The disposals resulted in a reduction in headcount of approximately 300 employees, primarily in Europe.

The components of Discontinued Operations for the periods presented are as follows:



	Year Ended December 31,
(in millions)	2013			2012			2011
Revenues*	$	403		$	653		$	726

Income from operations	$	3		$	16		$	30
Loss on disposal	(25		)	—			—
Net (Loss) Income Before Income Taxes	$	(22	)	$	16		$	30
Income tax expense	(4		)	(5		)	(9		)
(Loss) Income From Discontinued Operations, Net of Tax	$	(26	)	$	11		$	21

* 2013 revenue from discontinued operations reflects five months of N.A. paper revenue as a result of the completion of the sale of this business on May 31, 2013 and ten months of European Paper revenue as a result of the completion of the sale of this business on October 31, 2013.

Accounts Receivables, Net

12 Months Ended

Dec. 31, 2013

Accounts Receivables, Net

Accounts Receivable, Net

Accounts receivable, net were as follows:



	December 31,
	2013			2012
Amounts billed or billable	$	2,651		$	2,639
Unbilled amounts	390			335
Allowance for doubtful accounts	(112		)	(108		)
Accounts Receivable, Net	$	2,929		$	2,866

Unbilled amounts include amounts associated with percentage-of-completion accounting and other earned revenues not currently billable due to contractual provisions. Amounts to be invoiced in the subsequent month for current services provided are included in amounts billable, and at December 31, 2013 and 2012 were approximately $1,054 and $1,049, respectively.

We perform ongoing credit evaluations of our customers and adjust credit limits based upon customer payment history and current creditworthiness. The allowance for uncollectible accounts receivables is determined principally on the basis of past collection experience as well as consideration of current economic conditions and changes in our customer collection trends.

Accounts Receivable Sales Arrangements

Accounts receivable sales arrangements are utilized in the normal course of business as part of our cash and liquidity management. We have facilities in the U.S., Canada and several countries in Europe that enable us to sell certain accounts receivable without recourse to third-parties. The accounts receivables sold are generally short-term trade receivables with payment due dates of less than 60 days.

All of our arrangements involve the sale of our entire interest in groups of accounts receivable for cash. In most instances a portion of the sales proceeds are held back by the purchaser and payment is deferred until collection of the related receivables sold. Such holdbacks are not considered legal securities nor are they certificated. We report collections on such receivables as operating cash flows in the Consolidated Statements of Cash Flows because such receivables are the result of an operating activity and the associated interest rate risk is de minimis due to their short-term nature. Our risk of loss following the sales of accounts receivable is limited to the outstanding deferred purchase price receivable. These receivables are included in the caption “Other current assets” in the accompanying Consolidated Balance Sheets and were $121 and $116 at December 31, 2013 and 2012, respectively.

Under most of the agreements, we continue to service the sold accounts receivable. When applicable, a servicing liability is recorded for the estimated fair value of the servicing. The amounts associated with the servicing liability were not material.

Of the accounts receivables sold and derecognized from our balance sheet, $723 and $766 remained uncollected as of December 31, 2013 and 2012, respectively. Accounts receivable sales were as follows:



	Year Ended December 31,
	2013			2012			2011
Accounts receivable sales	$	3,401		$	3,699		$	3,218
Deferred proceeds	486			639			386
Loss on sale of accounts receivables	17			21			20
Estimated (decrease) increase to operating cash flows⁽¹⁾	(55		)	(78		)	133

_______________


(1)	Represents the difference between current and prior year fourth quarter receivable sales adjusted for the effects of: (i) the deferred proceeds, (ii) collections prior to the end of the year and (iii) currency.

Finance Receivables, Net

Finance receivables include sales-type leases, direct financing leases and installment loans arising from the marketing of our equipment. These receivables are typically collateralized by a security interest in the underlying assets. Finance receivables, net were as follows:



	December 31,
	2013			2012
Gross receivables	$	5,349		$	6,290
Unearned income	(666		)	(809		)
Subtotal	4,683			5,481
Residual values	1			2
Allowance for doubtful accounts	(154		)	(170		)
Finance Receivables, Net	4,530			5,313
Less: Billed portion of finance receivables, net	113			152
Less: Current portion of finance receivables not billed, net	1,500			1,836
Finance Receivables Due After One Year, Net	$	2,917		$	3,325

Contractual maturities of our gross finance receivables as of December 31, 2013 were as follows (including those already billed of $124):



2014		2015		2016		2017		2018		Thereafter		Total
$	2,010	$	1,504	$	1,023	$	572	$	221	$	19	$	5,349

Transfer and Sale of Finance Receivables

U.S. Lease Finance Receivable Transactions - In 2013 and 2012, we transferred our entire interest in certain groups of U.S. lease finance receivables to a third-party financial institution for cash proceeds and a beneficial interest from the purchaser. The lease contracts, including associated service and supply elements, were initially transferred to a wholly-owned consolidated bankruptcy-remote limited purpose subsidiary, which in turn transferred the principal and interest portions of such contracts to the third-party financial institution (the “ultimate purchaser”). The final transfer met the requirements for derecognition according to ASC Topic 860, Transfers and Servicing and therefore were accounted for as sales. Accordingly, we derecognized the associated lease receivables. The following is a summary of our U.S. activity:



	Year Ended December 31,
	2013		2012		2011
Net carrying value (NCV) sold	$	419	$	682	$	—
Allowance included in NCV	12		18		—
Cash proceeds received	387		630		—
Beneficial interests received	60		101		—
Pre-tax gain on sales	25		44		—
Net fees and expenses	3		5		—

The principal value of the U.S. receivables derecognized from our balance sheet was $761 and $644 at December 31, 2013 and 2012, respectively (sales value of approximately $833 and $715, respectively).

The beneficial interest represents our right to receive future cash flows from the sold receivables, which exceed the servicing fee as well as the ultimate purchaser's initial investment and associated return on that investment. The beneficial interest was initially recognized at an estimate of fair value based on the present value of the expected future cash flows. The present value of the expected future cash flows was calculated using management's best estimate of key assumptions including credit losses, prepayment rate and an appropriate risk adjusted discount rate (all unobservable Level 3 inputs) for which we utilized annualized rates of 2.1%, 9.3% and 10.0%, respectively. These assumptions are supported by both our historical experience and anticipated trends relative to the particular portfolio of receivables sold. However, to assess the sensitivity on the fair value of the beneficial interest, we adjusted the credit loss rate, prepayment rate and discount rate assumptions individually by 10% and 20% while holding the other assumptions constant. Although the effect of multiple assumption changes was not considered in this analysis, a 10% or 20% adverse variation in any one of these three individual assumptions would have decreased the initially recorded beneficial interest by approximately $3 or less for sales in 2013 and $4 or less for sales in 2012.

We will continue to service the sold receivables for which we receive a 1% servicing fee. We have concluded that the 1% servicing fee is adequate compensation and, accordingly, no servicing asset or liability was recorded.

Canada Lease Finance Receivables Transfer: In December 2013, our Canadian subsidiary transferred its entire interest in a group of lease finance receivables to a third-party trust. The transfer was accounted for as a sale and resulted in the derecognition of lease receivables with a net carrying value of $257, net of allowance of $5, the receipt of cash proceeds of $248 and a beneficial interest of $26. A pre-tax gain of $15 was recognized on this transaction and is net of additional fees and expenses of approximately $1. We will continue to service the sold receivables for which we will receive a 1% servicing fee. We have concluded that the 1% servicing fee is adequate compensation and, accordingly, no servicing asset or liability was recorded. The principal value of the Canadian receivables derecognized from our balance sheet was $245 at December 31, 2013 (sale value of approximately $265).

Consistent with the U.S. transfers, the beneficial interest was initially recognized at an estimate of fair value based on the present value of the expected future cash flows. The present value of the expected future cash flows was calculated using management's best estimate of key assumptions including credit losses, prepayment rate and an appropriate risk adjusted discount rate (all unobservable Level 3 inputs) for which we utilized annualized rates of 1.7%, 12.0% and 10.0%, respectively. These assumptions are supported by both our historical experience and anticipated trends relative to the particular portfolio of receivables sold. However, to assess the sensitivity on the fair value of the beneficial interest, we adjusted the credit loss rate, prepayment rate and discount rate assumptions individually by 10% and 20% while holding the other assumptions constant. Although the effect of multiple assumption changes was not considered in this analysis, a 10% or 20% adverse variation in any one of these three individual assumptions would have decreased the initially recorded beneficial interest by approximately $1 or less.

Summary Finance Receivable Sales The lease portfolios transferred and sold were all from our Document Technology segment and the gains on these sales were reported in Financing revenues within the Document Technology segment. The ultimate purchaser has no recourse to our other assets for the failure of customers to pay principal and interest when due beyond our beneficial interests which were $150 and $103 at December 31, 2013 and 2012, respectively, and are included in Other current assets and Other long-term assets accordingly in the accompanying Consolidated Balance Sheets. Beneficial interests of $124 and $103 at December 31, 2013 and 2012, respectively, are held by the bankruptcy-remote subsidiaries and therefore are not available to satisfy any of our creditor obligations. We report collections on the beneficial interests as operating cash flows in the Consolidated Statements of Cash Flows because such beneficial interests are the result of an operating activity and the associated interest rate risk is de minimis considering their weighted average lives of less than 2 years.

The net impact from the sales of finance receivables on operating cash flows is summarized below:



	Year Ended December 31,
	2013			2012			2011
Net cash received for sales of finance receivables⁽¹⁾	$	631		$	625		$	—
Impact from prior sales of finance receivables⁽²⁾	(392		)	(45		)	—
Collections on beneficial interest	58			—			—
Estimated Increase to Operating Cash Flows	$	297		$	580		$	—

_________________


(1)	Net of beneficial interest, fees and expenses.


(2)	Represents cash that would have been collected if we had not sold finance receivables.

Finance Receivables - Allowance for Credit Losses and Credit Quality

Our finance receivable portfolios are primarily in the U.S., Canada and Europe. We generally establish customer credit limits and estimate the allowance for credit losses on a country or geographic basis. Customer credit limits are based upon an initial evaluation of the customer's credit quality and we adjust that limit accordingly based upon ongoing credit assessments of the customer, including payment history and changes in credit quality.

The allowance for doubtful accounts and provision for credit losses represents an estimate of the losses expected to be incurred from the Company's finance receivable portfolio. The level of the allowance is determined on a collective basis by applying projected loss rates to our different portfolios by country, which represent our portfolio segments. This is the level at which we develop and document our methodology to determine the allowance for credit losses. This loss rate is primarily based upon historical loss experience adjusted for judgments about the probable effects of relevant observable data including current economic conditions as well as delinquency trends, resolution rates, the aging of receivables, credit quality indicators and the financial health of specific customer classes or groups. The allowance for doubtful finance receivables is inherently more difficult to estimate than the allowance for trade accounts receivable because the underlying lease portfolio has an average maturity, at any time, of approximately two to three years and contains past due billed amounts, as well as unbilled amounts. We consider all available information in our quarterly assessments of the adequacy of the allowance for doubtful accounts. The identification of account-specific exposure is not a significant factor in establishing the allowance for doubtful finance receivables. Our policy and methodology used to establish our allowance for doubtful accounts has been consistently applied over all periods presented.

Since our allowance for doubtful finance receivables is determined by country, the risk characteristics in our finance receivable portfolio segments will generally be consistent with the risk factors associated with the economies of those countries/regions. Loss rates declined in the U.S. reflecting the effects of improved collections during 2012 and 2013 as well as the lower balance of finance receivables primarily due to sales in 2012 and 2013. The loss rate in Canada was flat in 2013 as compared to the prior year. Since Europe is comprised of various countries and regional economies, the risk profile within our European portfolio segment is somewhat more diversified due to the varying economic conditions among the countries. Charge-offs in Europe were flat in 2013 as compared to the prior years reflecting a stabilization of the credit issues noted in 2011. Loss rates peaked in 2011 as a result of the European economic challenges particularly for those countries in the southern region.

The following table is a rollforward of the allowance for doubtful finance receivables as well as the related investment in finance receivables:



Allowance for Credit Losses:	United States			Canada			Europe			Other⁽³⁾			Total
Balance at December 31, 2011	$	75		$	33		$	91		$	2		$	201
Provision	11			9			52			3			75
Charge-offs	(21		)	(15		)	(59		)	(2		)	(97		)
Recoveries and other⁽¹⁾	3			4			1			1			9
Sale of finance receivables	(18		)	—			—			—			(18		)
Balance at December 31, 2012	50			31			85			4			170
Provision	13			11			53			4			81
Charge-offs	(8		)	(16		)	(60		)	(2		)	(86		)
Recoveries and other⁽¹⁾	2			1			3			—			6
Sale of finance receivables	(12		)	(5		)	—			—			(17		)
Balance at December 31, 2013	$	45		$	22		$	81		$	6		$	154
Finance Receivables Collectively Evaluated for Impairment:
December 31, 2012⁽²⁾	$	2,012		$	801		$	2,474		$	194		$	5,481
December 31, 2013⁽²⁾	$	1,666		$	421		$	2,292		$	304		$	4,683

______________


(1)	Includes the impacts of foreign currency translation and adjustments to reserves necessary to reflect events of non-payment such as customer accommodations and contract terminations.


(2)	Total Finance receivables exclude residual values of $1 and $2 and the allowance for credit losses of $154 and $170 at December 31, 2013 and 2012, respectively.


(3)	Includes developing market countries and smaller units.

In the U.S. and Canada, customers are further evaluated or segregated by class based on industry sector. The primary customer classes are Finance & Other Services, Government & Education; Graphic Arts; Industrial; Healthcare and Other. In Europe, customers are further grouped by class based on the country or region of the customer. The primary customer classes include the U.K./Ireland, France and the following European regions - Central, Nordic and Southern. These groupings or classes are used to understand the nature and extent of our exposure to credit risk arising from finance receivables.

We evaluate our customers based on the following credit quality indicators:

•

Investment grade: This rating includes accounts with excellent to good business credit, asset quality and the capacity to meet financial obligations. These customers are less susceptible to adverse effects due to shifts in economic conditions or changes in circumstance. The rating generally equates to a Standard & Poors (S&P) rating of BBB- or better. Loss rates in this category are normally minimal at less than 1%.


•	Non-investment grade: This rating includes accounts with average credit risk that are more susceptible to loss in the event of adverse business or economic conditions. This rating generally equates to a BB S&P rating. Although we experience higher loss rates associated with this customer class, we believe the risk is somewhat mitigated by

the fact that our leases are fairly well dispersed across a large and diverse customer base. In addition, the higher loss rates are largely offset by the higher rates of return we obtain with such leases. Loss rates in this category are generally in the range of 2% to 4%.

•

Substandard: This rating includes accounts that have marginal credit risk such that the customer’s ability to make repayment is impaired or may likely become impaired. We use numerous strategies to mitigate risk including higher rates of interest, prepayments, personal guarantees, etc. Accounts in this category include customers who were downgraded during the term of the lease from investment and non-investment grade evaluation when the lease was originated. Accordingly there is a distinct possibility for a loss of principal and interest or customer default. The loss rates in this category are around 10%.

Credit quality indicators are updated at least annually, and the credit quality of any given customer can change during the life of the portfolio. Details about our finance receivables portfolio based on industry and credit quality indicators are as follows:



	December 31, 2013								December 31, 2012
	Investment Grade		Non-investment Grade		Sub-standard		Total Finance Receivables		Investment Grade		Non-investment Grade		Sub-standard		Total Finance Receivables
Finance and other services	$	189	$	102	$	34	$	325	$	252	$	147	$	59	$	458
Government and education	656		12		3		671		750		15		4		769
Graphic arts	142		59		108		309		92		90		137		319
Industrial	92		28		15		135		115		31		17		163
Healthcare	74		25		16		115		109		37		14		160
Other	55		27		29		111		70		39		34		143
Total United States	1,208		253		205		1,666		1,388		359		265		2,012
Finance and other services	57		32		19		108		151		116		40		307
Government and education	96		9		1		106		117		10		2		129
Graphic arts	34		28		23		85		37		34		30		101
Industrial	34		22		23		79		66		40		29		135
Other	29		9		5		43		75		43		11		129
Total Canada	250		100		71		421		446		243		112		801
France	282		314		122		718		274		294		134		702
U.K./Ireland	199		171		42		412		215		155		50		420
Central⁽¹⁾	287		394		43		724		315		445		56		816
Southern⁽²⁾	102		187		58		347		139		230		73		442
Nordic⁽³⁾	46		42		3		91		49		36		9		94
Total Europe	916		1,108		268		2,292		992		1,160		322		2,474
Other	226		69		9		304		148		39		7		194
Total	$	2,600	$	1,530	$	553	$	4,683	$	2,974	$	1,801	$	706	$	5,481

_____________


(1)	Switzerland, Germany, Austria, Belgium and Holland.


(2)	Italy, Greece, Spain and Portugal.


(3)	Sweden, Norway, Denmark and Finland.

The aging of our receivables portfolio is based upon the number of days an invoice is past due. Receivables that are more than 90 days past due are considered delinquent. Receivable losses are charged against the allowance when management believes the uncollectibility of the receivable is confirmed and is generally based on individual credit evaluations, results of collection efforts and specific circumstances of the customer. Subsequent recoveries, if any, are credited to the allowance.

We generally continue to maintain equipment on lease and provide services to customers that have invoices for finance receivables that are 90 days or more past due and, as a result of the bundled nature of billings, we also continue to accrue interest on those receivables. However, interest revenue for such billings is only recognized if collectability is deemed reasonably assured. The aging of our billed finance receivables is as follows:



	December 31, 2013
	Current		31-90 Days Past Due		>90 Days Past Due		Total Billed		Unbilled		Total Finance Receivables		>90 Days and Accruing
Finance and other services	$	7	$	2	$	1	$	10	$	315	$	325	$	12
Government and education	17		4		3		24		647		671		34
Graphic arts	12		1		—		13		296		309		5
Industrial	3		1		1		5		130		135		6
Healthcare	3		1		—		4		111		115		5
Other	3		1		—		4		107		111		3
Total United States	45		10		5		60		1,606		1,666		65
Canada	4		3		3		10		411		421		19
France	—		—		—		—		718		718		40
U.K./Ireland	1		1		—		2		410		412		2
Central⁽¹⁾	3		2		3		8		716		724		23
Southern⁽²⁾	21		5		7		33		314		347		45
Nordic⁽³⁾	2		—		—		2		89		91		—
Total Europe	27		8		10		45		2,247		2,292		110
Other	8		1		—		9		295		304		—
Total	$	84	$	22	$	18	$	124	$	4,559	$	4,683	$	194



	December 31, 2012
	Current		31-90 Days Past Due		>90 Days Past Due		Total Billed		Unbilled		Total Finance Receivables		>90 Days and Accruing
Finance and other services	$	12	$	3	$	2	$	17	$	441	$	458	$	18
Government and education	21		5		3		29		740		769		42
Graphic arts	16		1		1		18		301		319		12
Industrial	5		2		1		8		155		163		6
Healthcare	6		2		1		9		151		160		9
Other	5		1		1		7		136		143		6
Total United States	65		14		9		88		1,924		2,012		93
Canada	2		3		2		7		794		801		30
France	—		5		1		6		696		702		22
U.K./Ireland	2		—		2		4		416		420		2
Central⁽¹⁾	3		2		4		9		807		816		30
Southern⁽²⁾	20		8		14		42		400		442		72
Nordic⁽³⁾	1		—		—		1		93		94		—
Total Europe	26		15		21		62		2,412		2,474		126
Other	2		1		—		3		191		194		—
Total	$	95	$	33	$	32	$	160	$	5,321	$	5,481	$	249

________________


(1)	Switzerland, Germany, Austria, Belgium and Holland.


(2)	Italy, Greece, Spain and Portugal.


(3)	Sweden, Norway, Denmark and Finland.

The entire disclosure for claims held for amounts due a entity, excluding financing receivables. Examples include, but are not limited to, trade accounts receivables, notes receivables, loans receivables. Includes disclosure for allowance for credit losses.

Finance Receivables, Net

12 Months Ended

Dec. 31, 2013

Finance Receivables, Net

Accounts Receivable, Net

Accounts receivable, net were as follows:



	December 31,
	2013			2012
Amounts billed or billable	$	2,651		$	2,639
Unbilled amounts	390			335
Allowance for doubtful accounts	(112		)	(108		)
Accounts Receivable, Net	$	2,929		$	2,866

Accounts Receivable Sales Arrangements

Of the accounts receivables sold and derecognized from our balance sheet, $723 and $766 remained uncollected as of December 31, 2013 and 2012, respectively. Accounts receivable sales were as follows:



	Year Ended December 31,
	2013			2012			2011
Accounts receivable sales	$	3,401		$	3,699		$	3,218
Deferred proceeds	486			639			386
Loss on sale of accounts receivables	17			21			20
Estimated (decrease) increase to operating cash flows⁽¹⁾	(55		)	(78		)	133

_______________


(1)	Represents the difference between current and prior year fourth quarter receivable sales adjusted for the effects of: (i) the deferred proceeds, (ii) collections prior to the end of the year and (iii) currency.

Finance Receivables, Net



	December 31,
	2013			2012
Gross receivables	$	5,349		$	6,290
Unearned income	(666		)	(809		)
Subtotal	4,683			5,481
Residual values	1			2
Allowance for doubtful accounts	(154		)	(170		)
Finance Receivables, Net	4,530			5,313
Less: Billed portion of finance receivables, net	113			152
Less: Current portion of finance receivables not billed, net	1,500			1,836
Finance Receivables Due After One Year, Net	$	2,917		$	3,325

Contractual maturities of our gross finance receivables as of December 31, 2013 were as follows (including those already billed of $124):



2014		2015		2016		2017		2018		Thereafter		Total
$	2,010	$	1,504	$	1,023	$	572	$	221	$	19	$	5,349

Transfer and Sale of Finance Receivables



	Year Ended December 31,
	2013		2012		2011
Net carrying value (NCV) sold	$	419	$	682	$	—
Allowance included in NCV	12		18		—
Cash proceeds received	387		630		—
Beneficial interests received	60		101		—
Pre-tax gain on sales	25		44		—
Net fees and expenses	3		5		—

The net impact from the sales of finance receivables on operating cash flows is summarized below:



	Year Ended December 31,
	2013			2012			2011
Net cash received for sales of finance receivables⁽¹⁾	$	631		$	625		$	—
Impact from prior sales of finance receivables⁽²⁾	(392		)	(45		)	—
Collections on beneficial interest	58			—			—
Estimated Increase to Operating Cash Flows	$	297		$	580		$	—

_________________


(1)	Net of beneficial interest, fees and expenses.


(2)	Represents cash that would have been collected if we had not sold finance receivables.

Finance Receivables - Allowance for Credit Losses and Credit Quality

The following table is a rollforward of the allowance for doubtful finance receivables as well as the related investment in finance receivables:



Allowance for Credit Losses:	United States			Canada			Europe			Other⁽³⁾			Total
Balance at December 31, 2011	$	75		$	33		$	91		$	2		$	201
Provision	11			9			52			3			75
Charge-offs	(21		)	(15		)	(59		)	(2		)	(97		)
Recoveries and other⁽¹⁾	3			4			1			1			9
Sale of finance receivables	(18		)	—			—			—			(18		)
Balance at December 31, 2012	50			31			85			4			170
Provision	13			11			53			4			81
Charge-offs	(8		)	(16		)	(60		)	(2		)	(86		)
Recoveries and other⁽¹⁾	2			1			3			—			6
Sale of finance receivables	(12		)	(5		)	—			—			(17		)
Balance at December 31, 2013	$	45		$	22		$	81		$	6		$	154
Finance Receivables Collectively Evaluated for Impairment:
December 31, 2012⁽²⁾	$	2,012		$	801		$	2,474		$	194		$	5,481
December 31, 2013⁽²⁾	$	1,666		$	421		$	2,292		$	304		$	4,683

______________


(1)	Includes the impacts of foreign currency translation and adjustments to reserves necessary to reflect events of non-payment such as customer accommodations and contract terminations.


(2)	Total Finance receivables exclude residual values of $1 and $2 and the allowance for credit losses of $154 and $170 at December 31, 2013 and 2012, respectively.


(3)	Includes developing market countries and smaller units.

We evaluate our customers based on the following credit quality indicators:

•


•	Non-investment grade: This rating includes accounts with average credit risk that are more susceptible to loss in the event of adverse business or economic conditions. This rating generally equates to a BB S&P rating. Although we experience higher loss rates associated with this customer class, we believe the risk is somewhat mitigated by

•



	December 31, 2013								December 31, 2012
	Investment Grade		Non-investment Grade		Sub-standard		Total Finance Receivables		Investment Grade		Non-investment Grade		Sub-standard		Total Finance Receivables
Finance and other services	$	189	$	102	$	34	$	325	$	252	$	147	$	59	$	458
Government and education	656		12		3		671		750		15		4		769
Graphic arts	142		59		108		309		92		90		137		319
Industrial	92		28		15		135		115		31		17		163
Healthcare	74		25		16		115		109		37		14		160
Other	55		27		29		111		70		39		34		143
Total United States	1,208		253		205		1,666		1,388		359		265		2,012
Finance and other services	57		32		19		108		151		116		40		307
Government and education	96		9		1		106		117		10		2		129
Graphic arts	34		28		23		85		37		34		30		101
Industrial	34		22		23		79		66		40		29		135
Other	29		9		5		43		75		43		11		129
Total Canada	250		100		71		421		446		243		112		801
France	282		314		122		718		274		294		134		702
U.K./Ireland	199		171		42		412		215		155		50		420
Central⁽¹⁾	287		394		43		724		315		445		56		816
Southern⁽²⁾	102		187		58		347		139		230		73		442
Nordic⁽³⁾	46		42		3		91		49		36		9		94
Total Europe	916		1,108		268		2,292		992		1,160		322		2,474
Other	226		69		9		304		148		39		7		194
Total	$	2,600	$	1,530	$	553	$	4,683	$	2,974	$	1,801	$	706	$	5,481

_____________


(1)	Switzerland, Germany, Austria, Belgium and Holland.


(2)	Italy, Greece, Spain and Portugal.


(3)	Sweden, Norway, Denmark and Finland.



	December 31, 2013
	Current		31-90 Days Past Due		>90 Days Past Due		Total Billed		Unbilled		Total Finance Receivables		>90 Days and Accruing
Finance and other services	$	7	$	2	$	1	$	10	$	315	$	325	$	12
Government and education	17		4		3		24		647		671		34
Graphic arts	12		1		—		13		296		309		5
Industrial	3		1		1		5		130		135		6
Healthcare	3		1		—		4		111		115		5
Other	3		1		—		4		107		111		3
Total United States	45		10		5		60		1,606		1,666		65
Canada	4		3		3		10		411		421		19
France	—		—		—		—		718		718		40
U.K./Ireland	1		1		—		2		410		412		2
Central⁽¹⁾	3		2		3		8		716		724		23
Southern⁽²⁾	21		5		7		33		314		347		45
Nordic⁽³⁾	2		—		—		2		89		91		—
Total Europe	27		8		10		45		2,247		2,292		110
Other	8		1		—		9		295		304		—
Total	$	84	$	22	$	18	$	124	$	4,559	$	4,683	$	194



	December 31, 2012
	Current		31-90 Days Past Due		>90 Days Past Due		Total Billed		Unbilled		Total Finance Receivables		>90 Days and Accruing
Finance and other services	$	12	$	3	$	2	$	17	$	441	$	458	$	18
Government and education	21		5		3		29		740		769		42
Graphic arts	16		1		1		18		301		319		12
Industrial	5		2		1		8		155		163		6
Healthcare	6		2		1		9		151		160		9
Other	5		1		1		7		136		143		6
Total United States	65		14		9		88		1,924		2,012		93
Canada	2		3		2		7		794		801		30
France	—		5		1		6		696		702		22
U.K./Ireland	2		—		2		4		416		420		2
Central⁽¹⁾	3		2		4		9		807		816		30
Southern⁽²⁾	20		8		14		42		400		442		72
Nordic⁽³⁾	1		—		—		1		93		94		—
Total Europe	26		15		21		62		2,412		2,474		126
Other	2		1		—		3		191		194		—
Total	$	95	$	33	$	32	$	160	$	5,321	$	5,481	$	249

________________


(1)	Switzerland, Germany, Austria, Belgium and Holland.


(2)	Italy, Greece, Spain and Portugal.


(3)	Sweden, Norway, Denmark and Finland.

Inventories and Equipment on Operating Leases, Net [Abstract]

Inventories and Equipment on Operating Leases, Net

12 Months Ended

Dec. 31, 2013

Inventories and Equipment on Operating Leases, Net

The following is a summary of Inventories by major category:



	December 31,
	2013		2012
Finished goods	$	837	$	844
Work-in-process	60		61
Raw materials	101		106
Total Inventories	$	998	$	1,011

The transfer of equipment from our inventories to equipment subject to an operating lease is presented in our Consolidated Statements of Cash Flows in the operating activities section. Equipment on operating leases and similar arrangements consists of our equipment rented to customers and depreciated to estimated salvage value at the end of the lease term.

Equipment on operating leases and the related accumulated depreciation were as follows:



	December 31,
	2013			2012
Equipment on operating leases	$	1,575		$	1,533
Accumulated depreciation	(1,016		)	(998		)
Equipment on Operating Leases, Net	$	559		$	535

Depreciable lives generally vary from three to four years consistent with our planned and historical usage of the equipment subject to operating leases. Our equipment operating lease terms vary, generally from one to three years. Scheduled minimum future rental revenues on operating leases with original terms of one year or longer are:



2014		2015		2016		2017		2018		Thereafter
$	331	$	275	$	181	$	95	$	41	$	14

Total contingent rentals on operating leases, consisting principally of usage charges in excess of minimum contracted amounts, for the years ended December 31, 2013, 2012 and 2011 amounted to $151, $158 and $154, respectively.

Land, Buildings, Equipment and Software, Net

12 Months Ended

Dec. 31, 2013

Land, Buildings, Equipment and Software, Net [Abstract]

Land, Buildings, Equipment and Software, Net

Land, buildings and equipment, net were as follows:



		December 31,
	Estimated Useful Lives (Years)	2013			2012
Land		$	50		$	61
Buildings and building equipment	25 to 50	1,086			1,135
Leasehold improvements	Varies	483			506
Plant machinery	5 to 12	1,493			1,571
Office furniture and equipment	3 to 15	1,826			1,681
Other	4 to 20	83			83
Construction in progress		66			74
Subtotal		5,087			5,111
Accumulated depreciation		(3,621		)	(3,555		)
Land, Buildings and Equipment, Net		$	1,466		$	1,556

Depreciation expense and operating lease rent expense were as follows:



	Year Ended December 31,
	2013		2012		2011
Depreciation expense	$	431	$	452	$	405
Operating lease rent expense⁽¹⁾	754		646		681

_____________________________


(1)	We lease certain land, buildings and equipment, substantially all of which are accounted for as operating leases. Capital leased assets were approximately $150 and $80 at December 31, 2013 and 2012, respectively.

Future minimum operating lease commitments that have initial or remaining non-cancelable lease terms in excess of one year at December 31, 2013 were as follows:



2014		2015		2016		2017		2018		Thereafter
$	579	$	467	$	304	$	122	$	72	$	92

Internal Use and Product Software



	Year Ended December 31,
Additions to:	2013		2012		2011
Internal use software	$	81	$	125	$	163
Product software	37		107		108



	December 31,
Capitalized costs, net:	2013		2012
Internal use software	$	506	$	577
Product software	343		344

Useful lives of our internal use and product software generally vary from three to ten years.

Included within product software at December 31, 2013 is approximately $250 of capitalized costs associated with significant software systems developed for use in certain of our government services businesses. We regularly review these software systems for impairment. Our impairment review for 2013 and 2012 indicated that the costs will be recoverable from estimated future operating profits; however, those future operating profits are heavily dependent on our ability to successfully obtain future contracts.

Investment in Affiliates, at Equity

12 Months Ended

Dec. 31, 2013

Equity Method Investments and Joint Ventures [Abstract]

Investment in Affiliates, at Equity

Investments in corporate joint ventures and other companies in which we generally have a 20% to 50% ownership interest were as follows:



	December 31,
	2013		2012
Fuji Xerox	$	1,224	$	1,317
All other equity investments	61		64
Investments in Affiliates, at Equity	$	1,285	$	1,381

Our equity in net income of our unconsolidated affiliates was as follows:



	Year Ended December 31,
	2013		2012		2011
Fuji Xerox	$	156	$	139	$	137
Other investments	13		13		12
Total Equity in Net Income of Unconsolidated Affiliates	$	169	$	152	$	149

Fuji Xerox

Fuji Xerox is headquartered in Tokyo and operates in Japan, China, Australia, New Zealand and other areas of the Pacific Rim. Our investment in Fuji Xerox of $1,224 at December 31, 2013, differs from our implied 25% interest in the underlying net assets, or $1,329, due primarily to our deferral of gains resulting from sales of assets by us to Fuji Xerox.

Equity in net income of Fuji Xerox is affected by certain adjustments to reflect the deferral of profit associated with intercompany sales. These adjustments may result in recorded equity income that is different from that implied by our 25% ownership interest.

Summarized financial information for Fuji Xerox is as follows:



	Year Ended December 31,
	2013		2012		2011
Summary of Operations
Revenues	$	11,415	$	12,633	$	12,367
Costs and expenses	10,479		11,783		11,464
Income before income taxes	936		850		903
Income tax expense	276		279		312
Net Income	660		571		591
Less: Net income - noncontrolling interests	5		6		5
Net Income - Fuji Xerox	$	655	$	565	$	586
Balance Sheet
Assets:
Current assets	$	4,955	$	5,154	$	5,056
Long-term assets	5,160		6,158		6,064
Total Assets	$	10,115	$	11,312	$	11,120
Liabilities and Equity:
Current liabilities	$	3,114	$	3,465	$	3,772
Long-term debt	978		1,185		817
Other long-term liabilities	680		917		700
Noncontrolling interests	28		27		25
Fuji Xerox shareholders' equity	5,315		5,718		5,806
Total Liabilities and Equity	$	10,115	$	11,312	$	11,120

Yen/U.S. Dollar exchange rates used to translate are as follows:



Financial Statement	Exchange Basis	2013	2012	2011
Summary of Operations	Weighted average rate	97.52	79.89	79.61
Balance Sheet	Year-end rate	105.15	86.01	77.62

Transactions with Fuji Xerox

We receive dividends from Fuji Xerox, which are reflected as a reduction in our investment. Additionally, we have a Technology Agreement with Fuji Xerox whereby we receive royalty payments for their use of our Xerox brand trademark, as well as rights to access our patent portfolio in exchange for access to their patent portfolio. These payments are included in Outsourcing, maintenance and rental revenues in the Consolidated Statements of Income. We also have arrangements with Fuji Xerox whereby we purchase inventory from and sell inventory to Fuji Xerox. Pricing of the transactions under these arrangements is based upon terms the Company believes to be negotiated at arm's length. Our purchase commitments with Fuji Xerox are in the normal course of business and typically have a lead time of three months. In addition, we pay Fuji Xerox and they pay us for unique research and development costs.

Transactions with Fuji Xerox were as follows:



	Year Ended December 31,
	2013		2012		2011
Dividends received from Fuji Xerox	$	60	$	52	$	58
Royalty revenue earned	118		132		128
Inventory purchases from Fuji Xerox	1,903		2,069		2,180
Inventory sales to Fuji Xerox	145		147		151
R&D payments received from Fuji Xerox	2		2		2
R&D payments paid to Fuji Xerox	21		15		21

As of December 31, 2013 and 2012, net amounts due to Fuji Xerox were $85 and $110, respectively.

Goodwill and Intangible Assets, Net

12 Months Ended

Dec. 31, 2013

Goodwill and Intangible Assets Disclosure [Abstract]

Goodwill and Intangible Assets, Net

Goodwill

The following table presents the changes in the carrying amount of goodwill, by reportable segment:



	Services			Document Technology			Total
Balance at December 31, 2010	$	6,522		$	2,127		$	8,649
Foreign currency translation	(28		)	(6		)	(34		)
Acquisitions:
Unamic/HCN	43			—			43
Breakaway	33			—			33
ESM	28			—			28
Concept Group	—			26			26
MBM	—			20			20
Other	21			17			38
Balance at December 31, 2011	$	6,619		$	2,184		$	8,803
Foreign currency translation	41			34			75
Acquisitions:
WDS	69			—			69
R.K. Dixon	—			30			30
Other	51			34			85
Balance at December 31, 2012	$	6,780		$	2,282		$	9,062
Foreign currency translation	6			16			22
Acquisitions:
Zeno	—			44			44
Impika	—			43			43
Other	29			5			34
Balance at December 31, 2013	$	6,815		$	2,390		$	9,205

Intangible Assets, Net

Net intangible assets were $2.5 billion at December 31, 2013 and approximately $2.1 billion relate to our Services segment and $0.4 billion relate to our Document Technology segment. Intangible assets were comprised of the following:



		December 31, 2013						December 31, 2012
	Weighted Average Amortization	Gross Carrying Amount		Accumulated Amortization		Net Amount		Gross Carrying Amount		Accumulated Amortization		Net Amount
Customer relationships	12 years	$	3,580	$	1,359	$	2,221	$	3,562	$	1,052	$	2,510
Distribution network	25 years	123		69		54		123		64		59
Trademarks⁽¹⁾	20 years	269		72		197		257		59		198
Technology, patents and non-compete⁽¹⁾	9 years	41		10		31		23		7		16
Total Intangible Assets		$	4,013	$	1,510	$	2,503	$	3,965	$	1,182	$	2,783

_______________


(1)	Includes $10 and $5 of indefinite-lived assets within trademarks and technology, respectively, related to the 2010 acquisition of ACS.

Amortization expense related to intangible assets was $332, $328, and $401 for the years ended December 31, 2013, 2012 and 2011, respectively.

Excluding the impact of additional acquisitions, amortization expense is expected to approximate $327 in 2014 and 2015, and $323 in years 2016 through 2018.

The entire disclosure for the aggregate amount of goodwill and a description of intangible assets, which may include (a) for amortizable intangible assets (also referred to as finite-lived intangible assets), the carrying amount, the amount of any significant residual value, and the weighted-average amortization period, (b) for intangible assets not subject to amortization (also referred to as indefinite-lived intangible assets), the carrying amount, and (c) the amount of research and development assets acquired and written off in the period, including the line item in the income statement in which the amounts written off are aggregated, if not readily apparent from the income statement. Also discloses (a) for amortizable intangibles assets in total and by major class, the gross carrying amount and accumulated amortization, the total amortization expense for the period, and the estimated aggregate amortization expense for each of the five succeeding fiscal years, (b) for intangible assets not subject to amortization the carrying amount in total and by major class, and (c) for goodwill, in total and for each reportable segment, the changes in the carrying amount of goodwill during the period (including the aggregate amount of goodwill acquired, the aggregate amount of impairment losses recognized, and the amount of goodwill included in the gain (loss) on disposal of a reporting unit). If any part of goodwill has not been allocated to a reportable segment, discloses the unallocated amount and the reasons for not allocating. For each impairment loss recognized related to an intangible asset (excluding goodwill), discloses: (a) a description of the impaired intangible asset and the facts and circumstances leading to the impairment, (b) the amount of the impairment loss and the method for determining fair value, (c) the caption in the income statement or the statement of activities in which the impairment loss is aggregated, and (d) the segment in which the impaired intangible asset is reported. For each goodwill impairment loss recognized, discloses: (a) a description of the facts and circumstances leading to the impairment, (b) the amount of the impairment loss and the method of determining the fair value of the associated reporting unit, and (c) if a recognized impairment loss is an estimate not finalized and the reasons why the estimate is not final. May also disclose the nature and amount of any significant adjustments made to a previous estimate of an impairment loss.

Restructuring and Related Activities [Abstract]

Restructuring and Asset Impairment Charges

12 Months Ended

Dec. 31, 2013

Restructuring and Asset Impairment Charges

Over the past several years, we have engaged in a series of restructuring programs related to downsizing our employee base, exiting certain activities, outsourcing certain internal functions and engaging in other actions designed to reduce our cost structure and improve productivity. These initiatives primarily consist of severance actions and impact all major geographies and segments. Management continues to evaluate our business, therefore, in future years, there may be additional provisions for new plan initiatives as well as changes in previously recorded estimates, as payments are made or actions are completed. Asset impairment charges were also incurred in connection with these restructuring actions for those assets sold, abandoned or made obsolete as a result of these programs.

Costs associated with restructuring, including employee severance and lease termination costs are generally recognized when it has been determined that a liability has been incurred, which is generally upon communication to the affected employees or exit from the leased facility, respectively. In those geographies where we have either a formal severance plan or a history of consistently providing severance benefits representing a substantive plan, we recognize employee severance costs when they are both probable and reasonably estimable.

A summary of our restructuring program activity during the three years ended December 31, 2013 is as follows:



	Severance and Related Costs			Lease Cancellation and Other Costs			Asset Impairments⁽¹⁾			Total
Balance at December 31, 2010	$	298		$	25		$	—		$	323
Restructuring provision	97			1			5			103
Reversals of prior accruals	(65		)	(6		)	—			(71		)
Net current period charges - continuing operations⁽²⁾	32			(5		)	5			32
Discontinued operations⁽³⁾	1			—			—			1
Total Net Current Period Charges	33			(5		)	5			33
Charges against reserve and currency	(215		)	(13		)	(5		)	(233		)
Balance at December 31, 2011	116			7			—			123
Restructuring provision	161			5			2			168
Reversals of prior accruals	(13		)	—			(1		)	(14		)
Net current period charges - continuing operations⁽²⁾	148			5			1			154
Discontinued operations⁽³⁾	(1		)	—			—			(1		)
Total Net Current Period Charges	147			5			1			153
Charges against reserve and currency	(140		)	(5		)	(1		)	(146		)
Balance at December 31, 2012	123			7			—			130
Restructuring provision	142			2			1			145
Reversals of prior accruals	(29		)	—			—			(29		)
Net current period charges - continuing operations⁽²⁾	113			2			1			116
Discontinued operations⁽³⁾	6			—			—			6
Total Net Current Period Charges	119			2			1			122
Charges against reserve and currency	(133		)	(2		)	(1		)	(136		)
Balance at December 31, 2013	$	109		$	7		$	—		$	116

________________


(1)	Charges associated with asset impairments represent the write-down of the related assets to their new cost basis and are recorded concurrently with the recognition of the provision.


(2)	Represents amount recognized within the Consolidated Statements of Income for the years shown.


(3)	Refer to Note 3 - Acquisitions and Divestitures for additional information regarding discontinued operations.

The following table summarizes the reconciliation to the Consolidated Statements of Cash Flows:



	Year Ended December 31,
	2013			2012			2011
Charges against reserve	$	(136	)	$	(146	)	$	(233	)
Asset impairment	1			1			5
Effects of foreign currency and other non-cash items	(1		)	1			10
Restructuring Cash Payments	$	(136	)	$	(144	)	$	(218	)

The following table summarizes the total amount of costs incurred in connection with these restructuring programs by segment:



	Year Ended December 31,
	2013		2012		2011
Services	$	39	$	71	$	12
Document Technology	77		83		23
Other	—		—		(3		)
Total Net Restructuring Charges	$	116	$	154	$	32

Supplementary Financial Information

12 Months Ended

Dec. 31, 2013

Supplemental Financial Information [Abstract]

Supplementary Financial Information

The components of other current and long-term assets and liabilities were as follows:



	December 31,
	2013		2012
Other Current Assets
Deferred taxes and income taxes receivable	$	253	$	296
Royalties, license fees and software maintenance	185		165
Restricted cash	147		151
Prepaid expenses	143		143
Derivative instruments	6		11
Deferred purchase price from sales of accounts receivables	121		116
Beneficial interests - sales of finance receivables	64		35
Advances and deposits	32		29
Other	256		216
Total Other Current Assets	$	1,207	$	1,162
Other Current Liabilities
Deferred taxes and income taxes payable	$	87	$	105
Other taxes payable	180		170
Interest payable	80		83
Restructuring reserves	108		122
Derivative instruments	70		82
Product warranties	13		13
Dividends payable	84		69
Distributor and reseller rebates/commissions	125		117
Servicer liabilities	140		146
Other	826		869
Total Other Current Liabilities	$	1,713	$	1,776
Other Long-term Assets
Prepaid pension costs	$	55	$	35
Net investment in discontinued operations	173		190
Internal use software, net	506		577
Product software, net	343		344
Restricted cash	170		214
Debt issuance costs, net	31		37
Customer contract costs, net	399		356
Beneficial interests - sales of finance receivables	86		68
Deferred compensation plan investments	116		100
Other	343		416
Total Other Long-term Assets	$	2,222	$	2,337
Other Long-term Liabilities
Deferred and other tax liabilities	$	286	$	262
Environmental reserves	12		14
Unearned income	168		134
Restructuring reserves	8		8
Other	283		360
Total Other Long-term Liabilities	$	757	$	778

Restricted Cash and Investments

As more fully discussed in Note 17 - Contingencies and Litigation, various litigation matters in Brazil require us to make cash deposits to escrow as a condition of continuing the litigation. In addition, as more fully discussed in Note 4 - Accounts Receivable, Net and Note 5 - Finance Receivables, Net, we continue to service the receivables sold under most of our receivable sale agreements. As servicer, we may collect cash related to sold receivables prior to year-end that will be remitted to the purchaser the following year. Since we are acting on behalf of the purchaser in our capacity as servicer, such cash collected is reported as restricted cash. Restricted cash amounts are classified in our Consolidated Balance Sheets based on when the cash will be contractually or judicially released.

Restricted cash amounts were as follows:



	December 31,
	2013		2012
Tax and labor litigation deposits in Brazil	$	167	$	211
Escrow and cash collections related to receivable sales	140		146
Other restricted cash	10		8
Total Restricted Cash and Investments	$	317	$	365

Net Investment in Discontinued Operations

At December 31, 2013, our net investment in discontinued operations primarily consisted of a $191 performance-based instrument relating to the 1997 sale of The Resolution Group (TRG) net of remaining net liabilities associated with our discontinued operations of $18. The recovery of the performance-based instrument is dependent on the sufficiency of TRG's available cash flows, as guaranteed by TRG's ultimate parent, which are expected to be recovered in annual cash distributions through 2017. The performance-based instrument is pledged as security for our future funding obligations to our U.K. Pension Plan for salaried employees.

Debt

12 Months Ended

Dec. 31, 2013

Debt Disclosure [Abstract]

Debt

Short-term borrowings were as follows:



	December 31,
	2013		2012
Commercial paper	$	—	$	—
Notes Payable	5		—
Current maturities of long-term debt	1,112		1,042
Total Short-term Debt	$	1,117	$	1,042

We classify our debt based on the contractual maturity dates of the underlying debt instruments or as of the earliest put date available to the debt holders. We defer costs associated with debt issuance over the applicable term, or to the first put date in the case of convertible debt or debt with a put feature. These costs are amortized as interest expense in our Consolidated Statements of Income.

Long-term debt was as follows:



	December 31,
	Weighted Average Interest Rates at December 31, 2013⁽²⁾		2013			2012
Xerox Corporation
Senior Notes due 2013	—	%	$	—		$	400
Floating Rate Notes due 2013	—	%	—			600
Convertible Notes due 2014	9.00	%	9			19
Senior Notes due 2014	8.25	%	750			750
Floating Rate Notes due 2014	1.06	%	300			300
Senior Notes due 2015	4.29	%	1,000			1,000
Notes due 2016	7.20	%	250			250
Senior Notes due 2016	6.48	%	700			700
Senior Notes due 2017	6.83	%	500			500
Senior Notes due 2017	2.98	%	500			500
Notes due 2018	0.57	%	1			1
Senior Notes due 2018	6.37	%	1,000			1,000
Senior Notes due 2019	2.77	%	500			—
Senior Notes due 2019	5.66	%	650			650
Senior Notes due 2021	5.39	%	1,062			1,062
Senior Notes due 2039	6.78	%	350			350
Subtotal - Xerox Corporation			$	7,572		$	8,082
Subsidiary Companies
Senior Notes due 2015	4.25	%	250			250
Borrowings secured by other assets	3.47	%	146			77
Other	0.35	%	6			1
Subtotal-Subsidiary Companies			$	402		$	328
Principal Debt Balance			7,974			8,410
Unamortized discount			(58		)	(63		)
Fair value adjustments⁽¹⁾			100			142
Less: current maturities			(1,112		)	(1,042		)
Total Long-term Debt			$	6,904		$	7,447

_______________


(1)	Fair value adjustments - during the period from 2004 to 2011, we early terminated several interest rate swaps that were designated as fair value hedges of certain debt instruments. The associated net fair value adjustments to debt are being amortized to interest expense over the remaining term of the related notes.


(2)	Represents weighted average effective interest rate which includes the effect of discounts and premiums on issued debt.

Scheduled principal payments due on our long-term debt for the next five years and thereafter are as follows:



2014⁽¹⁾⁽²⁾		2015		2016		2017		2018		Thereafter		Total
$	1,107	$	1,283	$	975	$	1,018	$	1,011	$	2,580	$	7,974

_________________


(1)	Quarterly long-term debt maturities for 2014 are $24, $1,063, $11 and $9 for the first, second, third and fourth quarters, respectively.


(2)	Excludes fair value adjustment of $5.

Commercial Paper

We have a private placement commercial paper (CP) program in the U.S. under which we may issue CP up to a maximum amount of $2.0 billion outstanding at any time. Aggregate CP and Credit Facility borrowings may not exceed $2.0 billion outstanding at any time. The maturities of the CP Notes will vary, but may not exceed 390 days from the date of issue. The CP Notes are sold at a discount from par or, alternatively, sold at par and bear interest at market rates. At December 31, 2013 and 2012, we did not have any CP Notes outstanding.

Credit Facility

We have a $2.0 billion unsecured revolving Credit Facility with a group of lenders that matures in 2016. The Credit Facility contains a $300 letter of credit sub-facility, and also includes an accordion feature that would allow us to increase (from time to time, with willing lenders) the overall size of the facility up to an aggregate amount not to exceed $2.75 billion.

The Credit Facility provides a backstop to our $2.0 billion CP program. Proceeds from any borrowings under the Credit Facility can be used to provide working capital for the Company and its subsidiaries and for general corporate purposes.

At December 31, 2013 we had no outstanding borrowings or letters of credit under the Credit Facility.

The Credit Facility is available, without sublimit, to certain of our qualifying subsidiaries. Our obligations under the Credit Facility are unsecured and are not currently guaranteed by any of our subsidiaries. Any domestic subsidiary that guarantees more than $100 of Xerox Corporation debt must also guaranty our obligations under the Credit Facility. In the event that any of our subsidiaries borrows under the Credit Facility, its borrowings thereunder would be guaranteed by us.

Borrowings under the Credit Facility bear interest at our choice, at either (a) a Base Rate as defined in our Credit Facility agreement, plus a spread that varies between 0.00% and 0.45% depending on our credit rating at the time of borrowing, or (b) LIBOR plus an all-in spread that varies between 0.90% and 1.45% depending on our credit rating at the time of borrowing. Based on our credit rating as of December 31, 2013, the applicable all-in spreads for the Base Rate and LIBOR borrowing were 0.175% and 1.175%, respectively.

An annual facility fee is payable to each lender in the Credit Facility at a rate that varies between 0.10% and 0.30% depending on our credit rating. Based on our credit rating as of December 31, 2013, the applicable rate is 0.20%.

The Credit Facility contains various conditions to borrowing and affirmative, negative and financial maintenance covenants. Certain of the more significant covenants are summarized below:


(a)	Maximum leverage ratio (a quarterly test that is calculated as principal debt divided by consolidated EBITDA, as defined) of 3.75x.


(b)	Minimum interest coverage ratio (a quarterly test that is calculated as consolidated EBITDA divided by consolidated interest expense) may not be less than 3.00x.


(c)	Limitations on (i) liens of Xerox and certain of our subsidiaries securing debt, (ii) certain fundamental changes to corporate structure, (iii) changes in nature of business and (iv) limitations on debt incurred by certain subsidiaries.

The Credit Facility also contains various events of default, the occurrence of which could result in termination of the lenders' commitments to lend and the acceleration of all our obligations under the Credit Facility. These events of default include, without limitation: (i) payment defaults, (ii) breaches of covenants under the Credit Facility (certain of which breaches do not have any grace period), (iii) cross-defaults and acceleration to certain of our other obligations and (iv) a change of control of Xerox.

Interest

Interest paid on our short-term and long-term debt amounted to $435, $464 and $538 for the years ended December 31, 2013, 2012 and 2011, respectively.

Interest expense and interest income was as follows:



	Year Ended December 31,
	2013		2012		2011
Interest expense⁽¹⁾	$	406	$	430	$	478
Interest income⁽²⁾	494		610		653

_____________


(1)	Includes Equipment financing interest expense, as well as non-financing interest expense included in Other expenses, net in the Consolidated Statements of Income.


(2)	Includes Finance income, as well as other interest income that is included in Other expenses, net in the Consolidated Statements of Income.

Equipment financing interest is determined based on an estimated cost of funds, applied against the estimated level of debt required to support our net finance receivables. The estimated cost of funds is based on our overall corporate cost of borrowing adjusted to reflect a rate that would be paid by a typical BBB rated leasing company. The estimated level of debt is based on an assumed 7 to 1 leverage ratio of debt/equity as compared to our average finance receivable balance during the applicable period.

Net (Payments) Proceeds on Debt

Net proceeds (payments) on debt as shown on the Consolidated Statements of Cash Flows was as follows:



	Year Ended December 31,
	2013			2012			2011
Net proceeds (payments) on short-term debt	$	5		$	(108	)	$	(200	)
Proceeds from issuance of long-term debt	617			1,116			1,000
Payments on long-term debt	(1,056		)	(1,116		)	(751		)
Net (Payments) Proceeds on Debt	$	(434	)	$	(108	)	$	49

Financial Instruments

12 Months Ended

Dec. 31, 2013

Derivative Instruments and Hedging Activities Disclosure [Abstract]

Financial Instruments

We are exposed to market risk from changes in foreign currency exchange rates and interest rates, which could affect operating results, financial position and cash flows. We manage our exposure to these market risks through our regular operating and financing activities and, when appropriate, through the use of derivative financial instruments. These derivative financial instruments are utilized to hedge economic exposures, as well as to reduce earnings and cash flow volatility resulting from shifts in market rates. We enter into limited types of derivative contracts, including interest rate swap agreements, foreign currency spot, forward and swap contracts and net purchased foreign currency options to manage interest rate and foreign currency exposures. Our primary foreign currency market exposures include the Japanese Yen, Euro and U.K. Pound Sterling. The fair market values of all our derivative contracts change with fluctuations in interest rates and/or currency exchange rates and are designed so that any changes in their values are offset by changes in the values of the underlying exposures. Derivative financial instruments are held solely as risk management tools and not for trading or speculative purposes. The related cash flow impacts of all of our derivative activities are reflected as cash flows from operating activities.

We do not believe there is significant risk of loss in the event of non-performance by the counterparties associated with our derivative instruments because these transactions are executed with a diversified group of major financial institutions. Further, our policy is to deal with counterparties having a minimum investment grade or better credit rating. Credit risk is managed through the continuous monitoring of exposures to such counterparties.

Interest Rate Risk Management

We may use interest rate swap agreements to manage our interest rate exposure and to achieve a desired proportion of variable and fixed rate debt. These derivatives may be designated as fair value hedges or cash flow hedges depending on the nature of the risk being hedged. We did not have any interest rate swap agreements outstanding at December 31, 2013 or 2012.

Terminated Swaps: During the period from 2004 to 2011, we early terminated several interest rate swaps that were designated as fair value hedges of certain debt instruments. The associated net fair value adjustments to the debt instruments are being amortized to interest expense over the remaining term of the related notes. In 2013, 2012 and 2011, the amortization of these fair value adjustments reduced interest expense by $42, $49 and $53, respectively, and we expect to record a net decrease in interest expense of $100 in future years through 2018.

Foreign Exchange Risk Management

As a global company, we are exposed to foreign currency exchange rate fluctuations in the normal course of our business. As a part of our foreign exchange risk management strategy, we use derivative instruments - primarily forward contracts and purchased option contracts - to hedge the following foreign currency exposures, thereby reducing volatility of earnings or protecting fair values of assets and liabilities:


•	Foreign currency-denominated assets and liabilities


•	Forecasted purchases and sales in foreign currency

Summary of Foreign Exchange Hedging Positions: At December 31, 2013, we had outstanding forward exchange and purchased option contracts with gross notional values of $2,917, which is typical of the amounts that are normally outstanding at any point during the year. Approximately 78% of these contracts mature within three months, 8% in three to six months and 14% in six to twelve months.

The following is a summary of the primary hedging positions and corresponding fair values as of December 31, 2013:



Currencies Hedged (Buy/Sell)	Gross Notional Value		Fair Value Asset (Liability)⁽¹⁾
Euro/U.K. Pound Sterling	$	639	$	1
Japanese Yen/U.S. Dollar	588		(27		)
U.S. Dollar/Euro	495		(8		)
Japanese Yen/Euro	416		(32		)
U.K. Pound Sterling/Euro	190		2
Canadian Dollar/Euro	94		(1		)
Euro/U.S. Dollar	60		1
Mexican Peso/U.S. Dollar	57		—
U.S. Dollar/Japanese Yen	45		—
Indian Rupee/U.S. Dollar	42		1
Philippine Peso/U.S. Dollar	41		(1		)
Swiss Franc/Euro	38		—
Euro/Danish Krone	31		—
U.S. Dollar/Canadian Dollar	21		—
All Other	160		—
Total Foreign Exchange Hedging	$	2,917	$	(64	)

________________


(1)	Represents the net receivable (payable) amount included in the Consolidated Balance Sheet at December 31, 2013.

Foreign Currency Cash Flow Hedges: We designate a portion of our foreign currency derivative contracts as cash flow hedges of our foreign currency-denominated inventory purchases, sales and expenses. No amount of ineffectiveness was recorded in the Consolidated Statements of Income for these designated cash flow hedges and all components of each derivative’s gain or loss was included in the assessment of hedge effectiveness. The net liability fair value of these contracts was $50 and $48 as of December 31, 2013 and December 31, 2012, respectively.

Summary of Derivative Instruments Fair Value: The following table provides a summary of the fair value amounts of our derivative instruments:



		December 31,
Designation of Derivatives	Balance Sheet Location	2013			2012
Derivatives Designated as Hedging Instruments
Foreign exchange contracts – forwards	Other current assets	$	1		$	3
	Other current liabilities	(51		)	(51		)
	Net Designated Derivative Liability	$	(50	)	$	(48	)

Derivatives NOT Designated as Hedging Instruments
Foreign exchange contracts – forwards	Other current assets	$	5		$	8
	Other current liabilities	(19		)	(31		)
	Net Undesignated Derivative Liability	$	(14	)	$	(23	)

Summary of Derivatives	Total Derivative Assets	$	6		$	11
	Total Derivative Liabilities	(70		)	(82		)
	Net Derivative Liability	$	(64	)	$	(71	)

Summary of Derivative Instruments Gains (Losses)

Derivative gains and (losses) affect the income statement based on whether such derivatives are designated as hedges of underlying exposures. The following is a summary of derivative gains and (losses).

Designated Derivative Instruments Gains (Losses): The following tables provide a summary of gains (losses) on derivative instruments:



		Year Ended December 31,
Derivatives in Fair Value Relationships	Location of Gain (Loss) Recognized in Income	Derivative Gain (Loss) Recognized in Income						Hedged Item Gain (Loss) Recognized in Income
Derivatives in Fair Value Relationships	Location of Gain (Loss) Recognized in Income	2013		2012		2011		2013		2012		2011
Interest rate contracts	Interest expense	$	—	$	—	$	15	$	—	$	—	$	(15	)



	Year Ended December 31,
Derivatives in Cash Flow Hedging Relationships	Derivative Gain (Loss) Recognized in OCI (Effective Portion)								Location of Derivative Gain (Loss) Reclassified from AOCI into Income (Effective Portion)	Gain (Loss) Reclassified from AOCI to Income (Effective Portion)
Derivatives in Cash Flow Hedging Relationships	2013			2012			2011			2013			2012		2011
Foreign exchange contracts – forwards	$	(126	)	$	(50	)	$	30	Cost of sales	$	(123	)	$	37	$	14

No amount of ineffectiveness was recorded in the Consolidated Statements of Income for these designated cash flow hedges and all components of each derivative’s gain or (loss) were included in the assessment of hedge effectiveness. In addition, no amount was recorded for an underlying exposure that did not occur or was not expected to occur.

As of December 31, 2013, net after-tax losses of $37 were recorded in accumulated other comprehensive loss associated with our cash flow hedging activity. The entire balance is expected to be reclassified into net income within the next 12 months, providing an offsetting economic impact against the underlying anticipated transactions.

Non-Designated Derivative Instruments (Losses) Gains: Non-designated derivative instruments are primarily instruments used to hedge foreign currency-denominated assets and liabilities. They are not designated as hedges since there is a natural offset for the re-measurement of the underlying foreign currency-denominated asset or liability.

The following table provides a summary of (losses) gains on non-designated derivative instruments:



		Year Ended December 31,
Derivatives NOT Designated as Hedging Instruments	Location of Derivative (Loss) Gain	2013			2012			2011
Foreign exchange contracts – forwards	Other expense – Currency (losses) gains, net	$	(86	)	$	(38	)	$	33

During the three years ended December 31, 2013, we recorded Currency gains (losses), net of $7, $(3) and $(12), respectively. Currency gains (losses), net includes the mark-to-market adjustments of the derivatives not designated as hedging instruments and the related cost of those derivatives, as well as the re-measurement of foreign currency-denominated assets and liabilities.

The entire disclosure for derivative instruments and hedging activities including, but not limited to, risk management strategies, non-hedging derivative instruments, assets, liabilities, revenue and expenses, and methodologies and assumptions used in determining the amounts.

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Fair Value of Financial Assets and Liabilities

Fair Value of Financial Assets and Liabilities

12 Months Ended

Dec. 31, 2013

Fair Value Disclosures [Abstract]

The following table represents assets and liabilities fair value measured on a recurring basis. The basis for the measurement at fair value in all cases is Level 2 – Significant Other Observable Inputs.



	As of December 31,
	2013		2012
Assets:
Foreign exchange contracts-forwards	$	6	$	11
Deferred compensation investments in cash surrender life insurance	88		77
Deferred compensation investments in mutual funds	28		23
Total	$	122	$	111
Liabilities:
Foreign exchange contracts-forwards	$	70	$	82
Deferred compensation plan liabilities	125		110
Total	$	195	$	192

We utilize the income approach to measure the fair value for our derivative assets and liabilities. The income approach uses pricing models that rely on market observable inputs such as yield curves, currency exchange rates and forward prices, and therefore are classified as Level 2.

Fair value for our deferred compensation plan investments in Company-owned life insurance is reflected at cash surrender value. Fair value for our deferred compensation plan investments in mutual funds is based on quoted market prices for actively traded investments similar to those held by the plan. Fair value for deferred compensation plan liabilities is based on the fair value of investments corresponding to employees’ investment selections, based on quoted prices for similar assets in actively traded markets.

Summary of Other Financial Assets and Liabilities Fair Value Measured on a Nonrecurring Basis

The estimated fair values of our other financial assets and liabilities fair value measured on a nonrecurring basis were as follows:



	December 31, 2013				December 31, 2012
	Carrying Amount		Fair Value		Carrying Amount		Fair Value
Cash and cash equivalents	$	1,764	$	1,764	$	1,246	$	1,246
Accounts receivable, net	2,929		2,929		2,866		2,866
Short-term debt	1,117		1,126		1,042		1,051
Long-term debt	6,904		7,307		7,447		8,040

The fair value amounts for Cash and cash equivalents and Accounts receivable, net, approximate carrying amounts due to the short maturities of these instruments. The fair value of Short and Long-term debt was estimated based on quoted market prices for publicly traded securities (Level 1) or on the current rates offered to us for debt of similar maturities (Level 2). The difference between the fair value and the carrying value represents the theoretical net premium or discount we would pay or receive to retire all debt at such date.

The entire disclosure for the fair value of financial instruments (as defined), including financial assets and financial liabilities (collectively, as defined), and the measurements of those instruments as well as disclosures related to the fair value of non-financial assets and liabilities. Such disclosures about the financial instruments, assets, and liabilities would include: (1) the fair value of the required items together with their carrying amounts (as appropriate); (2) for items for which it is not practicable to estimate fair value, disclosure would include: (a) information pertinent to estimating fair value (including, carrying amount, effective interest rate, and maturity, and (b) the reasons why it is not practicable to estimate fair value; (3) significant concentrations of credit risk including: (a) information about the activity, region, or economic characteristics identifying a concentration, (b) the maximum amount of loss the entity is exposed to based on the gross fair value of the related item, (c) policy for requiring collateral or other security and information as to accessing such collateral or security, and (d) the nature and brief description of such collateral or security; (4) quantitative information about market risks and how such risks are managed; (5) for items measured on both a recurring and nonrecurring basis information regarding the inputs used to develop the fair value measurement; and (6) for items presented in the financial statement for which fair value measurement is elected: (a) information necessary to understand the reasons for the election, (b) discussion of the effect of fair value changes on earnings, (c) a description of [similar groups] items for which the election is made and the relation thereof to the balance sheet, the aggregate carrying value of items included in the balance sheet that are not eligible for the election; (7) all other required (as defined) and desired information.

Compensation and Retirement Disclosure [Abstract]

Employee Benefit Plans

12 Months Ended

Dec. 31, 2013

Employee Benefit Plans

We sponsor numerous defined benefit and defined contribution pension and other post-retirement benefit plans, primarily retiree health care, in our domestic and international operations. December 31 is the measurement date for all of our post-retirement benefit plans.



	Pension Benefits
	U.S. Plans						Non-U.S. Plans						Retiree Health
	2013			2012			2013			2012			2013			2012
Change in Benefit Obligation:
Benefit obligation, January 1	$	5,033		$	4,670		$	6,708		$	5,835		$	989		$	1,007
Service cost	10			112			91			83			9			9
Interest cost	154			282			260			270			33			42
Plan participants' contributions	—			—			6			9			14			19
Actuarial (gain) loss	(440		)	480			(203		)	537			(88		)	18
Currency exchange rate changes	—			—			98			232			(10		)	4
Curtailments	—			—			(10		)	(1		)	—			—
Benefits paid/settlements	(864		)	(509		)	(264		)	(256		)	(91		)	(103		)
Other	—			(2		)	(22		)	(1		)	—			(7		)
Benefit Obligation, December 31	$	3,893		$	5,033		$	6,664		$	6,708		$	856		$	989

Change in Plan Assets:
Fair value of plan assets, January 1	$	3,573		$	3,393		$	5,431		$	4,884		$	—		$	—
Actual return on plan assets	139			358			326			434			—			—
Employer contribution	27			331			203			163			77			84
Plan participants' contributions	—			—			6			9			14			19
Currency exchange rate changes	—			—			88			197			—			—
Benefits paid/settlements	(864		)	(509		)	(264		)	(256		)	(91		)	(103		)
Other	1			—			(1		)	—			—			—
Fair Value of Plan Assets, December 31	$	2,876		$	3,573		$	5,789		$	5,431		$	—		$	—

Net Funded Status at December 31⁽¹⁾	$	(1,017	)	$	(1,460	)	$	(875	)	$	(1,277	)	$	(856	)	$	(989	)

Amounts Recognized in the Consolidated Balance Sheets:
Other long-term assets	$	—		$	—		$	55		$	35		$	—		$	—
Accrued compensation and benefit costs	(25		)	(23		)	(30		)	(25		)	(71		)	(80		)
Pension and other benefit liabilities	(992		)	(1,437		)	(900		)	(1,287		)	—			—
Post-retirement medical benefits	—			—			—			—			(785		)	(909		)
Net Amounts Recognized	$	(1,017	)	$	(1,460	)	$	(875	)	$	(1,277	)	$	(856	)	$	(989	)

_______________


(1)	Includes under-funded and un-funded plans.

Benefit plans pre-tax amounts recognized in AOCL at December 31:



	Pension Benefits
	U.S. Plans						Non-U.S. Plans					Retiree Health
	2013			2012			2013			2012		2013			2012
Net actuarial loss	$	672		$	1,255		$	1,741		$	2,013	$	6		$	97
Prior service credits	(15		)	(17		)	(20		)	—		(85		)	(128		)
Total Pre-tax Loss (Gain)	$	657		$	1,238		$	1,721		$	2,013	$	(79	)	$	(31	)

Accumulated Benefit Obligation	$	3,887		$	5,027		$	6,368		$	6,359

Aggregate information for pension plans with an Accumulated benefit obligation in excess of plan assets is presented below:



	December 31, 2013						December 31, 2012
	Projected benefit obligation		Accumulated benefit obligation		Fair value of plan assets		Projected benefit obligation		Accumulated benefit obligation		Fair value of plan assets
Underfunded Plans:
U.S.	$	3,571	$	3,565	$	2,876	$	4,679	$	4,672	$	3,574
Non U.S.	5,350		5,104		4,964		5,997		5,686		5,213

Unfunded Plans:
U.S.	$	322	$	322	$	—	$	355	$	355	$	—
Non U.S.	540		526		—		527		520		—

Total Underfunded and Unfunded Plans:
U.S.	$	3,893	$	3,887	$	2,876	$	5,034	$	5,027	$	3,574
Non U.S.	5,890		5,630		4,964		6,524		6,206		5,213
Total	$	9,783	$	9,517	$	7,840	$	11,558	$	11,233	$	8,787

Our pension plan assets and benefit obligations at December 31, 2013 were as follows:



(in billions)	Fair Value of Pension Plan Assets		Pension Benefit Obligations		Net Funded Status
U.S. funded	$	2.9	$	3.6	$	(0.7	)
U.S. unfunded	—		0.3		(0.3		)
Total U.S.	$	2.9	$	3.9	$	(1.0	)
U.K.	3.7		3.9		(0.2		)
Canada	0.7		0.9		(0.2		)
Other funded	1.4		1.4		—
Other unfunded	—		0.5		(0.5		)
Total	$	8.7	$	10.6	$	(1.9	)

Prior to the freeze of current benefits (see below), most of our defined benefit pension plans generally provided employees a benefit, depending on eligibility, calculated under a highest average pay and years of service formula. Our primary domestic defined benefit pension plans provided a benefit at the greater of (i) the highest average pay and years of service formula, (ii) the benefit calculated under a formula that provides for the accumulation of salary and interest credits during an employee's work life or (iii) the individual account balance from the Company's prior defined contribution plan (Transitional Retirement Account or TRA).

The components of Net periodic benefit cost and other changes in plan assets and benefit obligations were as follows:



	Year Ended December 31,
	Pension Benefits
	U.S. Plans									Non-U.S. Plans									Retiree Health
	2013			2012			2011			2013			2012			2011			2013			2012			2011
Components of Net Periodic Benefit Costs:
Service cost	$	10		$	112		$	108		$	91		$	83		$	78		$	9		$	9		$	8
Interest cost⁽¹⁾	154			282			328			260			270			284			33			42			47
Expected return on plan assets⁽²⁾	(179		)	(306		)	(337		)	(317		)	(307		)	(310		)	—			—			—
Recognized net actuarial loss	19			53			33			77			53			39			2			1			—
Amortization of prior service credit	(2		)	(23		)	(23		)	—			—			—			(43		)	(41		)	(41		)
Recognized settlement loss	162			82			80			—			1			4			—			—			—
Recognized curtailment gain	—			—			(107		)	(8		)	—			—			—			—			—
Defined Benefit Plans	164			200			82			103			100			95			1			11			14
Defined contribution plans	69			28			31			27			35			35			n/a			n/a			n/a
Net Periodic Benefit Cost	233			228			113			130			135			130			1			11			14

Other changes in plan assets and benefit obligations recognized in Other Comprehensive Income:
Net actuarial (gain) loss	(403		)	427			334			(224		)	416			518			(88		)	18			25
Prior service credit	—			(2		)	(2		)	(14		)	(1		)	—			—			(6		)	(3		)
Amortization of net actuarial loss	(181		)	(135		)	(113		)	(77		)	(54		)	(40		)	(2		)	(1		)	—
Amortization of net prior service credit	2			23			23			—			—			—			43			41			41
Curtailment gain - recognition of net prior service credit	—			—			107			—			—			—			n/a			n/a			n/a
Total Recognized in Other Comprehensive Income	(582		)	313			349			(315		)	361			478			(47		)	52			63
Total Recognized in Net Periodic Benefit Cost and Other Comprehensive Income	$	(349	)	$	541		$	462		$	(185	)	$	496		$	608		$	(46	)	$	63		$	77

_______________


(1)	Interest cost includes interest expense on non-TRA obligations of $349, $382 and $388 and interest expense directly allocated to TRA participant accounts of $65, $170 and $224 for the years ended December 31, 2013, 2012 and 2011, respectively.


(2)	Expected return on plan assets includes expected investment income on non-TRA assets of $431, $443 and $423 and actual investment income on TRA assets of $65, $170 and $224 for the years ended December 31, 2013, 2012 and 2011, respectively.

The net actuarial loss and prior service credit for the defined benefit pension plans that will be amortized from Accumulated other comprehensive income (loss) into net periodic benefit cost over the next fiscal year are $62 and $(1), respectively, excluding amounts that may be recognized through settlement losses. The net actuarial loss and prior service credit for the retiree health benefit plans that will be amortized from Accumulated other comprehensive income (loss) into net periodic benefit cost over the next fiscal year are $1 and $(43), respectively.

Pension plan assets consist of both defined benefit plan assets and assets legally restricted to the TRA accounts. The combined investment results for these plans, along with the results for our other defined benefit plans, are shown above in the “actual return on plan assets” caption. To the extent that investment results relate to TRA, such results are charged directly to these accounts as a component of interest cost.

Plan Amendments

Pension Plan Freezes

Over the past several years, we have amended several of our major defined benefit pension plans to freeze current benefits and eliminate benefits accruals for future service. The freeze of current benefits is the primary driver of the reduction in pension service costs during 2013 and expected reductions in future periods. In certain plans we are required to continue to consider salary increases in determining the benefit obligation related to prior service. The following is a discussion of these amendments and their impact on our primary defined benefit pension plans.

In 2011, we amended all our primary U.S. defined benefit plans for salaried employees. Our primary qualified plans had previously been amended to freeze the final pay formulas within the plans as of December 31, 2012, but a cash balance service credit was expected to continue post December 31, 2012. The 2011 amendments fully freeze any further benefit and service accrual after December 31, 2012 for all of these plans, including the non-qualified plans. As a result of these plan amendments, in 2011 we recognized a pre-tax curtailment gain of $107 ($66 after-tax). The gain represents the recognition of deferred gains from other prior year amendments (“Prior service credits”) as a result of the discontinuation of any future benefit or service accrual period. This amendment resulted in a change in the amortization period as of January 1, 2013 for actuarial gains and losses from the average remaining service period of participants (approximately ten years) to the average remaining life expectancy of all participants (approximately thirty-three years) as a result of all participants being considered inactive as of the effective date of the freeze.

As of December 31, 2012, the aggregate accumulated actuarial losses for our primary U.S. Defined Benefit Plans for salaried employees amounted to $1.1 billion. This change reduced our 2013 pension expense by approximately $45. This reduction was partially offset by an increased contribution to the U.S. defined contribution plan as all employees have been transferred to that plan following the freeze.

In 2011, the Canadian Salary Pension Plan was amended to close the plan to future service accrual effective January 1, 2014. Benefits earned up to January 1, 2014 will not be affected and participants will continue to receive the benefit of future salary increases to the extent applicable; therefore, the amendment did not result in a material change to the projected benefit obligation at the re-measurement date of December 31, 2011.

In 2009, the U.K. Final Salary Pension Plan was amended to close the plan to future service accrual effective January 1, 2014. Benefits earned up to January 1, 2014 will not be affected and participants will continue to receive the benefit of future salary and inflation increases to the extent applicable; therefore, the amendment does not result in a material change to the projected benefit obligation at the re-measurement date of December 31, 2009.

Plan Assets

Current Allocation

As of the 2013 and 2012 measurement dates, the global pension plan assets were $8.7 billion and $9.0 billion, respectively. These assets were invested among several asset classes.

The following tables presents the defined benefit plans assets measured at fair value and the basis for that measurement:



	December 31, 2013
	U.S. Plans												Non-U.S. Plans
Asset Class	Level 1		Level 2			Level 3		Total			%		Level 1		Level 2		Level 3		Total		%
Cash and cash equivalents	$	48	$	—		$	—	$	48		1	%	$	688	$	—	$	—	$	688	12	%
Equity Securities:
U.S. large cap	319		13			—		332			12	%	220		55		—		275		5	%
U.S. mid cap	71		—			—		71			2	%	13		—		—		13		—	%
U.S. small cap	48		46			—		94			3	%	40		—		—		40		1	%
International developed	182		123			—		305			11	%	1,314		212		—		1,526		26	%
Emerging markets	171		69			—		240			8	%	262		76		—		338		6	%
Global equity	2		7			—		9			—	%	5		—		—		5		—	%
Total Equity Securities	793		258			—		1,051			36	%	1,854		343		—		2,197		38	%
Fixed Income:
U.S. treasury securities	—		74			—		74			3	%	4		16		—		20		—	%
Debt security issued by government agency	—		180			—		180			6	%	31		1,189		—		1,220		21	%
Corporate Bonds	—		908			—		908			32	%	146		660		—		806		14	%
Asset backed securities	—		10			—		10			—	%	—		1		—		1		—	%
Total Debt Securities	—		1,172			—		1,172			41	%	181		1,866		—		2,047		35	%
Derivatives:
Interest rate contracts	—		(17		)	—		(17		)	(1	)%	—		62		—		62		1	%
Foreign exchange contracts	—		(12		)	—		(12		)	—	%	14		30		—		44		1	%
Equity contracts	—		—			—		—			—	%	—		—		—		—		—	%
Other Contracts	—		—			—		—			—	%	62		—		—		62		1	%
Total Derivatives	—		(29		)	—		(29		)	(1	)%	76		92		—		168		3	%
Real estate	40		34			29		103			4	%	32		35		269		336		6	%
Private equity/Venture capital	—		—			451		451			16	%	—		—		212		212		4	%
Guaranteed insurance contracts	—		—			—		—			—	%	—		—		135		135		2	%
Other⁽¹⁾	10		70			—		80			3	%	6		—		—		6		—	%
Total Fair Value Of Plans Assets	$	891	$	1,505		$	480	$	2,876		100	%	$	2,837	$	2,336	$	616	$	5,789	100	%

_____________________________


(1)	Other Level 1 assets include net non-financial assets of $9 U.S. and $6 Non-U.S., such as due to/from broker, interest receivables and accrued expenses.



	December 31, 2012
	U.S. Plans													Non-U.S. Plans
Asset Class	Level 1			Level 2			Level 3		Total			%		Level 1		Level 2			Level 3		Total		%
Cash and cash equivalents	$	48		$	—		$	—	$	48		1	%	$	500	$	—		$	—	$	500	9	%
Equity Securities:
U.S. large cap	411			10			—		421			12	%	204		50			—		254		5	%
Xerox common stock	99			—			—		99			3	%	—		—			—		—		—	%
U.S. mid cap	79			—			—		79			2	%	14		—			—		14		—	%
U.S. small cap	67			28			—		95			3	%	30		1			—		31		1	%
International developed	133			205			—		338			9	%	1,107		174			—		1,281		24	%
Emerging markets	282			67			—		349			10	%	322		76			—		398		7	%
Global equity	2			6			—		8			—	%	5		12			—		17		—	%
Total Equity Securities	1,073			316			—		1,389			39	%	1,682		313			—		1,995		37	%
Fixed Income:
U.S. treasury securities	—			367			—		367			10	%	1		19			—		20		—	%
Debt security issued by government agency	—			153			—		153			4	%	35		1,253			—		1,288		24	%
Corporate bonds	—			1,080			—		1,080			31	%	150		753			—		903		17	%
Asset backed securities	—			11			—		11			—	%	3		31			—		34		1	%
Total Debt Securities	—			1,611			—		1,611			45	%	189		2,056			—		2,245		42	%
Common/Collective trust	—			—			—		—			—	%	2		—			—		2		—	%
Derivatives:
Interest rate contracts	—			15			—		15			—	%	—		74			—		74		1	%
Foreign exchange contracts	(2		)	—			—		(2		)	—	%	9		8			—		17		—	%
Equity contracts	5			—			—		5			—	%	—		—			—		—		—	%
Credit contracts	—			(1		)	—		(1		)	—	%	—		—			—		—		—	%
Other contracts	—			—			—		—			—	%	69		—			—		69		1	%
Total Derivatives	3			14			—		17			—	%	78		82			—		160		2	%
Hedge funds	—			—			—		—			—	%	—		—			3		3		—	%
Real estate	59			46			58		163			5	%	19		35			332		386		7	%
Private equity/Venture capital	—			—			300		300			8	%	—		—			—		—		—	%
Guaranteed insurance contracts	—			—			—		—			—	%	—		—			131		131		3	%
Other⁽¹⁾	12			33			—		45			2	%	13		(4		)	—		9		—	%
Total Fair Value Of Plans Assets	$	1,195		$	2,020		$	358	$	3,573		100	%	$	2,483	$	2,482		$	466	$	5,431	100	%

_____________________________


(1)	Other Level 1 assets include net non-financial liabilities of $13 U.S. and $5 Non-U.S., such as due to/from broker, interest receivables and accrued expenses.

The following tables represents a roll-forward of the defined benefit plans assets measured using significant unobservable inputs (Level 3 assets):



	Fair Value Measurement Using Significant Unobservable Inputs (Level 3)
	U.S. Defined Benefit Plans Assets									Non-U.S. Defined Benefit Plans Assets
	Real Estate			Private Equity/Venture Capital			Total			Real Estate			Private Equity/Venture Capital		Guaranteed Insurance Contracts			Total
Balance at December 31, 2011	$	72		$	318		$	390		$	280		$	3	$	116		$	399
Purchases	1			20			21			13			—		15			28
Sales	(11		)	(48		)	(59		)	(21		)	—		(7		)	(28		)
Net transfers in from Level 2	—			—			—			69			—		—			69
Realized gains (losses)	1			36			37			1			—		4			5
Unrealized gains (losses)	(5		)	(26		)	(31		)	(25		)	—		(1		)	(26		)
Currency translation	—			—			—			15			—		4			19
Balance at December 31, 2012	58			300			358			332			3		131			466
Purchases	1			177			178			64			193		3			260
Sales	(36		)	(59		)	(95		)	(128		)	—		(5		)	(133		)
Net transfers in from Level 1	—			—			—			—			—		(1		)	(1		)
Net transfers in from Level 2	—			—			—			—			—		—			—
Realized gains (losses)	24			46			70			17			2		4			23
Unrealized gains (losses)	(18		)	(13		)	(31		)	(21		)	2		(2		)	(21		)
Currency translation	—			—			—			5			12		5			22
Balance at December 31, 2013	$	29		$	451		$	480		$	269		$	212	$	135		$	616

Valuation Method

Our primary Level 3 assets are Real Estate and Private Equity/Venture Capital investments. The fair value of our real estate investment funds are based on the Net Asset Value (NAV) of our ownership interest in the funds. NAV information is received from the investment advisers and is primarily derived from third-party real estate appraisals for the properties owned. The fair value for our private equity/venture capital partnership investments are based on our share of the estimated fair values of the underlying investments held by these partnerships as reported in their audited financial statements. The valuation techniques and inputs for our Level 3 assets have been consistently applied for all periods presented.

Investment Strategy

The target asset allocations for our worldwide defined benefit pension plans were:



	2013		2012
	U.S.	Non-U.S.	U.S.	Non-U.S.
Equity investments	36%	41%	41%	40%
Fixed income investments	44%	47%	43%	47%
Real estate	5%	9%	5%	9%
Private equity	14%	—%	9%	—%
Other	1%	3%	2%	4%
Total Investment Strategy	100%	100%	100%	100%

We employ a total return investment approach whereby a mix of equities and fixed income investments are used to maximize the long-term return of plan assets for a prudent level of risk. The intent of this strategy is to minimize plan expenses by exceeding the interest growth in long-term plan liabilities. Risk tolerance is established through careful consideration of plan liabilities, plan funded status and corporate financial condition. This consideration involves the use of long-term measures that address both return and risk. The investment portfolio contains a diversified blend of equity and fixed income investments. Furthermore, equity investments are diversified across U.S. and non-U.S. stocks, as well as growth, value and small and large capitalizations, and may include Company stock. Other assets such as real estate, private equity, and hedge funds are used to improve portfolio diversification. Derivatives may be used to hedge market exposure in an efficient and timely manner; however, derivatives may not be used to leverage the portfolio beyond the market value of the underlying investments. Investment risks and returns are measured and monitored on an ongoing basis through annual liability measurements and quarterly investment portfolio reviews.

Expected Long-term Rate of Return

We employ a “building block” approach in determining the long-term rate of return for plan assets. Historical markets are studied and long-term relationships between equities and fixed income are assessed. Current market factors such as inflation and interest rates are evaluated before long-term capital market assumptions are determined. The long-term portfolio return is established giving consideration to investment diversification and rebalancing. Peer data and historical returns are reviewed periodically to assess reasonableness and appropriateness.

Contributions

In 2013, we made cash contributions of $230 ($27 U.S. and $203 Non-U.S.) and $77 to our defined benefit pension plans and retiree health benefit plans, respectively. 2013 contributions include additional contributions to one of our non-U.S. plans.

In 2014 we expect, based on current actuarial calculations, to make contributions of approximately $250 ($90 U.S. and $160 non-U.S.) to our defined benefit pension plans and approximately $71 to our retiree health benefit plans. The 2014 expected defined benefit plan contributions reflect an increase in required contributions to our U.S. plans as a result of the diminishing benefits from the pension funding legislation enacted in the U.S. in 2012.

Estimated Future Benefit Payments

The following benefit payments, which reflect expected future service, as appropriate, are expected to be paid during the following years:



	Pension Benefits
	U.S.		Non-U.S.		Total		Retiree Health
2014	$	463	$	258	$	721	$	71
2015	374		265		639		73
2016	352		271		623		71
2017	333		281		614		70
2018	290		289		579		69
Years 2019-2022	1,357		1,603		2,960		317

Assumptions

Weighted-average assumptions used to determine benefit obligations at the plan measurement dates:



	Pension Benefits
	2013				2012				2011
	U.S.		Non-U.S.		U.S.		Non-U.S.		U.S.		Non-U.S.
Discount rate	4.8	%	4.2	%	3.7	%	4.0	%	4.8	%	4.6	%
Rate of compensation increase	0.2	%	2.7	%	0.2	%	2.6	%	3.5	%	2.7	%



	Retiree Health
	2013		2012		2011
Discount rate	4.5	%	3.6	%	4.5	%

Weighted-average assumptions used to determine net periodic benefit cost for years ended December 31:



	Pension Benefits
	2014				2013				2012				2011
	U.S.		Non-U.S.		U.S.		Non-U.S.		U.S.		Non-U.S.		U.S.		Non-U.S.
Discount rate	4.8	%	4.2	%	3.7	%	4.0	%	4.8	%	4.6	%	5.1	%	5.3	%
Expected return on plan assets	7.8	%	6.1	%	7.8	%	6.1	%	7.8	%	6.2	%	8.3	%	6.6	%
Rate of compensation increase	0.2	%	2.7	%	0.2	%	2.6	%	3.5	%	2.7	%	3.5	%	2.7	%



	Retiree Health
	2014		2013		2012		2011
Discount rate	4.5	%	3.6	%	4.5	%	4.9	%

_____________________________

Note: Expected return on plan assets is not applicable to retiree health benefits as these plans are not funded. Rate of compensation increase is not applicable to retiree health benefits as compensation levels do not impact earned benefits.

Assumed health care cost trend rates were as follows:



	December 31,
	2013		2012
Health care cost trend rate assumed for next year	7.2	%	7.5	%
Rate to which the cost trend rate is assumed to decline (the ultimate trend rate)	4.9	%	4.9	%
Year that the rate reaches the ultimate trend rate	2023		2017

Assumed health care cost trend rates have a significant effect on the amounts reported for the health care plans. A one-percentage-point change in assumed health care cost trend rates would have the following effects:



	1% increase		1% decrease
Effect on total service and interest cost components	$	1	$	(1	)
Effect on post-retirement benefit obligation	32		(29		)

Defined Contribution Plans

We have savings and investment plans in several countries, including the U.S., U.K. and Canada. In many instances, employees from those defined benefit pension plans that have been amended to freeze future service accruals will be transitioned to an enhanced defined contribution plan. For the U.S. plans, employees may contribute a portion of their salaries and bonuses to the plans, and we match a portion of the employee contributions. We recorded charges related to our defined contribution plans of $96 in 2013, $63 in 2012 and $66 in 2011.

Income and Other Taxes

12 Months Ended

Dec. 31, 2013

Income Tax Disclosure [Abstract]

Income and Other Taxes

Income before income taxes (pre-tax income) was as follows:



	Year Ended December 31,
	2013		2012		2011
Domestic income	$	948	$	876	$	914
Foreign income	364		456		621
Income Before Income Taxes	$	1,312	$	1,332	$	1,535

Provisions (benefits) for income taxes were as follows:



	Year Ended December 31,
	2013		2012		2011
Federal Income Taxes
Current	$	27	$	23	$	51
Deferred	72		84		134
Foreign Income Taxes
Current	89		119		95
Deferred	35		—		38
State Income Taxes
Current	38		34		28
Deferred	15		12		31
Total Provision	$	276	$	272	$	377

A reconciliation of the U.S. federal statutory income tax rate to the consolidated effective income tax rate was as follows:



	Year Ended December 31,
	2013		2012		2011
U.S. federal statutory income tax rate	35.0	%	35.0	%	35.0	%
Nondeductible expenses	1.4	%	2.6	%	2.0	%
Effect of tax law changes	(0.6	)%	0.7	%	0.2	%
Change in valuation allowance for deferred tax assets	0.2	%	(0.7	)%	(0.3	)%
State taxes, net of federal benefit	2.6	%	2.1	%	2.4	%
Audit and other tax return adjustments	(2.4	)%	(4.8	)%	(1.0	)%
Tax-exempt income, credits and incentives	(3.8	)%	(2.6	)%	(3.2	)%
Foreign rate differential adjusted for U.S. taxation of foreign profits⁽¹⁾	(11.9	)%	(12.0	)%	(10.6	)%
Other	0.5	%	0.1	%	0.1	%
Effective Income Tax Rate	21.0	%	20.4	%	24.6	%

_____________________________


(1)	The “U.S. taxation of foreign profits” represents the U.S. tax, net of foreign tax credits, associated with actual and deemed repatriations of earnings from our non-U.S. subsidiaries.

On a consolidated basis, we paid a total of $155, $137 and $94 in income taxes to federal, foreign and state jurisdictions during the three years ended December 31, 2013, respectively.

Total income tax expense (benefit) was allocated as follows:



	Year Ended December 31,
	2013			2012			2011
Pre-tax income	$	276		$	272		$	377
Discontinued operations	4			5			9
Common shareholders' equity:
Changes in defined benefit plans	318			(233		)	(277		)
Stock option and incentive plans, net	(13		)	(5		)	1
Cash flow hedges	—			(24		)	3
Translation adjustments	(9		)	(9		)	2
Total Income Tax Expense (Benefit)	$	576		$	6		$	115

Unrecognized Tax Benefits and Audit Resolutions

We recognize tax liabilities when, despite our belief that our tax return positions are supportable, we believe that certain positions may not be fully sustained upon review by tax authorities. Each period we assess uncertain tax positions for recognition, measurement and effective settlement. Benefits from uncertain tax positions are measured at the largest amount of benefit that is greater than 50 percent likely of being realized upon settlement - the more likely than not recognition threshold. Where we have determined that our tax return filing position does not satisfy the more likely than not recognition threshold, we have recorded no tax benefits.

We are also subject to ongoing tax examinations in numerous jurisdictions due to the extensive geographical scope of our operations. Our ongoing assessments of the more-likely-than-not outcomes of the examinations and related tax positions require judgment and can increase or decrease our effective tax rate, as well as impact our operating results. The specific timing of when the resolution of each tax position will be reached is uncertain. As of December 31, 2013, we do not believe that there are any positions for which it is reasonably possible that the total amount of unrecognized tax benefits will significantly increase or decrease within the next 12 months.

A reconciliation of the beginning and ending amount of unrecognized tax benefits is as follows:



	2013			2012			2011
Balance at January 1	$	201		$	225		$	186
Additions related to current year	60			28			43
Additions related to prior years positions	39			5			38
Reductions related to prior years positions	(19		)	(36		)	(17		)
Settlements with taxing authorities⁽¹⁾	—			(13		)	(14		)
Reductions related to lapse of statute of limitations	(14		)	(8		)	(8		)
Currency	—			—			(3		)
Balance at December 31	$	267		$	201		$	225

____________________________


(1)	Majority of settlements did not result in the utilization of cash.

Included in the balances at December 31, 2013, 2012 and 2011 are $36, $16 and $36, respectively, of tax positions that are highly certain of realizability but for which there is uncertainty about the timing or that they may be reduced through an indirect benefit from other taxing jurisdictions. Because of the impact of deferred tax accounting, other than for the possible incurrence of interest and penalties, the disallowance of these positions would not affect the annual effective tax rate.

We recognized interest and penalties accrued on unrecognized tax benefits, as well as interest received from favorable settlements within income tax expense. We had $20, $20 and $28 accrued for the payment of interest and penalties associated with unrecognized tax benefits at December 31, 2013, 2012 and 2011, respectively.

In the U.S., with the exception of ACS, we are no longer subject to U.S. federal income tax examinations for years before 2007. ACS is no longer subject to such examinations for years before 2005. With respect to our major foreign jurisdictions, we are no longer subject to tax examinations by tax authorities for years before 2000.

Deferred Income Taxes

We have not provided deferred taxes on approximately $8.0 billion of undistributed earnings of foreign subsidiaries and other foreign investments carried at equity at December 31, 2013, as such undistributed earnings have been determined to be indefinitely reinvested and we currently do not plan to initiate any action that would precipitate a deferred tax impact. We do not believe it is practical to calculate the potential deferred tax impact, as there is a significant amount of uncertainty with respect to determining the amount of foreign tax credits as well as any additional local withholding tax and other indirect tax consequences that may arise from the distribution of these earnings. In addition, because such earnings have been indefinitely reinvested in our foreign operations, repatriation would require liquidation of those investments or a recapitalization of our foreign subsidiaries, the impacts and effects of which are not readily determinable.

The tax effects of temporary differences that give rise to significant portions of the deferred taxes were as follows:



	December 31,
	2013			2012
Deferred Tax Assets
Research and development	$	647		$	793
Post-retirement medical benefits	310			359
Anticipated foreign repatriations	—			264
Net operating losses	597			630
Operating reserves and accruals	374			403
Tax credit carryforwards	694			177
Deferred compensation	268			312
Pension	431			696
Other	87			195
Subtotal	3,408			3,829
Valuation allowance	(614		)	(654		)
Total	$	2,794		$	3,175

Deferred Tax Liabilities
Unearned income and installment sales	$	959		$	947
Intangibles and goodwill	1,253			1,252
Anticipated foreign repatriations	55			—
Other	53			48
Total	$	2,320		$	2,247

Total Deferred Taxes, Net	$	474		$	928

The above amounts are classified as current or long-term in the Consolidated Balance Sheets in accordance with the asset or liability to which they relate or, when applicable, based on the expected timing of the reversal. Current deferred tax assets at December 31, 2013 and 2012 amounted to $209 and $273, respectively.

The deferred tax assets for the respective periods were assessed for recoverability and, where applicable, a valuation allowance was recorded to reduce the total deferred tax asset to an amount that will, more-likely-than-not, be realized in the future. The net change in the total valuation allowance for the years ended December 31, 2013 and 2012 was a decrease of $40 and $23, respectively. The valuation allowance relates primarily to certain net operating loss carryforwards, tax credit carryforwards and deductible temporary differences for which we have concluded it is more-likely-than-not that these items will not be realized in the ordinary course of operations.

Although realization is not assured, we have concluded that it is more-likely-than-not that the deferred tax assets, for which a valuation allowance was determined to be unnecessary, will be realized in the ordinary course of operations based on the available positive and negative evidence, including scheduling of deferred tax liabilities and projected income from operating activities. The amount of the net deferred tax assets considered realizable, however, could be reduced in the near term if actual future income or income tax rates are lower than estimated, or if there are differences in the timing or amount of future reversals of existing taxable or deductible temporary differences.

At December 31, 2013, we had tax credit carryforwards of $694 available to offset future income taxes, of which $94 are available to carryforward indefinitely while the remaining $600 will expire 2014 through 2033 if not utilized. We also had net operating loss carryforwards for income tax purposes of $1.1 billion that will expire 2014 through 2033, if not utilized, and $2.4 billion available to offset future taxable income indefinitely.

Contingencies and Litigation

12 Months Ended

Dec. 31, 2013

Commitments and Contingencies Disclosure [Abstract]

Contingencies and Litigation

As more fully discussed below, we are involved in a variety of claims, lawsuits, investigations and proceedings concerning: securities law; governmental entity contracting, servicing and procurement law; intellectual property law; environmental law; employment law; the Employee Retirement Income Security Act (ERISA); and other laws and regulations. We determine whether an estimated loss from a contingency should be accrued by assessing whether a loss is deemed probable and can be reasonably estimated. We assess our potential liability by analyzing our litigation and regulatory matters using available information. We develop our views on estimated losses in consultation with outside counsel handling our defense in these matters, which involves an analysis of potential results, assuming a combination of litigation and settlement strategies. Should developments in any of these matters cause a change in our determination as to an unfavorable outcome and result in the need to recognize a material accrual, or should any of these matters result in a final adverse judgment or be settled for significant amounts, they could have a material adverse effect on our results of operations, cash flows and financial position in the period or periods in which such change in determination, judgment or settlement occurs.

Additionally, guarantees, indemnifications and claims arise during the ordinary course of business from relationships with suppliers, customers and nonconsolidated affiliates when the Company undertakes an obligation to guarantee the performance of others if specified triggering events occur. Nonperformance under a contract could trigger an obligation of the Company. These potential claims include actions based upon alleged exposures to products, real estate, intellectual property such as patents, environmental matters, and other indemnifications. The ultimate effect on future financial results is not subject to reasonable estimation because considerable uncertainty exists as to the final outcome of these claims. However, while the ultimate liabilities resulting from such claims may be significant to results of operations in the period recognized, management does not anticipate they will have a material adverse effect on the Company's consolidated financial position or liquidity. As of December 31, 2013, we have accrued our estimate of liability incurred under our indemnification arrangements and guarantees.

Brazil Tax and Labor Contingencies

Our Brazilian operations are involved in various litigation matters and have received or been the subject of numerous governmental assessments related to indirect and other taxes, as well as disputes associated with former employees and contract labor. The tax matters, which comprise a significant portion of the total contingencies, principally relate to claims for taxes on the internal transfer of inventory, municipal service taxes on rentals and gross revenue taxes. We are disputing these tax matters and intend to vigorously defend our positions. Based on the opinion of legal counsel and current reserves for those matters deemed probable of loss, we do not believe that the ultimate resolution of these matters will materially impact our results of operations, financial position or cash flows.

The labor matters principally relate to claims made by former employees and contract labor for the equivalent payment of all social security and other related labor benefits, as well as consequential tax claims, as if they were regular employees. As of December 31, 2013, the total amounts related to the unreserved portion of the tax and labor contingencies, inclusive of related interest, amounted to approximately $933 with the decrease from December 31, 2012 balance of approximately $1,010, primarily related to currency and closed cases partially offset by interest. With respect to the unreserved balance of $933, the majority has been assessed by management as being remote as to the likelihood of ultimately resulting in a loss to the Company. In connection with the above proceedings, customary local regulations may require us to make escrow cash deposits or post other security of up to half of the total amount in dispute. As of December 31, 2013 we had $167 of escrow cash deposits for matters we are disputing, and there are liens on certain Brazilian assets with a net book value of $8 and additional letters of credit of approximately $236, which include associated indexation. Generally, any escrowed amounts would be refundable and any liens would be removed to the extent the matters are resolved in our favor. We routinely assess all these matters as to probability of ultimately incurring a liability against our Brazilian operations and record our best estimate of the ultimate loss in situations where we assess the likelihood of an ultimate loss as probable.

Litigation Against the Company

In re Xerox Corporation Securities Litigation: A consolidated securities law action (consisting of 17 cases) is pending in the United States District Court for the District of Connecticut. Defendants are the Company, Barry Romeril, Paul Allaire and G. Richard Thoman. The consolidated action is a class action on behalf of all persons and entities who purchased Xerox Corporation common stock during the period October 22, 1998 through October 7, 1999 inclusive (Class Period) and who suffered a loss as a result of misrepresentations or omissions by Defendants as alleged by Plaintiffs (the “Class”). The Class alleges that in violation of Section 10(b) and/or 20(a) of the Securities Exchange Act of 1934, as amended (1934 Act), and SEC Rule 10b-5 thereunder, each of the defendants is liable as a participant in a fraudulent scheme and course of business that operated as a fraud or deceit on purchasers of the Company’s common stock during the Class Period by disseminating materially false and misleading statements and/or concealing material facts relating to the defendants’ alleged failure to disclose the material negative impact that the April 1998 restructuring had on the Company’s operations and revenues. The complaint further alleges that the alleged scheme: (i) deceived the investing public regarding the economic capabilities, sales proficiencies, growth, operations and the intrinsic value of the Company’s common stock; (ii) allowed several corporate insiders, such as the named individual defendants, to sell shares of privately held common stock of the Company while in possession of materially adverse, non-public information; and (iii) caused the individual plaintiffs and the other members of the purported class to purchase common stock of the Company at inflated prices. The complaint seeks unspecified compensatory damages in favor of the plaintiffs and the other members of the purported class against all defendants, jointly and severally, for all damages sustained as a result of defendants’ alleged wrongdoing, including interest thereon, together with reasonable costs and expenses incurred in the action, including counsel fees and expert fees. In 2001, the Court denied the defendants’ motion for dismissal of the complaint. The plaintiffs’ motion for class certification was denied by the Court in 2006, without prejudice to refiling. In February 2007, the Court granted the motion of the International Brotherhood of Electrical Workers Welfare Fund of Local Union No. 164, Robert W. Roten, Robert Agius (Agius) and Georgia Stanley to appoint them as additional lead plaintiffs. In July 2007, the Court denied plaintiffs’ renewed motion for class certification, without prejudice to renewal after the Court holds a pre-filing conference to identify factual disputes the Court will be required to resolve in ruling on the motion. After that conference and Agius’s withdrawal as lead plaintiff and proposed class representative, in February 2008 plaintiffs filed a second renewed motion for class certification. In April 2008, defendants filed their response and motion to disqualify Milberg LLP as a lead counsel. On September 30, 2008, the Court entered an order certifying the class and denying the appointment of Milberg LLP as class counsel. Subsequently, on April 9, 2009, the Court denied defendants’ motion to disqualify Milberg LLP. On November 6, 2008, the defendants filed a motion for summary judgment. On March 29, 2013, the Court granted defendants' motion for summary judgment in its entirety. On April 26, 2013, plaintiffs filed a notice of appeal to the United States Court of Appeals for the Second Circuit. The appeal process is ongoing. The individual defendants and we deny any wrongdoing and are vigorously defending the action. At this time, we do not believe it is reasonably possible that we will incur additional material losses in excess of the amount we have already accrued for this matter. In the course of litigation, we periodically engage in discussions with plaintiffs’ counsel for possible resolution of this matter. Should developments cause a change in our determination as to an unfavorable outcome, or result in a final adverse judgment or a settlement for a significant amount, there could be a material adverse effect on our results of operations, cash flows and financial position in the period in which such change in determination, judgment or settlement occurs.

Guarantees, Indemnifications and Warranty Liabilities

Indemnifications Provided as Part of Contracts and Agreements

We are a party to the following types of agreements pursuant to which we may be obligated to indemnify the other party with respect to certain matters:

•

Contracts that we entered into for the sale or purchase of businesses or real estate assets, under which we customarily agree to hold the other party harmless against losses arising from a breach of representations and covenants, including obligations to pay rent. Typically, these relate to such matters as adequate title to assets sold, intellectual property rights, specified environmental matters and certain income taxes arising prior to the date of acquisition.


•	Guarantees on behalf of our subsidiaries with respect to real estate leases. These lease guarantees may remain in effect subsequent to the sale of the subsidiary.


•	Agreements to indemnify various service providers, trustees and bank agents from any third-party claims related to their performance on our behalf, with the exception of claims that result from third-party's own willful misconduct or gross negligence.


•	Guarantees of our performance in certain sales and services contracts to our customers and indirectly the performance of third parties with whom we have subcontracted for their services. This includes indemnifications to customers for losses that may be sustained as a result of the use of our equipment at a customer's location.

In each of these circumstances, our payment is conditioned on the other party making a claim pursuant to the procedures specified in the particular contract and such procedures also typically allow us to challenge the other party's claims. In the case of lease guarantees, we may contest the liabilities asserted under the lease. Further, our obligations under these agreements and guarantees may be limited in terms of time and/or amount, and in some instances, we may have recourse against third parties for certain payments we made.

Patent Indemnifications

In most sales transactions to resellers of our products, we indemnify against possible claims of patent infringement caused by our products or solutions. In addition, we indemnify certain software providers against claims that may arise as a result of our use or our subsidiaries', customers' or resellers' use of their software in our products and solutions. These indemnities usually do not include limits on the claims, provided the claim is made pursuant to the procedures required in the sales contract.

Indemnification of Officers and Directors

Our corporate by-laws require that, except to the extent expressly prohibited by law, we must indemnify Xerox Corporation's officers and directors against judgments, fines, penalties and amounts paid in settlement, including legal fees and all appeals, incurred in connection with civil or criminal action or proceedings, as it relates to their services to Xerox Corporation and our subsidiaries. Although the by-laws provide no limit on the amount of indemnification, we may have recourse against our insurance carriers for certain payments made by us. However, certain indemnification payments (such as those related to "clawback" provisions in certain compensation arrangements) may not be covered under our directors' and officers' insurance coverage. We also indemnify certain fiduciaries of our employee benefit plans for liabilities incurred in their service as fiduciary whether or not they are officers of the Company. Finally, in connection with our acquisition of businesses, we may become contractually obligated to indemnify certain former and current directors, officers and employees of those businesses in accordance with pre-acquisition by-laws and/or indemnification agreements and/or applicable state law.

Product Warranty Liabilities

In connection with our normal sales of equipment, including those under sales-type leases, we generally do not issue product warranties. Our arrangements typically involve a separate full service maintenance agreement with the customer. The agreements generally extend over a period equivalent to the lease term or the expected useful life of the equipment under a cash sale. The service agreements involve the payment of fees in return for our performance of repairs and maintenance. As a consequence, we do not have any significant product warranty obligations, including any obligations under customer satisfaction programs. In a few circumstances, particularly in certain cash sales, we may issue a limited product warranty if negotiated by the customer. We also issue warranties for certain of our entry level products, where full service maintenance agreements are not available. In these instances, we record warranty obligations at the time of the sale. Aggregate product warranty liability expenses for the three years ended December 31, 2013 were $28, $29 and $30, respectively. Total product warranty liabilities as of December 31, 2013 and 2012 were $14 and $14, respectively.

Other Contingencies

We have issued or provided the following guarantees as of December 31, 2013:


•	$457 for letters of credit issued to i) guarantee our performance under certain services contracts; ii) support certain insurance programs; and iii) support our obligations related to the Brazil tax and labor contingencies.


•	$736 for outstanding surety bonds. Certain contracts, primarily those involving public sector customers, require us to provide a surety bond as a guarantee of our performance of contractual obligations.

In general, we would only be liable for the amount of these guarantees in the event of default in our performance of our obligations under each contract; the probability of which we believe is remote. We believe that our capacity in the surety markets as well as under various credit arrangements (including our Credit Facility) is sufficient to allow us to respond to future requests for proposals that require such credit support.

We have service arrangements where we service third-party student loans in the Federal Family Education Loan program (FFEL) on behalf of various financial institutions. We service these loans for investors under outsourcing arrangements and do not acquire any servicing rights that are transferable by us to a third-party. At December 31, 2013, we serviced a FFEL portfolio of approximately 3.2 million loans with an outstanding principal balance of approximately $45.8 billion. Some servicing agreements contain provisions that, under certain circumstances, require us to purchase the loans from the investor if the loan guaranty has been permanently terminated as a result of a loan default caused by our servicing error. If defaults caused by us are cured during an initial period, any obligation we may have to purchase these loans expires. Loans that we purchase may be subsequently cured, the guaranty reinstated and the loans repackaged for sale to third parties. We evaluate our exposure under our purchase obligations on defaulted loans and establish a reserve for potential losses, or default liability reserve, through a charge to the provision for loss on defaulted loans purchased. The reserve is evaluated periodically and adjusted based upon management’s analysis of the historical performance of the defaulted loans. As of December 31, 2013, other current liabilities include reserves which we believe to be adequate. At December 31, 2013, other current liabilities include reserves of approximately $3 for losses on defaulted loans purchased.

Preferred Stock	12 Months Ended
Preferred Stock	Dec. 31, 2013
Equity [Abstract]
Preferred Stock	Preferred Stock Series A Convertible Preferred Stock We have issued 300,000 shares of Series A convertible perpetual preferred stock with an aggregate liquidation preference of $300 and an initial fair value of $349. The convertible preferred stock pays quarterly cash dividends at a rate of 8% per year ($24 per year). Each share of convertible preferred stock is convertible at any time, at the option of the holder, into 89.8876 shares of common stock for a total of 26,966 thousand shares (reflecting an initial conversion price of approximately $11.125 per share of common stock), subject to customary anti-dilution adjustments. On or after February 5, 2015, if the closing price of our common stock exceeds 130% of the then applicable conversion price (currently $11.125 per share of common stock) for 20 out of 30 trading days, we have the right to cause any or all of the convertible preferred stock to be converted into shares of common stock at the then applicable conversion rate. The convertible preferred stock is also convertible, at the option of the holder, upon a change in control, at the applicable conversion rate plus an additional number of shares determined by reference to the price paid for our common stock upon such change in control. In addition, upon the occurrence of certain fundamental change events, including a change in control or the delisting of Xerox's common stock, the holder of convertible preferred stock has the right to require us to redeem any or all of the convertible preferred stock in cash at a redemption price per share equal to the liquidation preference and any accrued and unpaid dividends to, but not including the redemption date. The convertible preferred stock is classified as temporary equity (i.e., apart from permanent equity) as a result of the contingent redemption feature.

Shareholders' Equity

12 Months Ended

Dec. 31, 2013

Stockholders' Equity Note [Abstract]

Shareholders' Equity

Shareholders’ Equity

Preferred Stock

As of December 31, 2013, we had one class of preferred stock outstanding. See Note 18 - Preferred Stock for further information. We are authorized to issue approximately 22 million shares of cumulative preferred stock, $1.00 par value per share.

Common Stock

We have 1.75 billion authorized shares of common stock, $1.00 par value per share. At December 31, 2013, 127 million shares were reserved for issuance under our incentive compensation plans, 48 million shares were reserved for debt to equity exchanges, 27 million shares were reserved for conversion of the Series A convertible preferred stock and 1 million shares were reserved for the conversion of convertible debt.

Treasury Stock

We account for the repurchased common stock under the cost method and include such treasury stock as a component of our common shareholder's equity. Retirement of treasury stock is recorded as a reduction of Common stock and Additional paid-in capital at the time such retirement is approved by our Board of Directors.

The following provides cumulative information relating to our share repurchase programs from their inception in October 2005 through December 31, 2013 (shares in thousands):



Authorized share repurchase programs	$	6,500
Share repurchase cost	$	5,386
Share repurchase fees	$	9
Number of shares repurchased	493,492

In 2013, the Board of Directors authorized an additional $0.5 billion in share repurchase bringing the total cumulative authorization to $6.5 billion. As of December 31, 2013, approximately $1.1 billion of that authority remained available.

The following table reflects the changes in Common and Treasury stock shares (shares in thousands):



	Common Stock Shares		Treasury Stock Shares
Balance at December 31, 2010	1,397,578		—
Stock based compensation plans, net	11,027		—
Contributions to U.S. pension plan⁽¹⁾	16,645		—
Acquisition of Treasury stock	—		87,943
Cancellation of Treasury stock	(72,435)		(72,435)
Other	34		—
Balance at December 31, 2011	1,352,849		15,508
Stock based compensation plans, net	17,343		—
Contributions to U.S. pension plan⁽¹⁾	15,366		—
Acquisition of Treasury stock	—		146,278
Cancellation of Treasury stock	(146,862	)	(146,862	)
Balance at December 31, 2012	1,238,696		14,924
Stock based compensation plans, net	28,731		—
Acquisition of Treasury stock	—		65,179
Cancellation of Treasury stock	(58,102	)	(58,102	)
Conversion of 2014 9% Notes	996		—
Balance at December 31, 2013	1,210,321		22,001

_____________________________


(1)	Refer to Note 15 - Employee Benefits Plans for additional information.

Stock-Based Compensation

We have a long-term incentive plan whereby eligible employees may be granted restricted stock units (RSUs), performance shares (PSs) and non-qualified stock options. We grant stock-based awards in order to continue to attract and retain employees and to better align employees' interests with those of our shareholders. Each of these awards is subject to settlement with newly issued shares of our common stock. At December 31, 2013 and 2012, 59 million and 50 million shares, respectively, were available for grant of awards.

Stock-based compensation expense was as follows:



	Year Ended December 31,
	2013		2012		2011
Stock-based compensation expense, pre-tax	$	90	$	125	$	123
Income tax benefit recognized in earnings	34		48		47

Restricted Stock Units: Compensation expense is based upon the grant date market price. The compensation expense is recorded over the vesting period, which is normally three years from the date of grant, based on management's estimate of the number of shares expected to vest.

Performance Shares: We grant officers and selected executives PSs that vest contingent upon meeting pre-determined Revenue, Earnings per Share (EPS) and Cash Flow from Operations targets. These shares entitle the holder to one share of common stock, payable after a three-year period and the attainment of the stated goals. If the annual actual results for Revenue exceed the stated targets and if the cumulative three-year actual results for EPS and Cash Flow from Operations exceed the stated targets, then the plan participants have the potential to earn additional shares of common stock. This overachievement cannot exceed 50% of the original grant.

The fair value of PSs is based upon the market price of our stock on the date of the grant. Compensation expense is recognized over the vesting period, which is normally three years from the date of grant, based on management's estimate of the number of shares expected to vest. If the stated targets are not met, any recognized compensation cost would be reversed.

Employee Stock Options: With the exception of the conversion of ACS options in connection with the ACS acquisition in 2010, we have not issued any new stock options associated with our employee long-term incentive plan since 2004. All stock options previously issued under our employee long-term incentive plan are fully exercised, cancelled or expired as of December 31, 2013.

We had 14,199 thousand and 33,693 thousand of ACS options outstanding at December 31, 2013 and 2012, respectively. The ACS options at December 31, 2013 generally expire within the next 3 years. Unvested ACS options at December 31, 2013 will become fully vested by August 2014.

Summary of Stock-based Compensation Activity



	2013				2012				2011
(Shares in thousands)	Shares		Weighted Average Grant Date Fair Value		Shares		Weighted Average Grant Date Fair Value		Shares		Weighted Average Grant Date Fair Value
Restricted Stock Units
Outstanding at January 1	30,414		$	9.19	33,784		$	8.70	32,431		$	8.68
Granted	610		9.09		13,033		7.82		8,035		10.66
Vested	(9,992	)	8.43		(14,848	)	6.89		(5,225	)	11.64
Cancelled	(1,953	)	8.77		(1,555	)	8.97		(1,457	)	8.57
Outstanding at December 31	19,079		9.62		30,414		9.19		33,784		8.70

Performance Shares
Outstanding at January 1	14,536		$	8.74	9,763		$	9.21	7,771		$	9.78
Granted	1,839		7.97		5,193		7.87		4,852		10.42
Vested	(6,817	)	8.03		—		—		(1,587	)	12.84
Cancelled	(1,500	)	8.82		(420	)	8.96		(1,273	)	12.79
Outstanding at December 31	8,058		9.15		14,536		8.74		9,763		9.21

Stock Options
Outstanding at January 1	33,732		$	6.86	50,070		$	6.98	71,038		$	8.00
Granted	—		—		—		—		—		—
Cancelled/expired	(1,298	)	6.53		(8,617	)	8.58		(14,889	)	8.38
Exercised	(18,235	)	6.82		(7,721	)	5.69		(6,079	)	8.21
Outstanding at December 31	14,199		6.95		33,732		6.86		50,070		6.98
Exercisable at December 31	12,164		7.06		28,676		6.95		39,987		7.14

In 2013, we deferred the annual grant of RSUs and PSs from July 1, 2013 to January 1, 2014. RSUs granted in 2013 represent off-cycle awards while PSs granted in 2013 represent overachievement shares associated with the 2010 PSs grant, which vested in 2013. Commencing in 2014, the annual award cycle will be granted entirely in PSs and on January 1, 2014, we granted 8,395 thousand PSs with a grant date fair value of $12.17 per share.

The total unrecognized compensation cost related to non-vested stock-based awards at December 31, 2013 was as follows:



Awards	Unrecognized Compensation		Remaining Weighted-Average Vesting Period (Years)
Restricted Stock Units	$	60	1.3
Performance Shares	20		1.3
Stock Options	4		0.6
Total	$	84

The aggregate intrinsic value of outstanding RSUs and PSs awards was as follows:



Awards	December 31, 2013
Restricted Stock Units	$	232
Performance Shares	98

Information related to stock options outstanding and exercisable at December 31, 2013 was as follows:



	Options
	Outstanding		Exercisable
Aggregate intrinsic value	$	74	$	62
Weighted-average remaining contractual life (years)	3.3		3.0

The total intrinsic value and actual tax benefit realized for vested and exercised stock-based awards was as follows:



	December 31, 2013						December 31, 2012						December 31, 2011
Awards	Total Intrinsic Value		Cash Received		Tax Benefit		Total Intrinsic Value		Cash Received		Tax Benefit		Total Intrinsic Value		Cash Received		Tax Benefit
Restricted Stock Units	$	91	$	—	$	30	$	117	$	—	$	33	$	56	$	—	$	22
Performance Shares	62		—		22		—		—		—		17		—		6
Stock Options	51		124		19		12		44		4		18		44		7

No Performance Shares vested in 2012 since the 2009 primary award grant that normally would have vested in 2012 was replaced with a grant of Restricted Stock Units with a market based condition and therefore were accounted and reported for as part of Restricted Stock Units.

The entire disclosure for shareholders' equity comprised of portions attributable to the parent entity and noncontrolling interest, including other comprehensive income. Includes, but is not limited to, balances of common stock, preferred stock, additional paid-in capital, other capital and retained earnings, accumulated balance for each classification of other comprehensive income and amount of comprehensive income.

Reference 1: http://www.xbrl.org/2003/role/presentationRef
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Reference 2: http://www.xbrl.org/2003/role/presentationRef
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-Name Accounting Standards Codification
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Reference 3: http://www.xbrl.org/2003/role/presentationRef
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Reference 4: http://www.xbrl.org/2003/role/presentationRef
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Reference 5: http://www.xbrl.org/2003/role/presentationRef
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Reference 6: http://www.xbrl.org/2003/role/presentationRef
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Reference 7: http://www.xbrl.org/2003/role/presentationRef
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Reference 8: http://www.xbrl.org/2003/role/presentationRef
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Reference 9: http://www.xbrl.org/2003/role/presentationRef
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Reference 11: http://www.xbrl.org/2003/role/presentationRef
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Reference 14: http://www.xbrl.org/2003/role/presentationRef
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-Number 210
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Reference 15: http://www.xbrl.org/2003/role/presentationRef
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-Name Regulation S-X (SX)
-Number 210
-Section 02
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-Article 5

Reference 16: http://www.xbrl.org/2003/role/presentationRef
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-Section E

Reference 17: http://www.xbrl.org/2003/role/presentationRef
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-Number 210
-Section 08
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Reference 18: http://www.xbrl.org/2003/role/presentationRef
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Reference 19: http://www.xbrl.org/2003/role/presentationRef
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Other Comprehensive Income [Abstract]

Other Comprehensive Income

12 Months Ended

Dec. 31, 2013

Other Comprehensive Income

Other Comprehensive Income is comprised of the following:



	Year Ended December 31,
	2013						2012						2011
	Pre-tax			Net of Tax			Pre-tax			Net of Tax			Pre-tax			Net of Tax
Translation Adjustments (Losses) Gains	$	(194	)	$	(185	)	$	104		$	113		$	(103	)	$	(105	)
Unrealized (Losses) Gains:
Changes in fair value of cash flow hedges - (losses) gains	(126		)	(89		)	(50		)	(35		)	30			22
Changes in cash flow hedges reclassed to earnings⁽¹⁾	123			86			(37		)	(28		)	(14		)	(9		)
Other gains (losses)	3			3			—			—			(1		)	(1		)
Net Unrealized (Losses) Gains	—			—			(87		)	(63		)	15			12

Defined Benefit Plans Gains (Losses):
Net actuarial/prior service gains (losses)	729			483			(852		)	(578		)	(872		)	(607		)
Prior service amortization⁽²⁾	(45		)	(29		)	(64		)	(39		)	39			24
Actuarial loss amortization⁽²⁾	260			172			190			124			50			36
Curtailment gain - recognition of prior service credit	—			—			—			—			(107		)	(66		)
Fuji Xerox changes in defined benefit plans, net⁽³⁾	23			23			(13		)	(13		)	(31		)	(31		)
Other (losses) gains⁽⁴⁾	(17		)	(17		)	(55		)	(55		)	8			8
Changes in Defined Benefit Plans Gains (Losses)	950			632			(794		)	(561		)	(913		)	(636		)

Other Comprehensive Income (Loss)	756			447			(777		)	(511		)	(1,001		)	(729		)
Less: Other comprehensive loss attributable to noncontrolling interests	(1		)	(1		)	—			—			(1		)	(1		)
Other Comprehensive Income (Loss) Attributable to Xerox	$	757		$	448		$	(777	)	$	(511	)	$	(1,000	)	$	(728	)

_____________________________


(1)	Reclassified to Cost of sales - refer to Note 13 - Financial Instruments for additional information regarding our cash flow hedges.


(2)	Reclassified to Total Net Periodic Benefit Cost - refer to Note 15 - Employee Benefit Plans for additional information.


(3)	Represents our share of Fuji Xerox's benefit plan changes.


(4)	Primarily represents currency impact on cumulative amount of benefit plan net actuarial losses and prior service credits included in AOCL.

Accumulated Other Comprehensive Loss (AOCL)

AOCL is comprised of the following:



	December 31,
	2013			2012			2011
Cumulative translation adjustments	$	(1,010	)	$	(826	)	$	(939	)
Benefit plans net actuarial losses and prior service credits⁽¹⁾	(1,732		)	(2,364		)	(1,803		)
Other unrealized (losses) gains, net	(37		)	(37		)	26
Total Accumulated Other Comprehensive Loss Attributable to Xerox	$	(2,779	)	$	(3,227	)	$	(2,716	)

_____________________________


(1)	Includes our share of Fuji Xerox.

Earnings per Share

12 Months Ended

Dec. 31, 2013

Earnings Per Share [Abstract]

Earnings per Share

The following table sets forth the computation of basic and diluted earnings per share of common stock (shares in thousands):



	Year Ended December 31,
	2013			2012			2011
Basic Earnings per Share:
Net income from continuing operations attributable to Xerox	$	1,185		$	1,184		$	1,274
Accrued dividends on preferred stock	(24		)	(24		)	(24		)
Net Income From Continuing Operations Available to Common Shareholders	$	1,161		$	1,160		$	1,250
Net (loss) income from discontinued operations attributable to Xerox	(26		)	11			21
Adjusted Net Income Available to Common Shareholders	$	1,135		$	1,171		$	1,271
Weighted-average common shares outstanding	1,225,486			1,302,053			1,388,096
Basic Earnings (Loss) per Share:
Continuing operations	$	0.95		$	0.89		$	0.90
Discontinued operations	(0.02		)	0.01			0.02
Total Basic Earnings per Share	$	0.93		$	0.90		$	0.92

Diluted Earnings per Share:
Net income from continuing operations attributable to Xerox	$	1,185		$	1,184		$	1,274
Accrued dividends on preferred stock	—			(24		)	—
Interest on convertible securities, net	1			1			1
Adjusted Net Income From Continuing Operations Available to Common Shareholders	$	1,186		$	1,161		$	1,275
Net (loss) income from discontinued operations attributable to Xerox	(26		)	11			21
Adjusted Net Income Available to Common Shareholders	$	1,160		$	1,172		$	1,296
Weighted-average common shares outstanding	1,225,486			1,302,053			1,388,096
Common shares issuable with respect to:
Stock options	5,401			4,335			9,727
Restricted stock and performance shares	13,931			20,804			16,993
Convertible preferred stock	26,966			—			26,966
Convertible securities	1,743			1,992			1,992
Adjusted Weighted Average Common Shares Outstanding	1,273,527			1,329,184			1,443,774

Diluted Earnings (Loss) per Share:
Continuing operations	$	0.93		$	0.87		$	0.88
Discontinued operations	(0.02		)	0.01			0.02
Total Diluted Earnings per Share	$	0.91		$	0.88		$	0.90

The following securities were not included in the computation of diluted earnings per share because to do so would have been anti-dilutive (shares in thousands):
Stock options	8,798			29,397			40,343
Restricted stock and performance shares	12,411			23,430			26,018
Convertible preferred stock	—			26,966			—
Total Anti-Dilutive Securities	21,209			79,793			66,361

Dividends per Common Share	$	0.23		$	0.17		$	0.17

Schedule II Valuation and Qualifying Accounts

12 Months Ended

Dec. 31, 2013

Valuation and Qualifying Accounts [Abstract]

Schedule II Valuation and Qualifying Accounts

SCHEDULE II

VALUATION AND QUALIFYING ACCOUNTS

For the three years ended December 31, 2013



(in millions)	Balance at beginning of period		Additions charged to bad debt provision ⁽¹⁾		Amounts (credited) charged to other income statement accounts ⁽¹⁾			Deductions and other, net of recoveries ⁽²⁾			Balance at end of period
2013 Allowance for Losses:
Accounts Receivable	$	108	$	39	$	(2	)	$	(33	)	$	112
Finance Receivables	170		81		5			(102		)	154
	$	278	$	120	$	3		$	(135	)	$	266

2012 Allowance for Losses:
Accounts Receivable	$	102	$	44	$	3		$	(41	)	$	108
Finance Receivables	201		75		5			(111		)	170
	$	303	$	119	$	8		$	(152	)	$	278

2011 Allowance for Losses:
Accounts Receivable	$	112	$	57	$	(1	)	$	(66	)	$	102
Finance Receivables	212		100		(2		)	(109		)	201
	$	324	$	157	$	(3	)	$	(175	)	$	303

__________


(1)	Bad debt provisions relate to estimated losses due to credit and similar collectability issues. Other charges (credits) relate to adjustments to reserves necessary to reflect events of non-payment such as customer accommodations and contract terminations.


(2)	Deductions and other, net of recoveries primarily relates to receivable write-offs, but also includes the impact of foreign currency translation adjustments and recoveries of previously written off receivables.

Subsequent Event	12 Months Ended
Subsequent Event	Dec. 31, 2013
Subsequent Events [Abstract]
Subsequent Event	Subsequent Event In January 2014, we acquired Invoco Holding GmbH (Invoco), a German company, for approximately $59 (€42) in cash. The acquisition of Invoco expands our European customer care services and provides our global customers immediate access to German-language customer care services and provides Invoco’s existing customers access to our broad business process outsourcing capabilities. We are in the process of determining the purchase price allocation for this acquisition.

Summary of Significant Accounting Policies (Policies)

12 Months Ended

Dec. 31, 2013

Summary of Significant Accounting Policies, Revenue Recognition [Abstract]

Consolidation, Policy [Policy Text Block]

Basis of Consolidation

Use of Estimates, Policy [Policy Text Block]

Use of Estimates

Revenue Recognition, Policy [Policy Text Block]

Revenue Recognition

Equipment-Related Revenues

Supplies: Supplies revenue generally is recognized upon shipment or utilization by customers in accordance with the sales contract terms.

Financing: Finance income attributable to sales-type leases, direct financing leases and installment loans is recognized on the accrual basis using the effective interest method.

Services-Related Revenue

Long-lived assets used in the fulfillment of the arrangements are capitalized and depreciated over the shorter of their useful life or the term of the contract if an asset is contract specific.

Our outsourcing services contracts may also include the sale of equipment and software. In these instances we follow the policies noted above under Equipment-Related Revenue.

Other Revenue Recognition Policies

Multiple Element Arrangements: As described above, we enter into the following revenue arrangements that may consist of multiple deliverables:


•	Bundled lease arrangements, which typically include both lease deliverables and non-lease deliverables as described above.


•	Contracts for multiple types of outsourcing services, as well as professional and value-added services. For instance, we may contract for an implementation or development project and also provide services to operate the system over a period of time; or we may contract to scan, manage and store customer documents.

In substantially all of our multiple element arrangements, we are able to separate the deliverables since we normally will meet both of the following criteria:


•	The delivered item(s) has value to the customer on a stand-alone basis; and


•	If the arrangement includes a general right of return relative to the delivered item(s), delivery or performance of the undelivered item(s) is considered probable and substantially in our control.

Lease, Policy [Policy Text Block]

Revenue Recognition, Sales of Services [Policy Text Block]

Services-Related Revenue

Long-lived assets used in the fulfillment of the arrangements are capitalized and depreciated over the shorter of their useful life or the term of the contract if an asset is contract specific.

Our outsourcing services contracts may also include the sale of equipment and software. In these instances we follow the policies noted above under Equipment-Related Revenue.

Revenue Recognition, Multiple-deliverable Arrangements, Description [Policy Text Block]

Multiple Element Arrangements: As described above, we enter into the following revenue arrangements that may consist of multiple deliverables:


•	Bundled lease arrangements, which typically include both lease deliverables and non-lease deliverables as described above.


•	Contracts for multiple types of outsourcing services, as well as professional and value-added services. For instance, we may contract for an implementation or development project and also provide services to operate the system over a period of time; or we may contract to scan, manage and store customer documents.

In substantially all of our multiple element arrangements, we are able to separate the deliverables since we normally will meet both of the following criteria:


•	The delivered item(s) has value to the customer on a stand-alone basis; and


•	If the arrangement includes a general right of return relative to the delivered item(s), delivery or performance of the undelivered item(s) is considered probable and substantially in our control.

Shipping and Handling Cost, Policy [Policy Text Block]

Shipping and Handling

Costs related to shipping and handling are recognized as incurred and included in Cost of sales in the Consolidated Statements of Income.

Research and Development Expense, Policy [Policy Text Block]

Research, Development and Engineering (RD&E)

Cash and Cash Equivalents, Policy [Policy Text Block]

Cash and Cash Equivalents

Cash and cash equivalents consist of cash on hand, including money market funds, and investments with original maturities of three months or less.

Receivables, Policy [Policy Text Block]

Receivable Sales

Accounts Receivable Sales Arrangements

Inventory, Policy [Policy Text Block]

Inventories

Property, Plant and Equipment, Policy [Policy Text Block]

Land, Buildings and Equipment and Equipment on Operating Leases

Internal Use Software, Policy [Policy Text Block]

Software - Internal Use and Product

Capitalization of Internal Costs, Policy [Policy Text Block]

Software - Internal Use and Product

Goodwill and Intangible Assets, Policy [Policy Text Block]

Goodwill and Other Intangible Assets

Refer to Note 9 - Goodwill and Intangible Assets, Net for further information.

Impairment of Long-Lived Assets

Pension and Other Postretirement Plans, Pensions, Policy [Policy Text Block]

Pension and Post-Retirement Benefit Obligations

Foreign Currency Transactions and Translations Policy [Policy Text Block]

Foreign Currency Translation and Re-measurement

Summary of Significant Accounting Policies (Tables)

12 Months Ended

Dec. 31, 2013

Significant Accounting Estimates [Abstract]

Significant Accounting Estimates

The following table summarizes certain significant costs and expenses that require management estimates for the three years ended December 31, 2013:



	Year Ended December 31,
Expense/(Income)	2013			2012			2011
Provisions for restructuring and asset impairments	$	116		$	154		$	32
Provisions for receivables	123			127			154
Provisions for litigation and regulatory matters	(34		)	(1		)	11
Provisions for obsolete and excess inventory	35			30			39
Provisions for product warranty liability	28			29			30
Depreciation and obsolescence of equipment on operating leases	283			279			294
Depreciation of buildings and equipment	431			452			405
Amortization of internal use software	147			116			91
Amortization of product software	43			19			11
Amortization of acquired intangible assets	332			328			401
Amortization of customer contract costs	122			107			49
Defined pension benefits - net periodic benefit cost⁽¹⁾	267			300			177
Retiree health benefits - net periodic benefit cost	1			11			14
Income tax expense	276			272			377

______________


(1)	2011 includes $107 pre-tax curtailment gain - refer to Note 15 - Employee Benefit Plans for additional information.

Segment Reporting (Tables)

12 Months Ended

Dec. 31, 2013

Segment Reporting [Abstract]

Operating segment revenues and profitability

Selected financial information for our Reportable segments was as follows:



	Years Ended December 31,
	Services		Document Technology		Other			Total
2013 ⁽¹⁾
Revenue	$	11,792	$	8,500	$	660		$	20,952
Finance income	67		408		8			483
Total Segment Revenue	$	11,859	$	8,908	$	668		$	21,435
Interest expense	$	19	$	140	$	247		$	406
Segment profit (loss)⁽²⁾	1,157		966		(222		)	1,901
Equity in net income of unconsolidated affiliates	34		135		—			169

2012 ⁽¹⁾
Revenue	$	11,453	$	8,951	$	736		$	21,140
Finance income	75		511		11			597
Total Segment Revenue	$	11,528	$	9,462	$	747		$	21,737
Interest expense	$	22	$	172	$	236		$	430
Segment profit (loss)⁽²⁾	1,173		1,065		(256		)	1,982
Equity in net income of unconsolidated affiliates	30		122		—			152

2011 ⁽¹⁾
Revenue	$	10,754	$	9,722	$	792		$	21,268
Finance income	83		537		12			632
Total Segment Revenue	$	10,837	$	10,259	$	804		$	21,900
Interest expense	$	25	$	202	$	251		$	478
Segment profit (loss)⁽²⁾	1,207		1,140		(285		)	2,062
Equity in net income of unconsolidated affiliates	31		118		—			149

____________________________


(1)	Asset information on a segment basis is not disclosed as this information is not separately identified and internally reported to our Chief Operating Decision Maker (CODM).


(2)	Depreciation and amortization expense, which is recorded in Cost of Sales, Cost of Services, RD&E and SAG are included in segment profit above. This information is neither identified nor internally reported to our CODM.

Reconciliation to pre-tax income (loss)

The following is a reconciliation of segment profit to pre-tax income:



	Years Ended December 31,
Segment Profit Reconciliation to Pre-tax Income	2013			2012			2011
Total Segment Profit	$	1,901		$	1,982		$	2,062
Reconciling items:
Amortization of intangible assets	(332		)	(328		)	(398		)
Equity in net income of unconsolidated affiliates	(169		)	(152		)	(149		)
Restructuring and asset impairment charges	(116		)	(154		)	(32		)
Restructuring charges of Fuji Xerox	(9		)	(16		)	(19		)
Litigation matters (Q1 2013 only)	37			—			—
Loss on early extinguishment of liability and debt	—			—			(33		)
Curtailment gain	—			—			107
Other	—			—			(3		)
Pre-tax Income	$	1,312		$	1,332		$	1,535

Revenue and long-lived assets by geography

Geographic area data is based upon the location of the subsidiary reporting the revenue or long-lived assets and is as follows for the three years ended December 31:



	Revenues						Long-Lived Assets ⁽¹⁾
	2013		2012		2011		2013		2012		2011
United States	$	14,534	$	14,500	$	14,253	$	1,870	$	1,966	$	1,894
Europe	4,574		4,733		5,148		761		784		776
Other areas	2,327		2,504		2,499		243		262		276
Total Revenues and Long-Lived Assets	$	21,435	$	21,737	$	21,900	$	2,874	$	3,012	$	2,946

________________


(1)	Long-lived assets are comprised of (i) land, buildings and equipment, net, (ii) equipment on operating leases, net, (iii) internal use software, net and (iv) product software, net.

Acquisitions and Divestitures (Tables)

12 Months Ended

Dec. 31, 2013

Business Combinations [Abstract]

Schedule of Business Acquisitions, by Acquisition

The following table summarizes the purchase price allocations for our 2013 acquisitions as of the acquisition dates:



	Weighted-Average Life (Years)	Total 2013 Acquisitions
Accounts/finance receivables		$	10
Intangible assets:
Customer relationships	10	19
Existing technology	14	17
Trademarks	19	11
Non-compete agreements	4	3
Software	5	7
Goodwill		121
Other assets		16
Total Assets Acquired		204
Liabilities assumed		(49		)
Total Purchase Price		$	155

Schedule of Disposal Groups, Including Discontinued Operations, Income Statement, Balance Sheet and Additional Disclosures

The components of Discontinued Operations for the periods presented are as follows:



	Year Ended December 31,
(in millions)	2013			2012			2011
Revenues*	$	403		$	653		$	726

Income from operations	$	3		$	16		$	30
Loss on disposal	(25		)	—			—
Net (Loss) Income Before Income Taxes	$	(22	)	$	16		$	30
Income tax expense	(4		)	(5		)	(9		)
(Loss) Income From Discontinued Operations, Net of Tax	$	(26	)	$	11		$	21

Tabular disclosure of disposal groups, which may include the gain (loss) recognized in the income statement and the income statement caption that includes that gain (loss), amounts of revenues and pretax profit or loss reported in discontinued operations, the classification and carrying value of the assets and liabilities comprising the disposal group, and the segment in which the disposal group was reported. Also may include the amount of adjustments to amounts previously reported in discontinued operations such as resolution of contingencies arising from the disposal transaction or the operations of the component prior to disposal.

Accounts Receivables, Net (Tables)

12 Months Ended

Dec. 31, 2013

Accounts Receivables, Net

Accounts Receivable, Net

Accounts receivable, net were as follows:



	December 31,
	2013			2012
Amounts billed or billable	$	2,651		$	2,639
Unbilled amounts	390			335
Allowance for doubtful accounts	(112		)	(108		)
Accounts Receivable, Net	$	2,929		$	2,866

Accounts Receivable Sales Arrangements

Of the accounts receivables sold and derecognized from our balance sheet, $723 and $766 remained uncollected as of December 31, 2013 and 2012, respectively. Accounts receivable sales were as follows:



	Year Ended December 31,
	2013			2012			2011
Accounts receivable sales	$	3,401		$	3,699		$	3,218
Deferred proceeds	486			639			386
Loss on sale of accounts receivables	17			21			20
Estimated (decrease) increase to operating cash flows⁽¹⁾	(55		)	(78		)	133

_______________


(1)	Represents the difference between current and prior year fourth quarter receivable sales adjusted for the effects of: (i) the deferred proceeds, (ii) collections prior to the end of the year and (iii) currency.

Finance Receivables, Net



	December 31,
	2013			2012
Gross receivables	$	5,349		$	6,290
Unearned income	(666		)	(809		)
Subtotal	4,683			5,481
Residual values	1			2
Allowance for doubtful accounts	(154		)	(170		)
Finance Receivables, Net	4,530			5,313
Less: Billed portion of finance receivables, net	113			152
Less: Current portion of finance receivables not billed, net	1,500			1,836
Finance Receivables Due After One Year, Net	$	2,917		$	3,325

Contractual maturities of our gross finance receivables as of December 31, 2013 were as follows (including those already billed of $124):



2014		2015		2016		2017		2018		Thereafter		Total
$	2,010	$	1,504	$	1,023	$	572	$	221	$	19	$	5,349

Transfer and Sale of Finance Receivables



	Year Ended December 31,
	2013		2012		2011
Net carrying value (NCV) sold	$	419	$	682	$	—
Allowance included in NCV	12		18		—
Cash proceeds received	387		630		—
Beneficial interests received	60		101		—
Pre-tax gain on sales	25		44		—
Net fees and expenses	3		5		—

The net impact from the sales of finance receivables on operating cash flows is summarized below:



	Year Ended December 31,
	2013			2012			2011
Net cash received for sales of finance receivables⁽¹⁾	$	631		$	625		$	—
Impact from prior sales of finance receivables⁽²⁾	(392		)	(45		)	—
Collections on beneficial interest	58			—			—
Estimated Increase to Operating Cash Flows	$	297		$	580		$	—

_________________


(1)	Net of beneficial interest, fees and expenses.


(2)	Represents cash that would have been collected if we had not sold finance receivables.

Finance Receivables - Allowance for Credit Losses and Credit Quality

The following table is a rollforward of the allowance for doubtful finance receivables as well as the related investment in finance receivables:



Allowance for Credit Losses:	United States			Canada			Europe			Other⁽³⁾			Total
Balance at December 31, 2011	$	75		$	33		$	91		$	2		$	201
Provision	11			9			52			3			75
Charge-offs	(21		)	(15		)	(59		)	(2		)	(97		)
Recoveries and other⁽¹⁾	3			4			1			1			9
Sale of finance receivables	(18		)	—			—			—			(18		)
Balance at December 31, 2012	50			31			85			4			170
Provision	13			11			53			4			81
Charge-offs	(8		)	(16		)	(60		)	(2		)	(86		)
Recoveries and other⁽¹⁾	2			1			3			—			6
Sale of finance receivables	(12		)	(5		)	—			—			(17		)
Balance at December 31, 2013	$	45		$	22		$	81		$	6		$	154
Finance Receivables Collectively Evaluated for Impairment:
December 31, 2012⁽²⁾	$	2,012		$	801		$	2,474		$	194		$	5,481
December 31, 2013⁽²⁾	$	1,666		$	421		$	2,292		$	304		$	4,683

______________


(1)	Includes the impacts of foreign currency translation and adjustments to reserves necessary to reflect events of non-payment such as customer accommodations and contract terminations.


(2)	Total Finance receivables exclude residual values of $1 and $2 and the allowance for credit losses of $154 and $170 at December 31, 2013 and 2012, respectively.


(3)	Includes developing market countries and smaller units.

We evaluate our customers based on the following credit quality indicators:

•


•	Non-investment grade: This rating includes accounts with average credit risk that are more susceptible to loss in the event of adverse business or economic conditions. This rating generally equates to a BB S&P rating. Although we experience higher loss rates associated with this customer class, we believe the risk is somewhat mitigated by

•



	December 31, 2013								December 31, 2012
	Investment Grade		Non-investment Grade		Sub-standard		Total Finance Receivables		Investment Grade		Non-investment Grade		Sub-standard		Total Finance Receivables
Finance and other services	$	189	$	102	$	34	$	325	$	252	$	147	$	59	$	458
Government and education	656		12		3		671		750		15		4		769
Graphic arts	142		59		108		309		92		90		137		319
Industrial	92		28		15		135		115		31		17		163
Healthcare	74		25		16		115		109		37		14		160
Other	55		27		29		111		70		39		34		143
Total United States	1,208		253		205		1,666		1,388		359		265		2,012
Finance and other services	57		32		19		108		151		116		40		307
Government and education	96		9		1		106		117		10		2		129
Graphic arts	34		28		23		85		37		34		30		101
Industrial	34		22		23		79		66		40		29		135
Other	29		9		5		43		75		43		11		129
Total Canada	250		100		71		421		446		243		112		801
France	282		314		122		718		274		294		134		702
U.K./Ireland	199		171		42		412		215		155		50		420
Central⁽¹⁾	287		394		43		724		315		445		56		816
Southern⁽²⁾	102		187		58		347		139		230		73		442
Nordic⁽³⁾	46		42		3		91		49		36		9		94
Total Europe	916		1,108		268		2,292		992		1,160		322		2,474
Other	226		69		9		304		148		39		7		194
Total	$	2,600	$	1,530	$	553	$	4,683	$	2,974	$	1,801	$	706	$	5,481

_____________


(1)	Switzerland, Germany, Austria, Belgium and Holland.


(2)	Italy, Greece, Spain and Portugal.


(3)	Sweden, Norway, Denmark and Finland.



	December 31, 2013
	Current		31-90 Days Past Due		>90 Days Past Due		Total Billed		Unbilled		Total Finance Receivables		>90 Days and Accruing
Finance and other services	$	7	$	2	$	1	$	10	$	315	$	325	$	12
Government and education	17		4		3		24		647		671		34
Graphic arts	12		1		—		13		296		309		5
Industrial	3		1		1		5		130		135		6
Healthcare	3		1		—		4		111		115		5
Other	3		1		—		4		107		111		3
Total United States	45		10		5		60		1,606		1,666		65
Canada	4		3		3		10		411		421		19
France	—		—		—		—		718		718		40
U.K./Ireland	1		1		—		2		410		412		2
Central⁽¹⁾	3		2		3		8		716		724		23
Southern⁽²⁾	21		5		7		33		314		347		45
Nordic⁽³⁾	2		—		—		2		89		91		—
Total Europe	27		8		10		45		2,247		2,292		110
Other	8		1		—		9		295		304		—
Total	$	84	$	22	$	18	$	124	$	4,559	$	4,683	$	194



	December 31, 2012
	Current		31-90 Days Past Due		>90 Days Past Due		Total Billed		Unbilled		Total Finance Receivables		>90 Days and Accruing
Finance and other services	$	12	$	3	$	2	$	17	$	441	$	458	$	18
Government and education	21		5		3		29		740		769		42
Graphic arts	16		1		1		18		301		319		12
Industrial	5		2		1		8		155		163		6
Healthcare	6		2		1		9		151		160		9
Other	5		1		1		7		136		143		6
Total United States	65		14		9		88		1,924		2,012		93
Canada	2		3		2		7		794		801		30
France	—		5		1		6		696		702		22
U.K./Ireland	2		—		2		4		416		420		2
Central⁽¹⁾	3		2		4		9		807		816		30
Southern⁽²⁾	20		8		14		42		400		442		72
Nordic⁽³⁾	1		—		—		1		93		94		—
Total Europe	26		15		21		62		2,412		2,474		126
Other	2		1		—		3		191		194		—
Total	$	95	$	33	$	32	$	160	$	5,321	$	5,481	$	249

________________


(1)	Switzerland, Germany, Austria, Belgium and Holland.


(2)	Italy, Greece, Spain and Portugal.


(3)	Sweden, Norway, Denmark and Finland.

Schedule of Accounts, Notes, Loans and Financing Receivable

Accounts receivable, net were as follows:



	December 31,
	2013			2012
Amounts billed or billable	$	2,651		$	2,639
Unbilled amounts	390			335
Allowance for doubtful accounts	(112		)	(108		)
Accounts Receivable, Net	$	2,929		$	2,866

Schedule Of Accounts Receivable Sales

Accounts receivable sales were as follows:



	Year Ended December 31,
	2013			2012			2011
Accounts receivable sales	$	3,401		$	3,699		$	3,218
Deferred proceeds	486			639			386
Loss on sale of accounts receivables	17			21			20
Estimated (decrease) increase to operating cash flows⁽¹⁾	(55		)	(78		)	133

_______________


(1)	Represents the difference between current and prior year fourth quarter receivable sales adjusted for the effects of: (i) the deferred proceeds, (ii) collections prior to the end of the year and (iii) currency.

Finance Receivables, Net (Tables)

12 Months Ended

Dec. 31, 2013

Schedule of Financing Receivables, Minimum Payments

Finance Receivables

Finance receivables, net were as follows:



	December 31,
	2013			2012
Gross receivables	$	5,349		$	6,290
Unearned income	(666		)	(809		)
Subtotal	4,683			5,481
Residual values	1			2
Allowance for doubtful accounts	(154		)	(170		)
Finance Receivables, Net	4,530			5,313
Less: Billed portion of finance receivables, net	113			152
Less: Current portion of finance receivables not billed, net	1,500			1,836
Finance Receivables Due After One Year, Net	$	2,917		$	3,325

Contractual maturities of our gross finance receivables as of December 31, 2013 were as follows (including those already billed of $124):



2014		2015		2016		2017		2018		Thereafter		Total
$	2,010	$	1,504	$	1,023	$	572	$	221	$	19	$	5,349

Finance Receivables Sales Activity

The following is a summary of our U.S. activity:



	Year Ended December 31,
	2013		2012		2011
Net carrying value (NCV) sold	$	419	$	682	$	—
Allowance included in NCV	12		18		—
Cash proceeds received	387		630		—
Beneficial interests received	60		101		—
Pre-tax gain on sales	25		44		—
Net fees and expenses	3		5		—

Impact to Cash Flows from Sales of Finance Receivables

The net impact from the sales of finance receivables on operating cash flows is summarized below:



	Year Ended December 31,
	2013			2012			2011
Net cash received for sales of finance receivables⁽¹⁾	$	631		$	625		$	—
Impact from prior sales of finance receivables⁽²⁾	(392		)	(45		)	—
Collections on beneficial interest	58			—			—
Estimated Increase to Operating Cash Flows	$	297		$	580		$	—

_________________


(1)	Net of beneficial interest, fees and expenses.


(2)	Represents cash that would have been collected if we had not sold finance receivables.

Allowance for Credit Losses Rollforward, and the Investment in Finance Receivables

The following table is a rollforward of the allowance for doubtful finance receivables as well as the related investment in finance receivables:



Allowance for Credit Losses:	United States			Canada			Europe			Other⁽³⁾			Total
Balance at December 31, 2011	$	75		$	33		$	91		$	2		$	201
Provision	11			9			52			3			75
Charge-offs	(21		)	(15		)	(59		)	(2		)	(97		)
Recoveries and other⁽¹⁾	3			4			1			1			9
Sale of finance receivables	(18		)	—			—			—			(18		)
Balance at December 31, 2012	50			31			85			4			170
Provision	13			11			53			4			81
Charge-offs	(8		)	(16		)	(60		)	(2		)	(86		)
Recoveries and other⁽¹⁾	2			1			3			—			6
Sale of finance receivables	(12		)	(5		)	—			—			(17		)
Balance at December 31, 2013	$	45		$	22		$	81		$	6		$	154
Finance Receivables Collectively Evaluated for Impairment:
December 31, 2012⁽²⁾	$	2,012		$	801		$	2,474		$	194		$	5,481
December 31, 2013⁽²⁾	$	1,666		$	421		$	2,292		$	304		$	4,683

______________


(1)	Includes the impacts of foreign currency translation and adjustments to reserves necessary to reflect events of non-payment such as customer accommodations and contract terminations.


(2)	Total Finance receivables exclude residual values of $1 and $2 and the allowance for credit losses of $154 and $170 at December 31, 2013 and 2012, respectively.


(3)	Includes developing market countries and smaller units.

Credit Quality Indicators for Finance Receivables

Details about our finance receivables portfolio based on industry and credit quality indicators are as follows:



	December 31, 2013								December 31, 2012
	Investment Grade		Non-investment Grade		Sub-standard		Total Finance Receivables		Investment Grade		Non-investment Grade		Sub-standard		Total Finance Receivables
Finance and other services	$	189	$	102	$	34	$	325	$	252	$	147	$	59	$	458
Government and education	656		12		3		671		750		15		4		769
Graphic arts	142		59		108		309		92		90		137		319
Industrial	92		28		15		135		115		31		17		163
Healthcare	74		25		16		115		109		37		14		160
Other	55		27		29		111		70		39		34		143
Total United States	1,208		253		205		1,666		1,388		359		265		2,012
Finance and other services	57		32		19		108		151		116		40		307
Government and education	96		9		1		106		117		10		2		129
Graphic arts	34		28		23		85		37		34		30		101
Industrial	34		22		23		79		66		40		29		135
Other	29		9		5		43		75		43		11		129
Total Canada	250		100		71		421		446		243		112		801
France	282		314		122		718		274		294		134		702
U.K./Ireland	199		171		42		412		215		155		50		420
Central⁽¹⁾	287		394		43		724		315		445		56		816
Southern⁽²⁾	102		187		58		347		139		230		73		442
Nordic⁽³⁾	46		42		3		91		49		36		9		94
Total Europe	916		1,108		268		2,292		992		1,160		322		2,474
Other	226		69		9		304		148		39		7		194
Total	$	2,600	$	1,530	$	553	$	4,683	$	2,974	$	1,801	$	706	$	5,481

_____________


(1)	Switzerland, Germany, Austria, Belgium and Holland.


(2)	Italy, Greece, Spain and Portugal.


(3)	Sweden, Norway, Denmark and Finland.

Aging of Billed Finance Receivables

The aging of our billed finance receivables is as follows:



	December 31, 2013
	Current		31-90 Days Past Due		>90 Days Past Due		Total Billed		Unbilled		Total Finance Receivables		>90 Days and Accruing
Finance and other services	$	7	$	2	$	1	$	10	$	315	$	325	$	12
Government and education	17		4		3		24		647		671		34
Graphic arts	12		1		—		13		296		309		5
Industrial	3		1		1		5		130		135		6
Healthcare	3		1		—		4		111		115		5
Other	3		1		—		4		107		111		3
Total United States	45		10		5		60		1,606		1,666		65
Canada	4		3		3		10		411		421		19
France	—		—		—		—		718		718		40
U.K./Ireland	1		1		—		2		410		412		2
Central⁽¹⁾	3		2		3		8		716		724		23
Southern⁽²⁾	21		5		7		33		314		347		45
Nordic⁽³⁾	2		—		—		2		89		91		—
Total Europe	27		8		10		45		2,247		2,292		110
Other	8		1		—		9		295		304		—
Total	$	84	$	22	$	18	$	124	$	4,559	$	4,683	$	194



	December 31, 2012
	Current		31-90 Days Past Due		>90 Days Past Due		Total Billed		Unbilled		Total Finance Receivables		>90 Days and Accruing
Finance and other services	$	12	$	3	$	2	$	17	$	441	$	458	$	18
Government and education	21		5		3		29		740		769		42
Graphic arts	16		1		1		18		301		319		12
Industrial	5		2		1		8		155		163		6
Healthcare	6		2		1		9		151		160		9
Other	5		1		1		7		136		143		6
Total United States	65		14		9		88		1,924		2,012		93
Canada	2		3		2		7		794		801		30
France	—		5		1		6		696		702		22
U.K./Ireland	2		—		2		4		416		420		2
Central⁽¹⁾	3		2		4		9		807		816		30
Southern⁽²⁾	20		8		14		42		400		442		72
Nordic⁽³⁾	1		—		—		1		93		94		—
Total Europe	26		15		21		62		2,412		2,474		126
Other	2		1		—		3		191		194		—
Total	$	95	$	33	$	32	$	160	$	5,321	$	5,481	$	249

________________


(1)	Switzerland, Germany, Austria, Belgium and Holland.


(2)	Italy, Greece, Spain and Portugal.


(3)	Sweden, Norway, Denmark and Finland.

Inventories and Equipment on Operating Leases, Net (Tables)

12 Months Ended

Dec. 31, 2013

Inventories and Equipment on Operating Leases, Net [Abstract]

Schedule of Inventories by major category

The following is a summary of Inventories by major category:



	December 31,
	2013		2012
Finished goods	$	837	$	844
Work-in-process	60		61
Raw materials	101		106
Total Inventories	$	998	$	1,011

Schedule of Property Subject to or Available for Operating Lease

Equipment on operating leases and the related accumulated depreciation were as follows:



	December 31,
	2013			2012
Equipment on operating leases	$	1,575		$	1,533
Accumulated depreciation	(1,016		)	(998		)
Equipment on Operating Leases, Net	$	559		$	535

Schedule of Future Rental Revenues on Operating Leases

Scheduled minimum future rental revenues on operating leases with original terms of one year or longer are:



2014		2015		2016		2017		2018		Thereafter
$	331	$	275	$	181	$	95	$	41	$	14

Land, Buildings, Equipment and Software, Net (Tables)

12 Months Ended

Dec. 31, 2013

Land, Buildings, Equipment and Software, Net [Abstract]

Land, buildings and equipment, net

Land, buildings and equipment, net were as follows:



		December 31,
	Estimated Useful Lives (Years)	2013			2012
Land		$	50		$	61
Buildings and building equipment	25 to 50	1,086			1,135
Leasehold improvements	Varies	483			506
Plant machinery	5 to 12	1,493			1,571
Office furniture and equipment	3 to 15	1,826			1,681
Other	4 to 20	83			83
Construction in progress		66			74
Subtotal		5,087			5,111
Accumulated depreciation		(3,621		)	(3,555		)
Land, Buildings and Equipment, Net		$	1,466		$	1,556

Land, Buildings and Equipment Depreciation Expense

Depreciation expense and operating lease rent expense were as follows:



	Year Ended December 31,
	2013		2012		2011
Depreciation expense	$	431	$	452	$	405
Operating lease rent expense⁽¹⁾	754		646		681

_____________________________


(1)	We lease certain land, buildings and equipment, substantially all of which are accounted for as operating leases. Capital leased assets were approximately $150 and $80 at December 31, 2013 and 2012, respectively.

Schedule of Future Minimum Operating Lease Non-cancelable Payments

Future minimum operating lease commitments that have initial or remaining non-cancelable lease terms in excess of one year at December 31, 2013 were as follows:



2014		2015		2016		2017		2018		Thereafter
$	579	$	467	$	304	$	122	$	72	$	92

Additions to Internal Use and Product Software



	Year Ended December 31,
Additions to:	2013		2012		2011
Internal use software	$	81	$	125	$	163
Product software	37		107		108

Capitalized Costs, Internal Use and Product Software



	December 31,
Capitalized costs, net:	2013		2012
Internal use software	$	506	$	577
Product software	343		344

Investment in Affiliates, at Equity (Tables)

12 Months Ended

Dec. 31, 2013

Schedule of Equity Method Investments [Line Items]

Investments in and Advances to Affiliates

Investments in corporate joint ventures and other companies in which we generally have a 20% to 50% ownership interest were as follows:



	December 31,
	2013		2012
Fuji Xerox	$	1,224	$	1,317
All other equity investments	61		64
Investments in Affiliates, at Equity	$	1,285	$	1,381

Equity Net Income in Unconsolidated Affiliates

Our equity in net income of our unconsolidated affiliates was as follows:



	Year Ended December 31,
	2013		2012		2011
Fuji Xerox	$	156	$	139	$	137
Other investments	13		13		12
Total Equity in Net Income of Unconsolidated Affiliates	$	169	$	152	$	149

Exchange rates for Equity Investments in Affiliates

Yen/U.S. Dollar exchange rates used to translate are as follows:



Financial Statement	Exchange Basis	2013	2012	2011
Summary of Operations	Weighted average rate	97.52	79.89	79.61
Balance Sheet	Year-end rate	105.15	86.01	77.62

Other Transactions with Equity Affiliates

Transactions with Fuji Xerox were as follows:



	Year Ended December 31,
	2013		2012		2011
Dividends received from Fuji Xerox	$	60	$	52	$	58
Royalty revenue earned	118		132		128
Inventory purchases from Fuji Xerox	1,903		2,069		2,180
Inventory sales to Fuji Xerox	145		147		151
R&D payments received from Fuji Xerox	2		2		2
R&D payments paid to Fuji Xerox	21		15		21

Fuji Xerox [Member]

Schedule of Equity Method Investments [Line Items]

Schedule of Equity Method Investments

Summarized financial information for Fuji Xerox is as follows:



	Year Ended December 31,
	2013		2012		2011
Summary of Operations
Revenues	$	11,415	$	12,633	$	12,367
Costs and expenses	10,479		11,783		11,464
Income before income taxes	936		850		903
Income tax expense	276		279		312
Net Income	660		571		591
Less: Net income - noncontrolling interests	5		6		5
Net Income - Fuji Xerox	$	655	$	565	$	586
Balance Sheet
Assets:
Current assets	$	4,955	$	5,154	$	5,056
Long-term assets	5,160		6,158		6,064
Total Assets	$	10,115	$	11,312	$	11,120
Liabilities and Equity:
Current liabilities	$	3,114	$	3,465	$	3,772
Long-term debt	978		1,185		817
Other long-term liabilities	680		917		700
Noncontrolling interests	28		27		25
Fuji Xerox shareholders' equity	5,315		5,718		5,806
Total Liabilities and Equity	$	10,115	$	11,312	$	11,120

Goodwill and Intangible Assets, Net (Tables)

12 Months Ended

Dec. 31, 2013

Goodwill and Intangible Assets Disclosure [Abstract]

Schedule of Goodwill

The following table presents the changes in the carrying amount of goodwill, by reportable segment:



	Services			Document Technology			Total
Balance at December 31, 2010	$	6,522		$	2,127		$	8,649
Foreign currency translation	(28		)	(6		)	(34		)
Acquisitions:
Unamic/HCN	43			—			43
Breakaway	33			—			33
ESM	28			—			28
Concept Group	—			26			26
MBM	—			20			20
Other	21			17			38
Balance at December 31, 2011	$	6,619		$	2,184		$	8,803
Foreign currency translation	41			34			75
Acquisitions:
WDS	69			—			69
R.K. Dixon	—			30			30
Other	51			34			85
Balance at December 31, 2012	$	6,780		$	2,282		$	9,062
Foreign currency translation	6			16			22
Acquisitions:
Zeno	—			44			44
Impika	—			43			43
Other	29			5			34
Balance at December 31, 2013	$	6,815		$	2,390		$	9,205

Schedule of Finite-Lived Intangible Assets by Major Class

Intangible assets were comprised of the following:



		December 31, 2013						December 31, 2012
	Weighted Average Amortization	Gross Carrying Amount		Accumulated Amortization		Net Amount		Gross Carrying Amount		Accumulated Amortization		Net Amount
Customer relationships	12 years	$	3,580	$	1,359	$	2,221	$	3,562	$	1,052	$	2,510
Distribution network	25 years	123		69		54		123		64		59
Trademarks⁽¹⁾	20 years	269		72		197		257		59		198
Technology, patents and non-compete⁽¹⁾	9 years	41		10		31		23		7		16
Total Intangible Assets		$	4,013	$	1,510	$	2,503	$	3,965	$	1,182	$	2,783

_______________


(1)	Includes $10 and $5 of indefinite-lived assets within trademarks and technology, respectively, related to the 2010 acquisition of ACS.

Restructuring and Asset Impairment Charges (Tables)

12 Months Ended

Dec. 31, 2013

Restructuring and Related Activities [Abstract]

Restructuring Program Activity

A summary of our restructuring program activity during the three years ended December 31, 2013 is as follows:



	Severance and Related Costs			Lease Cancellation and Other Costs			Asset Impairments⁽¹⁾			Total
Balance at December 31, 2010	$	298		$	25		$	—		$	323
Restructuring provision	97			1			5			103
Reversals of prior accruals	(65		)	(6		)	—			(71		)
Net current period charges - continuing operations⁽²⁾	32			(5		)	5			32
Discontinued operations⁽³⁾	1			—			—			1
Total Net Current Period Charges	33			(5		)	5			33
Charges against reserve and currency	(215		)	(13		)	(5		)	(233		)
Balance at December 31, 2011	116			7			—			123
Restructuring provision	161			5			2			168
Reversals of prior accruals	(13		)	—			(1		)	(14		)
Net current period charges - continuing operations⁽²⁾	148			5			1			154
Discontinued operations⁽³⁾	(1		)	—			—			(1		)
Total Net Current Period Charges	147			5			1			153
Charges against reserve and currency	(140		)	(5		)	(1		)	(146		)
Balance at December 31, 2012	123			7			—			130
Restructuring provision	142			2			1			145
Reversals of prior accruals	(29		)	—			—			(29		)
Net current period charges - continuing operations⁽²⁾	113			2			1			116
Discontinued operations⁽³⁾	6			—			—			6
Total Net Current Period Charges	119			2			1			122
Charges against reserve and currency	(133		)	(2		)	(1		)	(136		)
Balance at December 31, 2013	$	109		$	7		$	—		$	116

________________


(1)	Charges associated with asset impairments represent the write-down of the related assets to their new cost basis and are recorded concurrently with the recognition of the provision.


(2)	Represents amount recognized within the Consolidated Statements of Income for the years shown.


(3)	Refer to Note 3 - Acquisitions and Divestitures for additional information regarding discontinued operations.

Reconciliation to the Condensed Consolidated Statements of Cash Flows

The following table summarizes the reconciliation to the Consolidated Statements of Cash Flows:



	Year Ended December 31,
	2013			2012			2011
Charges against reserve	$	(136	)	$	(146	)	$	(233	)
Asset impairment	1			1			5
Effects of foreign currency and other non-cash items	(1		)	1			10
Restructuring Cash Payments	$	(136	)	$	(144	)	$	(218	)

Total Costs Incurred with Restructuring Programs, by Segment

The following table summarizes the total amount of costs incurred in connection with these restructuring programs by segment:



	Year Ended December 31,
	2013		2012		2011
Services	$	39	$	71	$	12
Document Technology	77		83		23
Other	—		—		(3		)
Total Net Restructuring Charges	$	116	$	154	$	32

Supplementary Financial Information (Tables)

12 Months Ended

Dec. 31, 2013

Note 10 - Supplemental Financial Information [Abstract]

Supplemental Financial Information

Supplementary Financial Information

The components of other current and long-term assets and liabilities were as follows:



	December 31,
	2013		2012
Other Current Assets
Deferred taxes and income taxes receivable	$	253	$	296
Royalties, license fees and software maintenance	185		165
Restricted cash	147		151
Prepaid expenses	143		143
Derivative instruments	6		11
Deferred purchase price from sales of accounts receivables	121		116
Beneficial interests - sales of finance receivables	64		35
Advances and deposits	32		29
Other	256		216
Total Other Current Assets	$	1,207	$	1,162
Other Current Liabilities
Deferred taxes and income taxes payable	$	87	$	105
Other taxes payable	180		170
Interest payable	80		83
Restructuring reserves	108		122
Derivative instruments	70		82
Product warranties	13		13
Dividends payable	84		69
Distributor and reseller rebates/commissions	125		117
Servicer liabilities	140		146
Other	826		869
Total Other Current Liabilities	$	1,713	$	1,776
Other Long-term Assets
Prepaid pension costs	$	55	$	35
Net investment in discontinued operations	173		190
Internal use software, net	506		577
Product software, net	343		344
Restricted cash	170		214
Debt issuance costs, net	31		37
Customer contract costs, net	399		356
Beneficial interests - sales of finance receivables	86		68
Deferred compensation plan investments	116		100
Other	343		416
Total Other Long-term Assets	$	2,222	$	2,337
Other Long-term Liabilities
Deferred and other tax liabilities	$	286	$	262
Environmental reserves	12		14
Unearned income	168		134
Restructuring reserves	8		8
Other	283		360
Total Other Long-term Liabilities	$	757	$	778

Schedule of Restricted Cash and Cash Equivalents

Restricted cash amounts were as follows:



	December 31,
	2013		2012
Tax and labor litigation deposits in Brazil	$	167	$	211
Escrow and cash collections related to receivable sales	140		146
Other restricted cash	10		8
Total Restricted Cash and Investments	$	317	$	365

Debt (Tables)

12 Months Ended

Dec. 31, 2013

Debt Disclosure [Abstract]

Schedule of Short-term Debt

Short-term borrowings were as follows:



	December 31,
	2013		2012
Commercial paper	$	—	$	—
Notes Payable	5		—
Current maturities of long-term debt	1,112		1,042
Total Short-term Debt	$	1,117	$	1,042

Schedule of Long-term Debt Instruments

Long-term debt was as follows:



	December 31,
	Weighted Average Interest Rates at December 31, 2013⁽²⁾		2013			2012
Xerox Corporation
Senior Notes due 2013	—	%	$	—		$	400
Floating Rate Notes due 2013	—	%	—			600
Convertible Notes due 2014	9.00	%	9			19
Senior Notes due 2014	8.25	%	750			750
Floating Rate Notes due 2014	1.06	%	300			300
Senior Notes due 2015	4.29	%	1,000			1,000
Notes due 2016	7.20	%	250			250
Senior Notes due 2016	6.48	%	700			700
Senior Notes due 2017	6.83	%	500			500
Senior Notes due 2017	2.98	%	500			500
Notes due 2018	0.57	%	1			1
Senior Notes due 2018	6.37	%	1,000			1,000
Senior Notes due 2019	2.77	%	500			—
Senior Notes due 2019	5.66	%	650			650
Senior Notes due 2021	5.39	%	1,062			1,062
Senior Notes due 2039	6.78	%	350			350
Subtotal - Xerox Corporation			$	7,572		$	8,082
Subsidiary Companies
Senior Notes due 2015	4.25	%	250			250
Borrowings secured by other assets	3.47	%	146			77
Other	0.35	%	6			1
Subtotal-Subsidiary Companies			$	402		$	328
Principal Debt Balance			7,974			8,410
Unamortized discount			(58		)	(63		)
Fair value adjustments⁽¹⁾			100			142
Less: current maturities			(1,112		)	(1,042		)
Total Long-term Debt			$	6,904		$	7,447

_______________


(1)	Fair value adjustments - during the period from 2004 to 2011, we early terminated several interest rate swaps that were designated as fair value hedges of certain debt instruments. The associated net fair value adjustments to debt are being amortized to interest expense over the remaining term of the related notes.


(2)	Represents weighted average effective interest rate which includes the effect of discounts and premiums on issued debt.

Schedule of Maturities of Long-term Debt

Scheduled principal payments due on our long-term debt for the next five years and thereafter are as follows:



2014⁽¹⁾⁽²⁾		2015		2016		2017		2018		Thereafter		Total
$	1,107	$	1,283	$	975	$	1,018	$	1,011	$	2,580	$	7,974

_________________


(1)	Quarterly long-term debt maturities for 2014 are $24, $1,063, $11 and $9 for the first, second, third and fourth quarters, respectively.


(2)	Excludes fair value adjustment of $5.

Schedule Of Interest Expense And Interest Income

Interest expense and interest income was as follows:



	Year Ended December 31,
	2013		2012		2011
Interest expense⁽¹⁾	$	406	$	430	$	478
Interest income⁽²⁾	494		610		653

_____________


(1)	Includes Equipment financing interest expense, as well as non-financing interest expense included in Other expenses, net in the Consolidated Statements of Income.


(2)	Includes Finance income, as well as other interest income that is included in Other expenses, net in the Consolidated Statements of Income.

Schedule of Net Payments/Proceeds on Other Debt

Net proceeds (payments) on debt as shown on the Consolidated Statements of Cash Flows was as follows:



	Year Ended December 31,
	2013			2012			2011
Net proceeds (payments) on short-term debt	$	5		$	(108	)	$	(200	)
Proceeds from issuance of long-term debt	617			1,116			1,000
Payments on long-term debt	(1,056		)	(1,116		)	(751		)
Net (Payments) Proceeds on Debt	$	(434	)	$	(108	)	$	49

Tabular disclosure of long-debt instruments or arrangements, including identification, terms, features, collateral requirements and other information necessary to a fair presentation. These are debt arrangements that originally required repayment more than twelve months after issuance or greater than the normal operating cycle of the entity, if longer.

Reference 1: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 210
-SubTopic 10
-Section S99
-Paragraph 1
-Subparagraph (SX 210.5-02.22)
-URI http://asc.fasb.org/extlink&oid=6877327&loc=d3e13212-122682

Reference 2: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 505
-SubTopic 10
-Section 50
-Paragraph 3
-URI http://asc.fasb.org/extlink&oid=6928386&loc=d3e21475-112644

Reference 3: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 942
-SubTopic 470
-Section 50
-Paragraph 3
-URI http://asc.fasb.org/extlink&oid=6479336&loc=d3e64711-112823

Reference 4: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 235
-SubTopic 10
-Section S99
-Paragraph 1
-Subparagraph (SX 210.4-08.(e),(f))
-URI http://asc.fasb.org/extlink&oid=26873400&loc=d3e23780-122690

Reference 5: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 835
-SubTopic 30
-Section 55
-Paragraph 8
-URI http://asc.fasb.org/extlink&oid=6584090&loc=d3e28878-108400

Reference 6: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 505
-SubTopic 10
-Section 50
-Paragraph 8
-URI http://asc.fasb.org/extlink&oid=6928386&loc=d3e21538-112644

Reference 7: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 505
-SubTopic 10
-Section 50
-Paragraph 6
-URI http://asc.fasb.org/extlink&oid=6928386&loc=d3e21506-112644

Reference 8: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 835
-SubTopic 30
-Section 45
-Paragraph 1A
-URI http://asc.fasb.org/extlink&oid=6451184&loc=d3e28541-108399

Reference 9: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 835
-SubTopic 30
-Section 45
-Paragraph 2
-URI http://asc.fasb.org/extlink&oid=6451184&loc=d3e28551-108399

Reference 10: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 505
-SubTopic 10
-Section 50
-Paragraph 7
-URI http://asc.fasb.org/extlink&oid=6928386&loc=d3e21521-112644

Reference 11: http://www.xbrl.org/2003/role/presentationRef
-Publisher SEC
-Name Regulation S-X (SX)
-Number 210
-Section 02
-Paragraph 22
-Article 5

Derivative Instruments and Hedging Activities Disclosure [Abstract]

Financial Instruments (Tables)

12 Months Ended

Dec. 31, 2013

Schedule of a Summary of Foreign Exchange Contracts Gross Notional Values

The following is a summary of the primary hedging positions and corresponding fair values as of December 31, 2013:



Currencies Hedged (Buy/Sell)	Gross Notional Value		Fair Value Asset (Liability)⁽¹⁾
Euro/U.K. Pound Sterling	$	639	$	1
Japanese Yen/U.S. Dollar	588		(27		)
U.S. Dollar/Euro	495		(8		)
Japanese Yen/Euro	416		(32		)
U.K. Pound Sterling/Euro	190		2
Canadian Dollar/Euro	94		(1		)
Euro/U.S. Dollar	60		1
Mexican Peso/U.S. Dollar	57		—
U.S. Dollar/Japanese Yen	45		—
Indian Rupee/U.S. Dollar	42		1
Philippine Peso/U.S. Dollar	41		(1		)
Swiss Franc/Euro	38		—
Euro/Danish Krone	31		—
U.S. Dollar/Canadian Dollar	21		—
All Other	160		—
Total Foreign Exchange Hedging	$	2,917	$	(64	)

________________


(1)	Represents the net receivable (payable) amount included in the Consolidated Balance Sheet at December 31, 2013.

Schedule of a Summary of Derivative Instruments Fair Value

The following table provides a summary of the fair value amounts of our derivative instruments:



		December 31,
Designation of Derivatives	Balance Sheet Location	2013			2012
Derivatives Designated as Hedging Instruments
Foreign exchange contracts – forwards	Other current assets	$	1		$	3
	Other current liabilities	(51		)	(51		)
	Net Designated Derivative Liability	$	(50	)	$	(48	)

Derivatives NOT Designated as Hedging Instruments
Foreign exchange contracts – forwards	Other current assets	$	5		$	8
	Other current liabilities	(19		)	(31		)
	Net Undesignated Derivative Liability	$	(14	)	$	(23	)

Summary of Derivatives	Total Derivative Assets	$	6		$	11
	Total Derivative Liabilities	(70		)	(82		)
	Net Derivative Liability	$	(64	)	$	(71	)

Schedule of a Summary of Fair Value Hedges Gains (Losses)

The following tables provide a summary of gains (losses) on derivative instruments:



		Year Ended December 31,
Derivatives in Fair Value Relationships	Location of Gain (Loss) Recognized in Income	Derivative Gain (Loss) Recognized in Income						Hedged Item Gain (Loss) Recognized in Income
Derivatives in Fair Value Relationships	Location of Gain (Loss) Recognized in Income	2013		2012		2011		2013		2012		2011
Interest rate contracts	Interest expense	$	—	$	—	$	15	$	—	$	—	$	(15	)

Schedule of a Summary of Cash Flow Hedges Gains (Losses)



	Year Ended December 31,
Derivatives in Cash Flow Hedging Relationships	Derivative Gain (Loss) Recognized in OCI (Effective Portion)								Location of Derivative Gain (Loss) Reclassified from AOCI into Income (Effective Portion)	Gain (Loss) Reclassified from AOCI to Income (Effective Portion)
Derivatives in Cash Flow Hedging Relationships	2013			2012			2011			2013			2012		2011
Foreign exchange contracts – forwards	$	(126	)	$	(50	)	$	30	Cost of sales	$	(123	)	$	37	$	14

Schedule of a Summary of Derivatives Not Designated as Hedging Instruments Gains (Losses)

The following table provides a summary of (losses) gains on non-designated derivative instruments:



		Year Ended December 31,
Derivatives NOT Designated as Hedging Instruments	Location of Derivative (Loss) Gain	2013			2012			2011
Foreign exchange contracts – forwards	Other expense – Currency (losses) gains, net	$	(86	)	$	(38	)	$	33

Fair Value of Financial Assets and Liabilities (Tables)

12 Months Ended

Dec. 31, 2013

Fair Value Disclosures [Abstract]

Schedule of Fair Value of Financial Assets and Liabilities



	As of December 31,
	2013		2012
Assets:
Foreign exchange contracts-forwards	$	6	$	11
Deferred compensation investments in cash surrender life insurance	88		77
Deferred compensation investments in mutual funds	28		23
Total	$	122	$	111
Liabilities:
Foreign exchange contracts-forwards	$	70	$	82
Deferred compensation plan liabilities	125		110
Total	$	195	$	192

Schedule of Estimated Fair Values of Financial Assets and Liabilities Not Measured at Fair Value on a Recurring Basis

The estimated fair values of our other financial assets and liabilities fair value measured on a nonrecurring basis were as follows:



	December 31, 2013				December 31, 2012
	Carrying Amount		Fair Value		Carrying Amount		Fair Value
Cash and cash equivalents	$	1,764	$	1,764	$	1,246	$	1,246
Accounts receivable, net	2,929		2,929		2,866		2,866
Short-term debt	1,117		1,126		1,042		1,051
Long-term debt	6,904		7,307		7,447		8,040

Employee Benefit Plans (Tables)

12 Months Ended

Dec. 31, 2013

Compensation and Retirement Disclosure [Abstract]

Schedule of Net Funded Status



	Pension Benefits
	U.S. Plans						Non-U.S. Plans						Retiree Health
	2013			2012			2013			2012			2013			2012
Change in Benefit Obligation:
Benefit obligation, January 1	$	5,033		$	4,670		$	6,708		$	5,835		$	989		$	1,007
Service cost	10			112			91			83			9			9
Interest cost	154			282			260			270			33			42
Plan participants' contributions	—			—			6			9			14			19
Actuarial (gain) loss	(440		)	480			(203		)	537			(88		)	18
Currency exchange rate changes	—			—			98			232			(10		)	4
Curtailments	—			—			(10		)	(1		)	—			—
Benefits paid/settlements	(864		)	(509		)	(264		)	(256		)	(91		)	(103		)
Other	—			(2		)	(22		)	(1		)	—			(7		)
Benefit Obligation, December 31	$	3,893		$	5,033		$	6,664		$	6,708		$	856		$	989

Change in Plan Assets:
Fair value of plan assets, January 1	$	3,573		$	3,393		$	5,431		$	4,884		$	—		$	—
Actual return on plan assets	139			358			326			434			—			—
Employer contribution	27			331			203			163			77			84
Plan participants' contributions	—			—			6			9			14			19
Currency exchange rate changes	—			—			88			197			—			—
Benefits paid/settlements	(864		)	(509		)	(264		)	(256		)	(91		)	(103		)
Other	1			—			(1		)	—			—			—
Fair Value of Plan Assets, December 31	$	2,876		$	3,573		$	5,789		$	5,431		$	—		$	—

Net Funded Status at December 31⁽¹⁾	$	(1,017	)	$	(1,460	)	$	(875	)	$	(1,277	)	$	(856	)	$	(989	)

Amounts Recognized in the Consolidated Balance Sheets:
Other long-term assets	$	—		$	—		$	55		$	35		$	—		$	—
Accrued compensation and benefit costs	(25		)	(23		)	(30		)	(25		)	(71		)	(80		)
Pension and other benefit liabilities	(992		)	(1,437		)	(900		)	(1,287		)	—			—
Post-retirement medical benefits	—			—			—			—			(785		)	(909		)
Net Amounts Recognized	$	(1,017	)	$	(1,460	)	$	(875	)	$	(1,277	)	$	(856	)	$	(989	)

_______________


(1)	Includes under-funded and un-funded plans.

Schedule of Amounts in Accumulated Other Comprehensive Income (Loss) to be Recognized over Next Fiscal Year

Benefit plans pre-tax amounts recognized in AOCL at December 31:



	Pension Benefits
	U.S. Plans						Non-U.S. Plans					Retiree Health
	2013			2012			2013			2012		2013			2012
Net actuarial loss	$	672		$	1,255		$	1,741		$	2,013	$	6		$	97
Prior service credits	(15		)	(17		)	(20		)	—		(85		)	(128		)
Total Pre-tax Loss (Gain)	$	657		$	1,238		$	1,721		$	2,013	$	(79	)	$	(31	)

Accumulated Benefit Obligation	$	3,887		$	5,027		$	6,368		$	6,359

Schedule of Accumulated Benefit Obligations in Excess of Fair Value of Plan Assets

Aggregate information for pension plans with an Accumulated benefit obligation in excess of plan assets is presented below:



	December 31, 2013						December 31, 2012
	Projected benefit obligation		Accumulated benefit obligation		Fair value of plan assets		Projected benefit obligation		Accumulated benefit obligation		Fair value of plan assets
Underfunded Plans:
U.S.	$	3,571	$	3,565	$	2,876	$	4,679	$	4,672	$	3,574
Non U.S.	5,350		5,104		4,964		5,997		5,686		5,213

Unfunded Plans:
U.S.	$	322	$	322	$	—	$	355	$	355	$	—
Non U.S.	540		526		—		527		520		—

Total Underfunded and Unfunded Plans:
U.S.	$	3,893	$	3,887	$	2,876	$	5,034	$	5,027	$	3,574
Non U.S.	5,890		5,630		4,964		6,524		6,206		5,213
Total	$	9,783	$	9,517	$	7,840	$	11,558	$	11,233	$	8,787

Schedule of Defined Benefit Pension Assets and Obligations by Geography

Our pension plan assets and benefit obligations at December 31, 2013 were as follows:



(in billions)	Fair Value of Pension Plan Assets		Pension Benefit Obligations		Net Funded Status
U.S. funded	$	2.9	$	3.6	$	(0.7	)
U.S. unfunded	—		0.3		(0.3		)
Total U.S.	$	2.9	$	3.9	$	(1.0	)
U.K.	3.7		3.9		(0.2		)
Canada	0.7		0.9		(0.2		)
Other funded	1.4		1.4		—
Other unfunded	—		0.5		(0.5		)
Total	$	8.7	$	10.6	$	(1.9	)

Schedule of Components of Net Periodic Benefit Cost and Other Changes in Plan Assets and Benefit Obligations

The components of Net periodic benefit cost and other changes in plan assets and benefit obligations were as follows:



	Year Ended December 31,
	Pension Benefits
	U.S. Plans									Non-U.S. Plans									Retiree Health
	2013			2012			2011			2013			2012			2011			2013			2012			2011
Components of Net Periodic Benefit Costs:
Service cost	$	10		$	112		$	108		$	91		$	83		$	78		$	9		$	9		$	8
Interest cost⁽¹⁾	154			282			328			260			270			284			33			42			47
Expected return on plan assets⁽²⁾	(179		)	(306		)	(337		)	(317		)	(307		)	(310		)	—			—			—
Recognized net actuarial loss	19			53			33			77			53			39			2			1			—
Amortization of prior service credit	(2		)	(23		)	(23		)	—			—			—			(43		)	(41		)	(41		)
Recognized settlement loss	162			82			80			—			1			4			—			—			—
Recognized curtailment gain	—			—			(107		)	(8		)	—			—			—			—			—
Defined Benefit Plans	164			200			82			103			100			95			1			11			14
Defined contribution plans	69			28			31			27			35			35			n/a			n/a			n/a
Net Periodic Benefit Cost	233			228			113			130			135			130			1			11			14

Other changes in plan assets and benefit obligations recognized in Other Comprehensive Income:
Net actuarial (gain) loss	(403		)	427			334			(224		)	416			518			(88		)	18			25
Prior service credit	—			(2		)	(2		)	(14		)	(1		)	—			—			(6		)	(3		)
Amortization of net actuarial loss	(181		)	(135		)	(113		)	(77		)	(54		)	(40		)	(2		)	(1		)	—
Amortization of net prior service credit	2			23			23			—			—			—			43			41			41
Curtailment gain - recognition of net prior service credit	—			—			107			—			—			—			n/a			n/a			n/a
Total Recognized in Other Comprehensive Income	(582		)	313			349			(315		)	361			478			(47		)	52			63
Total Recognized in Net Periodic Benefit Cost and Other Comprehensive Income	$	(349	)	$	541		$	462		$	(185	)	$	496		$	608		$	(46	)	$	63		$	77

_______________


(1)	Interest cost includes interest expense on non-TRA obligations of $349, $382 and $388 and interest expense directly allocated to TRA participant accounts of $65, $170 and $224 for the years ended December 31, 2013, 2012 and 2011, respectively.


(2)	Expected return on plan assets includes expected investment income on non-TRA assets of $431, $443 and $423 and actual investment income on TRA assets of $65, $170 and $224 for the years ended December 31, 2013, 2012 and 2011, respectively.

Schedule of Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation

The following tables presents the defined benefit plans assets measured at fair value and the basis for that measurement:



	December 31, 2013
	U.S. Plans												Non-U.S. Plans
Asset Class	Level 1		Level 2			Level 3		Total			%		Level 1		Level 2		Level 3		Total		%
Cash and cash equivalents	$	48	$	—		$	—	$	48		1	%	$	688	$	—	$	—	$	688	12	%
Equity Securities:
U.S. large cap	319		13			—		332			12	%	220		55		—		275		5	%
U.S. mid cap	71		—			—		71			2	%	13		—		—		13		—	%
U.S. small cap	48		46			—		94			3	%	40		—		—		40		1	%
International developed	182		123			—		305			11	%	1,314		212		—		1,526		26	%
Emerging markets	171		69			—		240			8	%	262		76		—		338		6	%
Global equity	2		7			—		9			—	%	5		—		—		5		—	%
Total Equity Securities	793		258			—		1,051			36	%	1,854		343		—		2,197		38	%
Fixed Income:
U.S. treasury securities	—		74			—		74			3	%	4		16		—		20		—	%
Debt security issued by government agency	—		180			—		180			6	%	31		1,189		—		1,220		21	%
Corporate Bonds	—		908			—		908			32	%	146		660		—		806		14	%
Asset backed securities	—		10			—		10			—	%	—		1		—		1		—	%
Total Debt Securities	—		1,172			—		1,172			41	%	181		1,866		—		2,047		35	%
Derivatives:
Interest rate contracts	—		(17		)	—		(17		)	(1	)%	—		62		—		62		1	%
Foreign exchange contracts	—		(12		)	—		(12		)	—	%	14		30		—		44		1	%
Equity contracts	—		—			—		—			—	%	—		—		—		—		—	%
Other Contracts	—		—			—		—			—	%	62		—		—		62		1	%
Total Derivatives	—		(29		)	—		(29		)	(1	)%	76		92		—		168		3	%
Real estate	40		34			29		103			4	%	32		35		269		336		6	%
Private equity/Venture capital	—		—			451		451			16	%	—		—		212		212		4	%
Guaranteed insurance contracts	—		—			—		—			—	%	—		—		135		135		2	%
Other⁽¹⁾	10		70			—		80			3	%	6		—		—		6		—	%
Total Fair Value Of Plans Assets	$	891	$	1,505		$	480	$	2,876		100	%	$	2,837	$	2,336	$	616	$	5,789	100	%

_____________________________


(1)	Other Level 1 assets include net non-financial assets of $9 U.S. and $6 Non-U.S., such as due to/from broker, interest receivables and accrued expenses.



	December 31, 2012
	U.S. Plans													Non-U.S. Plans
Asset Class	Level 1			Level 2			Level 3		Total			%		Level 1		Level 2			Level 3		Total		%
Cash and cash equivalents	$	48		$	—		$	—	$	48		1	%	$	500	$	—		$	—	$	500	9	%
Equity Securities:
U.S. large cap	411			10			—		421			12	%	204		50			—		254		5	%
Xerox common stock	99			—			—		99			3	%	—		—			—		—		—	%
U.S. mid cap	79			—			—		79			2	%	14		—			—		14		—	%
U.S. small cap	67			28			—		95			3	%	30		1			—		31		1	%
International developed	133			205			—		338			9	%	1,107		174			—		1,281		24	%
Emerging markets	282			67			—		349			10	%	322		76			—		398		7	%
Global equity	2			6			—		8			—	%	5		12			—		17		—	%
Total Equity Securities	1,073			316			—		1,389			39	%	1,682		313			—		1,995		37	%
Fixed Income:
U.S. treasury securities	—			367			—		367			10	%	1		19			—		20		—	%
Debt security issued by government agency	—			153			—		153			4	%	35		1,253			—		1,288		24	%
Corporate bonds	—			1,080			—		1,080			31	%	150		753			—		903		17	%
Asset backed securities	—			11			—		11			—	%	3		31			—		34		1	%
Total Debt Securities	—			1,611			—		1,611			45	%	189		2,056			—		2,245		42	%
Common/Collective trust	—			—			—		—			—	%	2		—			—		2		—	%
Derivatives:
Interest rate contracts	—			15			—		15			—	%	—		74			—		74		1	%
Foreign exchange contracts	(2		)	—			—		(2		)	—	%	9		8			—		17		—	%
Equity contracts	5			—			—		5			—	%	—		—			—		—		—	%
Credit contracts	—			(1		)	—		(1		)	—	%	—		—			—		—		—	%
Other contracts	—			—			—		—			—	%	69		—			—		69		1	%
Total Derivatives	3			14			—		17			—	%	78		82			—		160		2	%
Hedge funds	—			—			—		—			—	%	—		—			3		3		—	%
Real estate	59			46			58		163			5	%	19		35			332		386		7	%
Private equity/Venture capital	—			—			300		300			8	%	—		—			—		—		—	%
Guaranteed insurance contracts	—			—			—		—			—	%	—		—			131		131		3	%
Other⁽¹⁾	12			33			—		45			2	%	13		(4		)	—		9		—	%
Total Fair Value Of Plans Assets	$	1,195		$	2,020		$	358	$	3,573		100	%	$	2,483	$	2,482		$	466	$	5,431	100	%

_____________________________


(1)	Other Level 1 assets include net non-financial liabilities of $13 U.S. and $5 Non-U.S., such as due to/from broker, interest receivables and accrued expenses.

The following tables represents a roll-forward of the defined benefit plans assets measured using significant unobservable inputs (Level 3 assets):



	Fair Value Measurement Using Significant Unobservable Inputs (Level 3)
	U.S. Defined Benefit Plans Assets									Non-U.S. Defined Benefit Plans Assets
	Real Estate			Private Equity/Venture Capital			Total			Real Estate			Private Equity/Venture Capital		Guaranteed Insurance Contracts			Total
Balance at December 31, 2011	$	72		$	318		$	390		$	280		$	3	$	116		$	399
Purchases	1			20			21			13			—		15			28
Sales	(11		)	(48		)	(59		)	(21		)	—		(7		)	(28		)
Net transfers in from Level 2	—			—			—			69			—		—			69
Realized gains (losses)	1			36			37			1			—		4			5
Unrealized gains (losses)	(5		)	(26		)	(31		)	(25		)	—		(1		)	(26		)
Currency translation	—			—			—			15			—		4			19
Balance at December 31, 2012	58			300			358			332			3		131			466
Purchases	1			177			178			64			193		3			260
Sales	(36		)	(59		)	(95		)	(128		)	—		(5		)	(133		)
Net transfers in from Level 1	—			—			—			—			—		(1		)	(1		)
Net transfers in from Level 2	—			—			—			—			—		—			—
Realized gains (losses)	24			46			70			17			2		4			23
Unrealized gains (losses)	(18		)	(13		)	(31		)	(21		)	2		(2		)	(21		)
Currency translation	—			—			—			5			12		5			22
Balance at December 31, 2013	$	29		$	451		$	480		$	269		$	212	$	135		$	616

Schedule of Allocation of Plan Assets

The target asset allocations for our worldwide defined benefit pension plans were:



	2013		2012
	U.S.	Non-U.S.	U.S.	Non-U.S.
Equity investments	36%	41%	41%	40%
Fixed income investments	44%	47%	43%	47%
Real estate	5%	9%	5%	9%
Private equity	14%	—%	9%	—%
Other	1%	3%	2%	4%
Total Investment Strategy	100%	100%	100%	100%

Schedule of Expected Benefit Payments

The following benefit payments, which reflect expected future service, as appropriate, are expected to be paid during the following years:



	Pension Benefits
	U.S.		Non-U.S.		Total		Retiree Health
2014	$	463	$	258	$	721	$	71
2015	374		265		639		73
2016	352		271		623		71
2017	333		281		614		70
2018	290		289		579		69
Years 2019-2022	1,357		1,603		2,960		317

Schedule of Assumptions Used

Weighted-average assumptions used to determine benefit obligations at the plan measurement dates:



	Pension Benefits
	2013				2012				2011
	U.S.		Non-U.S.		U.S.		Non-U.S.		U.S.		Non-U.S.
Discount rate	4.8	%	4.2	%	3.7	%	4.0	%	4.8	%	4.6	%
Rate of compensation increase	0.2	%	2.7	%	0.2	%	2.6	%	3.5	%	2.7	%



	Retiree Health
	2013		2012		2011
Discount rate	4.5	%	3.6	%	4.5	%

Weighted-average assumptions used to determine net periodic benefit cost for years ended December 31:



	Pension Benefits
	2014				2013				2012				2011
	U.S.		Non-U.S.		U.S.		Non-U.S.		U.S.		Non-U.S.		U.S.		Non-U.S.
Discount rate	4.8	%	4.2	%	3.7	%	4.0	%	4.8	%	4.6	%	5.1	%	5.3	%
Expected return on plan assets	7.8	%	6.1	%	7.8	%	6.1	%	7.8	%	6.2	%	8.3	%	6.6	%
Rate of compensation increase	0.2	%	2.7	%	0.2	%	2.6	%	3.5	%	2.7	%	3.5	%	2.7	%



	Retiree Health
	2014		2013		2012		2011
Discount rate	4.5	%	3.6	%	4.5	%	4.9	%

_____________________________

Schedule of Health Care Cost Trend Rates

Assumed health care cost trend rates were as follows:



	December 31,
	2013		2012
Health care cost trend rate assumed for next year	7.2	%	7.5	%
Rate to which the cost trend rate is assumed to decline (the ultimate trend rate)	4.9	%	4.9	%
Year that the rate reaches the ultimate trend rate	2023		2017

Schedule of Effect of One-Percentage-Point Change in Assumed Health Care Cost Trend Rates



	1% increase		1% decrease
Effect on total service and interest cost components	$	1	$	(1	)
Effect on post-retirement benefit obligation	32		(29		)

Income and Other Taxes (Tables)

12 Months Ended

Dec. 31, 2013

Income Tax Disclosure [Abstract]

Schedule of Income before Income Tax, Domestic and Foreign

Income before income taxes (pre-tax income) was as follows:



	Year Ended December 31,
	2013		2012		2011
Domestic income	$	948	$	876	$	914
Foreign income	364		456		621
Income Before Income Taxes	$	1,312	$	1,332	$	1,535

Schedule of Components of Income Tax Expense (Benefit)

Provisions (benefits) for income taxes were as follows:



	Year Ended December 31,
	2013		2012		2011
Federal Income Taxes
Current	$	27	$	23	$	51
Deferred	72		84		134
Foreign Income Taxes
Current	89		119		95
Deferred	35		—		38
State Income Taxes
Current	38		34		28
Deferred	15		12		31
Total Provision	$	276	$	272	$	377

Schedule of Effective Income Tax Rate Reconciliation

A reconciliation of the U.S. federal statutory income tax rate to the consolidated effective income tax rate was as follows:



	Year Ended December 31,
	2013		2012		2011
U.S. federal statutory income tax rate	35.0	%	35.0	%	35.0	%
Nondeductible expenses	1.4	%	2.6	%	2.0	%
Effect of tax law changes	(0.6	)%	0.7	%	0.2	%
Change in valuation allowance for deferred tax assets	0.2	%	(0.7	)%	(0.3	)%
State taxes, net of federal benefit	2.6	%	2.1	%	2.4	%
Audit and other tax return adjustments	(2.4	)%	(4.8	)%	(1.0	)%
Tax-exempt income, credits and incentives	(3.8	)%	(2.6	)%	(3.2	)%
Foreign rate differential adjusted for U.S. taxation of foreign profits⁽¹⁾	(11.9	)%	(12.0	)%	(10.6	)%
Other	0.5	%	0.1	%	0.1	%
Effective Income Tax Rate	21.0	%	20.4	%	24.6	%

_____________________________


(1)	The “U.S. taxation of foreign profits” represents the U.S. tax, net of foreign tax credits, associated with actual and deemed repatriations of earnings from our non-U.S. subsidiaries.

Schedule of Allocation of Income Tax Expense Benefit

Total income tax expense (benefit) was allocated as follows:



	Year Ended December 31,
	2013			2012			2011
Pre-tax income	$	276		$	272		$	377
Discontinued operations	4			5			9
Common shareholders' equity:
Changes in defined benefit plans	318			(233		)	(277		)
Stock option and incentive plans, net	(13		)	(5		)	1
Cash flow hedges	—			(24		)	3
Translation adjustments	(9		)	(9		)	2
Total Income Tax Expense (Benefit)	$	576		$	6		$	115

Summary of Income Tax Contingencies

A reconciliation of the beginning and ending amount of unrecognized tax benefits is as follows:



	2013			2012			2011
Balance at January 1	$	201		$	225		$	186
Additions related to current year	60			28			43
Additions related to prior years positions	39			5			38
Reductions related to prior years positions	(19		)	(36		)	(17		)
Settlements with taxing authorities⁽¹⁾	—			(13		)	(14		)
Reductions related to lapse of statute of limitations	(14		)	(8		)	(8		)
Currency	—			—			(3		)
Balance at December 31	$	267		$	201		$	225

____________________________


(1)	Majority of settlements did not result in the utilization of cash.

Schedule of Deferred Tax Assets and Liabilities

The tax effects of temporary differences that give rise to significant portions of the deferred taxes were as follows:



	December 31,
	2013			2012
Deferred Tax Assets
Research and development	$	647		$	793
Post-retirement medical benefits	310			359
Anticipated foreign repatriations	—			264
Net operating losses	597			630
Operating reserves and accruals	374			403
Tax credit carryforwards	694			177
Deferred compensation	268			312
Pension	431			696
Other	87			195
Subtotal	3,408			3,829
Valuation allowance	(614		)	(654		)
Total	$	2,794		$	3,175

Deferred Tax Liabilities
Unearned income and installment sales	$	959		$	947
Intangibles and goodwill	1,253			1,252
Anticipated foreign repatriations	55			—
Other	53			48
Total	$	2,320		$	2,247

Total Deferred Taxes, Net	$	474		$	928

Shareholders' Equity (Tables)

12 Months Ended

Dec. 31, 2013

Stockholders' Equity Note [Abstract]

Schedule of Treasury Stock by Class

The following provides cumulative information relating to our share repurchase programs from their inception in October 2005 through December 31, 2013 (shares in thousands):



Authorized share repurchase programs	$	6,500
Share repurchase cost	$	5,386
Share repurchase fees	$	9
Number of shares repurchased	493,492

Schedule of Common and Treasury Stock Changes

The following table reflects the changes in Common and Treasury stock shares (shares in thousands):



	Common Stock Shares		Treasury Stock Shares
Balance at December 31, 2010	1,397,578		—
Stock based compensation plans, net	11,027		—
Contributions to U.S. pension plan⁽¹⁾	16,645		—
Acquisition of Treasury stock	—		87,943
Cancellation of Treasury stock	(72,435)		(72,435)
Other	34		—
Balance at December 31, 2011	1,352,849		15,508
Stock based compensation plans, net	17,343		—
Contributions to U.S. pension plan⁽¹⁾	15,366		—
Acquisition of Treasury stock	—		146,278
Cancellation of Treasury stock	(146,862	)	(146,862	)
Balance at December 31, 2012	1,238,696		14,924
Stock based compensation plans, net	28,731		—
Acquisition of Treasury stock	—		65,179
Cancellation of Treasury stock	(58,102	)	(58,102	)
Conversion of 2014 9% Notes	996		—
Balance at December 31, 2013	1,210,321		22,001

_____________________________


(1)	Refer to Note 15 - Employee Benefits Plans for additional information.

Schedule of Stock-based Compensation Expense, Tax Effect

Stock-based compensation expense was as follows:



	Year Ended December 31,
	2013		2012		2011
Stock-based compensation expense, pre-tax	$	90	$	125	$	123
Income tax benefit recognized in earnings	34		48		47

Schedule of Disclosure of Share-based Compensation Arrangements by Share-based Payment Award

Summary of Stock-based Compensation Activity



	2013				2012				2011
(Shares in thousands)	Shares		Weighted Average Grant Date Fair Value		Shares		Weighted Average Grant Date Fair Value		Shares		Weighted Average Grant Date Fair Value
Restricted Stock Units
Outstanding at January 1	30,414		$	9.19	33,784		$	8.70	32,431		$	8.68
Granted	610		9.09		13,033		7.82		8,035		10.66
Vested	(9,992	)	8.43		(14,848	)	6.89		(5,225	)	11.64
Cancelled	(1,953	)	8.77		(1,555	)	8.97		(1,457	)	8.57
Outstanding at December 31	19,079		9.62		30,414		9.19		33,784		8.70

Performance Shares
Outstanding at January 1	14,536		$	8.74	9,763		$	9.21	7,771		$	9.78
Granted	1,839		7.97		5,193		7.87		4,852		10.42
Vested	(6,817	)	8.03		—		—		(1,587	)	12.84
Cancelled	(1,500	)	8.82		(420	)	8.96		(1,273	)	12.79
Outstanding at December 31	8,058		9.15		14,536		8.74		9,763		9.21

Stock Options
Outstanding at January 1	33,732		$	6.86	50,070		$	6.98	71,038		$	8.00
Granted	—		—		—		—		—		—
Cancelled/expired	(1,298	)	6.53		(8,617	)	8.58		(14,889	)	8.38
Exercised	(18,235	)	6.82		(7,721	)	5.69		(6,079	)	8.21
Outstanding at December 31	14,199		6.95		33,732		6.86		50,070		6.98
Exercisable at December 31	12,164		7.06		28,676		6.95		39,987		7.14

Schedule of Unrecognized Compensation Cost, Nonvested Awards

The total unrecognized compensation cost related to non-vested stock-based awards at December 31, 2013 was as follows:



Awards	Unrecognized Compensation		Remaining Weighted-Average Vesting Period (Years)
Restricted Stock Units	$	60	1.3
Performance Shares	20		1.3
Stock Options	4		0.6
Total	$	84

Schedule of Aggregate intrinsic value restricted stock and performance shares compensation awards

The aggregate intrinsic value of outstanding RSUs and PSs awards was as follows:



Awards	December 31, 2013
Restricted Stock Units	$	232
Performance Shares	98

Schedule of Stock options outstanding and exercisable

Information related to stock options outstanding and exercisable at December 31, 2013 was as follows:



	Options
	Outstanding		Exercisable
Aggregate intrinsic value	$	74	$	62
Weighted-average remaining contractual life (years)	3.3		3.0

Schedule of Vested and exercised stock based awards total intrinsic value and tax benefit realized

The total intrinsic value and actual tax benefit realized for vested and exercised stock-based awards was as follows:



	December 31, 2013						December 31, 2012						December 31, 2011
Awards	Total Intrinsic Value		Cash Received		Tax Benefit		Total Intrinsic Value		Cash Received		Tax Benefit		Total Intrinsic Value		Cash Received		Tax Benefit
Restricted Stock Units	$	91	$	—	$	30	$	117	$	—	$	33	$	56	$	—	$	22
Performance Shares	62		—		22		—		—		—		17		—		6
Stock Options	51		124		19		12		44		4		18		44		7

Other Comprehensive Income (Tables)

12 Months Ended

Dec. 31, 2013

Other Comprehensive Income [Abstract]

Schedule of Amounts Recognized in Other Comprehensive Income (Loss)

Other Comprehensive Income is comprised of the following:



	Year Ended December 31,
	2013						2012						2011
	Pre-tax			Net of Tax			Pre-tax			Net of Tax			Pre-tax			Net of Tax
Translation Adjustments (Losses) Gains	$	(194	)	$	(185	)	$	104		$	113		$	(103	)	$	(105	)
Unrealized (Losses) Gains:
Changes in fair value of cash flow hedges - (losses) gains	(126		)	(89		)	(50		)	(35		)	30			22
Changes in cash flow hedges reclassed to earnings⁽¹⁾	123			86			(37		)	(28		)	(14		)	(9		)
Other gains (losses)	3			3			—			—			(1		)	(1		)
Net Unrealized (Losses) Gains	—			—			(87		)	(63		)	15			12

Defined Benefit Plans Gains (Losses):
Net actuarial/prior service gains (losses)	729			483			(852		)	(578		)	(872		)	(607		)
Prior service amortization⁽²⁾	(45		)	(29		)	(64		)	(39		)	39			24
Actuarial loss amortization⁽²⁾	260			172			190			124			50			36
Curtailment gain - recognition of prior service credit	—			—			—			—			(107		)	(66		)
Fuji Xerox changes in defined benefit plans, net⁽³⁾	23			23			(13		)	(13		)	(31		)	(31		)
Other (losses) gains⁽⁴⁾	(17		)	(17		)	(55		)	(55		)	8			8
Changes in Defined Benefit Plans Gains (Losses)	950			632			(794		)	(561		)	(913		)	(636		)

Other Comprehensive Income (Loss)	756			447			(777		)	(511		)	(1,001		)	(729		)
Less: Other comprehensive loss attributable to noncontrolling interests	(1		)	(1		)	—			—			(1		)	(1		)
Other Comprehensive Income (Loss) Attributable to Xerox	$	757		$	448		$	(777	)	$	(511	)	$	(1,000	)	$	(728	)

_____________________________


(1)	Reclassified to Cost of sales - refer to Note 13 - Financial Instruments for additional information regarding our cash flow hedges.


(2)	Reclassified to Total Net Periodic Benefit Cost - refer to Note 15 - Employee Benefit Plans for additional information.


(3)	Represents our share of Fuji Xerox's benefit plan changes.


(4)	Primarily represents currency impact on cumulative amount of benefit plan net actuarial losses and prior service credits included in AOCL.

Schedule of Accumulated Other Comprehensive Income (Loss)

AOCL is comprised of the following:



	December 31,
	2013			2012			2011
Cumulative translation adjustments	$	(1,010	)	$	(826	)	$	(939	)
Benefit plans net actuarial losses and prior service credits⁽¹⁾	(1,732		)	(2,364		)	(1,803		)
Other unrealized (losses) gains, net	(37		)	(37		)	26
Total Accumulated Other Comprehensive Loss Attributable to Xerox	$	(2,779	)	$	(3,227	)	$	(2,716	)

_____________________________


(1)	Includes our share of Fuji Xerox.

Earnings per Share (Tables)

12 Months Ended

Dec. 31, 2013

Earnings Per Share [Abstract]

Basic and Diluted Earnings per Share

The following table sets forth the computation of basic and diluted earnings per share of common stock (shares in thousands):



	Year Ended December 31,
	2013			2012			2011
Basic Earnings per Share:
Net income from continuing operations attributable to Xerox	$	1,185		$	1,184		$	1,274
Accrued dividends on preferred stock	(24		)	(24		)	(24		)
Net Income From Continuing Operations Available to Common Shareholders	$	1,161		$	1,160		$	1,250
Net (loss) income from discontinued operations attributable to Xerox	(26		)	11			21
Adjusted Net Income Available to Common Shareholders	$	1,135		$	1,171		$	1,271
Weighted-average common shares outstanding	1,225,486			1,302,053			1,388,096
Basic Earnings (Loss) per Share:
Continuing operations	$	0.95		$	0.89		$	0.90
Discontinued operations	(0.02		)	0.01			0.02
Total Basic Earnings per Share	$	0.93		$	0.90		$	0.92

Diluted Earnings per Share:
Net income from continuing operations attributable to Xerox	$	1,185		$	1,184		$	1,274
Accrued dividends on preferred stock	—			(24		)	—
Interest on convertible securities, net	1			1			1
Adjusted Net Income From Continuing Operations Available to Common Shareholders	$	1,186		$	1,161		$	1,275
Net (loss) income from discontinued operations attributable to Xerox	(26		)	11			21
Adjusted Net Income Available to Common Shareholders	$	1,160		$	1,172		$	1,296
Weighted-average common shares outstanding	1,225,486			1,302,053			1,388,096
Common shares issuable with respect to:
Stock options	5,401			4,335			9,727
Restricted stock and performance shares	13,931			20,804			16,993
Convertible preferred stock	26,966			—			26,966
Convertible securities	1,743			1,992			1,992
Adjusted Weighted Average Common Shares Outstanding	1,273,527			1,329,184			1,443,774

Diluted Earnings (Loss) per Share:
Continuing operations	$	0.93		$	0.87		$	0.88
Discontinued operations	(0.02		)	0.01			0.02
Total Diluted Earnings per Share	$	0.91		$	0.88		$	0.90

The following securities were not included in the computation of diluted earnings per share because to do so would have been anti-dilutive (shares in thousands):
Stock options	8,798			29,397			40,343
Restricted stock and performance shares	12,411			23,430			26,018
Convertible preferred stock	—			26,966			—
Total Anti-Dilutive Securities	21,209			79,793			66,361

Dividends per Common Share	$	0.23		$	0.17		$	0.17

Summary of Significant Accounting Policies (Details) - USD ($)
$ in Millions

12 Months Ended

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Summary of Significant Accounting Estimates [Abstract]

Revenue, Net

^[1]

$ 21,435

$ 21,737

$ 21,900

Provisions for restructuring and asset impairments

116

154

Provision for receivables

123

127

154

Provisions for litigation and regulatory matters

(34)

(1)

Provisions for obsolete and excess inventory

Provisions for product warranty liability

Depreciation and obsolescence of equipment on operating leases

283

279

294

Depreciation of buildings and equipment

431

452

405

Amortization of internal use software

147

116

Amortization of product software

Amortization of intangible assets

332

328

401

Amortization of customer contract costs

122

107

Defined benefits plans - net periodic benefit cost

267

300

177

^[2]

Retiree health benefits - net periodic benefit cost

Income tax expense

276

272

377

Curtailment gain

107

Reclassification of unrecognized tax liabilities

200

Deferred set-up costs, current

$ 399

356

Weighted average life, services revenue, deferred set-up costs

6 years

Amortization expense, customer contract costs

$ 132

Sustaining engineering costs

$ 122

$ 110

$ 108

[1]	Asset information on a segment basis is not disclosed as this information is not separately identified and internally reported to our Chief Operating Decision Maker (CODM).
[2]	2011 includes $107 pre-tax curtailment gain - refer to Note 15 - Employee Benefit Plans for additional information.

Segment Reporting - Segment Revenue and Segment Profit (Loss) (Details)
$ in Millions

12 Months Ended

Dec. 31, 2013

USD ($)

primaryreportablesegment

service_offering

Dec. 31, 2012

USD ($)

Dec. 31, 2011

USD ($)

Reportable segments, number | primaryreportablesegment

^[1]

$ 20,952

$ 21,140

$ 21,268

^[1]

483

597

632

^[1]

21,435

21,737

21,900

^[1],[2]

406

430

478

^[1],[3]

1,901

1,982

2,062

Services Segment [Member]

^[1]

169

152

149

^[1]

11,792

11,453

10,754

^[1]

11,859

11,528

10,837

^[1]

^[1],[3]

1,157

1,173

1,207

Document Technology Segment [Member]

^[1]

^[1]

8,500

8,951

9,722

^[1]

408

511

537

^[1]

8,908

9,462

10,259

^[1]

140

172

202

^[1],[3]

966

1,065

1,140

^[1]

135

122

118

Other [Member]

^[1]

660

736

792

^[1]

^[1]

668

747

804

^[1]

247

236

251

^[1],[3]

(222)

(256)

(285)

Outsourcing Offerings [Member] | Services Segment [Member]

^[1]

$ 0

Services segment decription of offerings | service_offering

[1]	Asset information on a segment basis is not disclosed as this information is not separately identified and internally reported to our Chief Operating Decision Maker (CODM).
[2]	(1)Includes Equipment financing interest expense, as well as non-financing interest expense included in Other expenses, net in the Consolidated Statements of Income.
[3]	Depreciation and amortization expense, which is recorded in Cost of Sales, Cost of Services, RD&E and SAG are included in segment profit above. This information is neither identified nor internally reported to our CODM.

Segment Reporting - Reconciliation Of Operating Profit (Loss) (Details) - USD ($)
$ in Millions

12 Months Ended

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Reconciliation of Operating Profit (Loss) from Segments to Consolidated Pre-tax Income (Loss) [Line Items]

Total Segment Profit

^[1],[2]

$ 1,901

$ 1,982

$ 2,062

Reconciling items:

Amortization of intangible assets

(332)

(328)

(398)

Restructuring and asset impairment charges

^[1]

(169)

(152)

(149)

(116)

(154)

(32)

Restructuring charges of Fuji Xerox

(9)

(16)

(19)

Litigation matters (Q1 2013 only)

Loss on early extinguishment of liability and debt

(33)

Curtailment gain

107

(3)

Pre-tax Income

$ 1,312

$ 1,332

$ 1,535

[1]	Asset information on a segment basis is not disclosed as this information is not separately identified and internally reported to our Chief Operating Decision Maker (CODM).
[2]	Depreciation and amortization expense, which is recorded in Cost of Sales, Cost of Services, RD&E and SAG are included in segment profit above. This information is neither identified nor internally reported to our CODM.

Segment Reporting - Revenue and Long-lived Assets by Geography (Details) - USD ($)
$ in Millions

12 Months Ended

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

^[1]

$ 21,435

$ 21,737

$ 21,900

^[2]

2,874

3,012

2,946

United States

14,534

14,500

14,253

^[2]

1,870

1,966

1,894

Europe

4,574

4,733

5,148

^[2]

761

784

776

Other areas

2,327

2,504

2,499

Schedule of Business Acquisitions, by Acquisition [Line Items]

^[2]

$ 243

$ 262

$ 276

[1]	Asset information on a segment basis is not disclosed as this information is not separately identified and internally reported to our Chief Operating Decision Maker (CODM).
[2]	Long-lived assets are comprised of (i) land, buildings and equipment, net, (ii) equipment on operating leases, net, (iii) internal use software, net and (iv) product software, net.

Acquisitions and Divestitures (Details)
£ in Millions

1 Months Ended

3 Months Ended

12 Months Ended

Jul. 31, 2012

GBP (£)

Jul. 31, 2012

USD ($)

Feb. 29, 2012

USD ($)

Dec. 31, 2011

USD ($)

Nov. 30, 2011

USD ($)

Sep. 30, 2011

USD ($)

Jul. 31, 2011

USD ($)

Apr. 30, 2011

USD ($)

Feb. 28, 2011

USD ($)

customers

locations

Jun. 30, 2013

USD ($)

Mar. 31, 2013

USD ($)

Dec. 31, 2013

USD ($)

businesses

Employees

Dec. 31, 2012

USD ($)

businesses

Dec. 31, 2011

USD ($)

businesses

Payments to Acquire Businesses, Net of Cash Acquired

$ 155,000,000

$ 276,000,000

$ 212,000,000

Revenue of Acquiree since Acquisition Date, Actual

56,000,000

Accounts/finance receivables

10,000,000

Goodwill

121,000,000

Other assets

16,000,000

Total Assets Acquired

204,000,000

Liabilities assumed

49,000,000

Contingent Consideration Arrangements, Range of Outcomes, Value, High

60,000,000

Contingent consideration accrued at acquisition date

36,000,000

Discontinued Operation, Gain (Loss) on Disposal of Discontinued Operation, Net of Tax

36,000,000

Proceeds from Divestiture of Businesses, Net of Cash Divested

26,000,000

Financing Receivable, Gross

10,000,000

Net (Loss) Income Before Income Taxes

403,000,000

^[1]

653,000,000

726,000,000

Income from operations

3,000,000

16,000,000

30,000,000

Loss on disposal

(25,000,000)

(22,000,000)

16,000,000

30,000,000

Income tax expense

(4,000,000)

(5,000,000)

(9,000,000)

(Loss) income from discontinued operations, net of tax

(26,000,000)

11,000,000

21,000,000

Zeno Office Solutions, Inc. [Member]

Schedule of Business Acquisitions, by Acquisition [Line Items]

Payments to Acquire Businesses, Net of Cash Acquired

Apr. 01, 2013

$ 59,000,000

Impika [Member]

Schedule of Business Acquisitions, by Acquisition [Line Items]

Payments to Acquire Businesses, Net of Cash Acquired

Feb. 28, 2013

$ 53,000,000

WDS [Member]

Schedule of Business Acquisitions, by Acquisition [Line Items]

Payments to Acquire Businesses, Net of Cash Acquired

Jul. 31, 2012

£ 60

$ 95,000,000

R.K. Dixon [Member]

Schedule of Business Acquisitions, by Acquisition [Line Items]

Payments to Acquire Businesses, Net of Cash Acquired

Feb. 28, 2012

$ 58,000,000

MBM [Member]

Schedule of Business Acquisitions, by Acquisition [Line Items]

Payments to Acquire Businesses, Net of Cash Acquired

Dec. 31, 2011

$ 42,000,000

Breakaway [Member]

Schedule of Business Acquisitions, by Acquisition [Line Items]

Payments to Acquire Businesses, Net of Cash Acquired

Nov. 30, 2011

$ 18,000,000

Contingent Consideration Arrangements, Range of Outcomes, Value, High

25,000,000

Contingent consideration accrued at acquisition date

18,000,000

Fair value of acquisition purchase price including contingent consideration

$ 36,000,000

Symcor Inc [Member]

Schedule of Business Acquisitions, by Acquisition [Line Items]

Payments to Acquire Businesses, Net of Cash Acquired

Sep. 30, 2011

$ 35,000,000

Fair Value of Assets Acquired

17,000,000

Fair value of acquired entity liabilities assumed paid by seller

$ 52,000,000

Assumed liabilities customer contracts amortizable life (in years)

2 years

Education Sales and Marketing [Member]

Schedule of Business Acquisitions, by Acquisition [Line Items]

Payments to Acquire Businesses, Net of Cash Acquired

Jul. 31, 2011

$ 43,000,000

Unamic HCN Member

Schedule of Business Acquisitions, by Acquisition [Line Items]

Payments to Acquire Businesses, Net of Cash Acquired

Apr. 30, 2011

$ 55,000,000

Concept Group [Member]

Schedule of Business Acquisitions, by Acquisition [Line Items]

Payments to Acquire Businesses, Net of Cash Acquired

Feb. 28, 2011

$ 41,000,000

Number of Locations (in locations) | locations

Acquired customers (in customers) | customers

3,000

Prior year acquisitions [Member]

Schedule of Business Acquisitions, by Acquisition [Line Items]

Revenue of Acquiree since Acquisition Date, Actual

277,000,000

162,000,000

Acquisitions made current year minus two years [Member]

Schedule of Business Acquisitions, by Acquisition [Line Items]

Revenue of Acquiree since Acquisition Date, Actual

396,000,000

397,000,000

177,000,000

Document Technology [Member] | Series of Individually Immaterial Business Acquisitions [Member]

Schedule of Business Acquisitions, by Acquisition [Line Items]

Payments to Acquire Businesses, Net of Cash Acquired

$ 12,000,000

$ 62,000,000

$ 21,000,000

Number of Businesses Acquired (in businesses) | businesses

Services Segment [Member] | Series of Individually Immaterial Business Acquisitions [Member]

Schedule of Business Acquisitions, by Acquisition [Line Items]

Payments to Acquire Businesses, Net of Cash Acquired

$ 31,000,000

$ 61,000,000

$ 25,000,000

Number of Businesses Acquired (in businesses)

Customer relationships [Member]

Schedule of Business Acquisitions, by Acquisition [Line Items]

Weighted Average Useful Life (Years) Acquired Finite-lived Intangible Asset

10 years

Technology-Based Intangible Assets [Member]

$ 19,000,000

Schedule of Business Acquisitions, by Acquisition [Line Items]

Weighted Average Useful Life (Years) Acquired Finite-lived Intangible Asset

14 years

Schedule of Business Acquisitions, by Acquisition [Line Items]

$ 17,000,000

Trademarks [Member]

Weighted Average Useful Life (Years) Acquired Finite-lived Intangible Asset

19 years

Non-compete agreements [Member]

$ 11,000,000

Schedule of Business Acquisitions, by Acquisition [Line Items]

Weighted Average Useful Life (Years) Acquired Finite-lived Intangible Asset

4 years

Schedule of Business Acquisitions, by Acquisition [Line Items]

$ 3,000,000

Software [Member]

Weighted Average Useful Life (Years) Acquired Finite-lived Intangible Asset

5 years

Discontinued Operations [Member]

$ 7,000,000

Schedule of Business Acquisitions, by Acquisition [Line Items]

Restructuring and Related Cost, Expected Number of Positions Eliminated | Employees

300

[1]	2013 revenue from discontinued operations reflects five months of N.A. paper revenue as a result of the completion of the sale of this business on May 31, 2013 and ten months of European Paper revenue as a result of the completion of the sale of this business on October 31, 2013.

Accounts Receivable (Details) - USD ($)
$ in Millions

12 Months Ended

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Accounts, Notes, Loans and Financing Receivable [Line Items]

Accounts Receivable Sales

$ 3,401

$ 3,699

$ 3,218

Amounts billed or billable

113

152

Billable contracts receivable to be invoiced in the subsequent month

1,054

1,049

Deferred proceeds

486

639

386

Loss on sale of accounts receivables

Estimated (decrease) increase to operating cash flows

^[1]

(55)

(78)

$ 133

Accounts Receivable [Member]

Accounts, Notes, Loans and Financing Receivable [Line Items]

Amounts billed or billable

2,651

2,639

Unbilled amounts

390

335

Allowance for doubtful accounts

(112)

(108)

Accounts Receivable, Net

$ 2,929

$ 2,866

[1]	Represents the difference between current and prior year fourth quarter receivable sales adjusted for the effects of: (i) the deferred proceeds, (ii) collections prior to the end of the year and (iii) currency.

Accounts Receivable - Narrative (Details) - USD ($)
$ in Millions

12 Months Ended

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Deferred proceeds receivables from sales of accounts receivables

$ 121

$ 116

Accounts receivable sold, uncolleced at balance sheet date

723

766

Accounts receivable sales

3,401

3,699

$ 3,218

Deferred proceeds

486

639

386

Loss on sale of accounts receivables

Estimated (decrease) increase to operating cash flows

^[1]

$ (55)

$ (78)

$ 133

[1]	Represents the difference between current and prior year fourth quarter receivable sales adjusted for the effects of: (i) the deferred proceeds, (ii) collections prior to the end of the year and (iii) currency.

Finance Receivables, Net (Details) - USD ($) $ in Millions	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Receivables [Abstract]
Gross receivables	$ 5,349	$ 6,290
Unearned income	(666)	(809)
Subtotal	4,683	5,481
Residual values	1	2
Allowance for doubtful accounts	(154)	(170)	$ (201)
Finance Receivables, Net	4,530	5,313
Less: Billed portion of finance receivables, net	113	152
Less: Current portion of finance receivables not billed, net	1,500	1,836
Finance Receivables Due After One Year, Net	2,917	$ 3,325
Billed Contracts Receivable	124
Finance receivables contractual maturity, current	2,010
Finance receivables contractual maturity, in two years	1,504
Finance receivables contractual maturities, in three years	1,023
Finance receivables contractual maturities, in four years	572
Finance receivables contractual maturities, in five years	221
Finance receivables contractual maturities, thereafter	$ 19

Finance Receivables, Net - Sales of Finance Receivables (Details)
$ in Millions

12 Months Ended

Dec. 31, 2013

USD ($)

Dec. 31, 2012

USD ($)

Dec. 31, 2011

USD ($)

Collections on beneficial interest from sales of finance receivables

$ 58

$ 0

Estimated increase decrease to operating cash flows

^[1]

(55)

(78)

$ 133

Document Technology [Member]

Beneficial interests received

$ 150

103

Finance Receivable Beneficial Interest Weighted Average Life

2 years

Document Technology [Member] | Other Current Assets [Member]

Beneficial interest from sale of finance receivables held by bankruptcy remote subsidiaries

$ 124

103

Loans and Finance Receivables [Member]

Cash proceeds received

^[2]

$ 631

625

sensitivity analysis expected future cash flows assumptions, 10% variation affect

0.10

sensitivity analysis expected future cash flows assumptions, 20% variation affect

0.20

Servicing Fee

0.01

Finance receivables impact from prior period receivable sales

^[3]

$ (392)

(45)

Collections on beneficial interest from sales of finance receivables

Estimated increase decrease to operating cash flows

297

580

Loans and Finance Receivables [Member] | United States

Net carrying value (NCV) sold

419

682

Allowance included in NCV

Cash proceeds received

387

630

Beneficial interests received

101

Pre-tax gain on sales

Net fees and expenses

Finance Receivables Sold and Derecognized

761

644

Finance receivables sold and derecognized sales value

833

715

Effect of Change in Sensitivity Assumptions on Finance Receivables Sales Beneficial Interest

$ 3

$ 4

Loans and Finance Receivables [Member] | United States | Credit Loss [Member]

Loans and Finance Receivables [Member] | United States | Prepayment [Member]

0.021

Loans and Finance Receivables [Member] | United States | Discount Rate Risk Adjustment [Member]

0.093

Loans and Finance Receivables [Member] | Canada

0.100

Net carrying value (NCV) sold

$ 257

Allowance included in NCV

Cash proceeds received

248

Beneficial interests received

Pre-tax gain on sales

Net fees and expenses

Finance Receivables Sold and Derecognized

245

Finance receivables sold and derecognized sales value

265

Effect of Change in Sensitivity Assumptions on Finance Receivables Sales Beneficial Interest

$ 1

Loans and Finance Receivables [Member] | Canada | Credit Loss [Member]

Loans and Finance Receivables [Member] | Canada | Prepayment [Member]

0.017

Loans and Finance Receivables [Member] | Canada | Discount Rate Risk Adjustment [Member]

0.120

Financing Receivable, Allowance for Credit Losses [Line Items]

0.100

[1]	Represents the difference between current and prior year fourth quarter receivable sales adjusted for the effects of: (i) the deferred proceeds, (ii) collections prior to the end of the year and (iii) currency.
[2]	(1)Net of beneficial interest, fees and expenses.
[3]	(2)Represents cash that would have been collected if we had not sold finance receivables.

Finance Receivables, Net - Allowance for Credit Losses (Details) - USD ($)
$ in Millions

12 Months Ended

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Finance receivables lease portfolio -low - years

2 years

Finance lease portfolio average maturity - high - years

3 years

$ 154

$ 170

$ 201

Financing Receivable, Allowance for Credit Losses, Write-downs

(86)

(97)

Financing Receivable, Allowance for Credit Losses, Recovery

Finance Receivable, Credit Losses Allowance, Reversal for Receivable Sale

(17)

Financing Receivable, Collectively Evaluated for Impairment

^[1]

4,683

5,481

Residual values not included in the impairment evaluation

Allowance for credit losses not included in the impairment evaluation

154

170

Financing Receivable, Allowance for Credit Losses [Line Items]

4,683

5,481

United States

Financing Receivable, Allowance for Credit Losses, Write-downs

(8)

(21)

Financing Receivable, Allowance for Credit Losses, Recovery

^[2]

Finance Receivable, Credit Losses Allowance, Reversal for Receivable Sale

(12)

Financing Receivable, Collectively Evaluated for Impairment

^[1]

1,666

2,012

Financing Receivable, Allowance for Credit Losses [Line Items]

1,666

2,012

Canada

Financing Receivable, Allowance for Credit Losses, Write-downs

(16)

(15)

Financing Receivable, Allowance for Credit Losses, Recovery

^[2]

Finance Receivable, Credit Losses Allowance, Reversal for Receivable Sale

(5)

Financing Receivable, Collectively Evaluated for Impairment

^[1]

421

801

Financing Receivable, Allowance for Credit Losses [Line Items]

421

801

Europe

Financing Receivable, Allowance for Credit Losses, Write-downs

(60)

(59)

Financing Receivable, Allowance for Credit Losses, Recovery

^[2]

Finance Receivable, Credit Losses Allowance, Reversal for Receivable Sale

Financing Receivable, Collectively Evaluated for Impairment

^[1]

2,292

2,474

Other countries finance receivables

2,292

2,474

Financing Receivable, Allowance for Credit Losses [Line Items]

^[3]

$ 2

Financing Receivable, Allowance for Credit Losses, Write-downs

^[3]

^[3]

(2)

Financing Receivable, Allowance for Credit Losses, Recovery

^[2],[3]

Finance Receivable, Credit Losses Allowance, Reversal for Receivable Sale

Financing Receivable, Collectively Evaluated for Impairment

^[1],[3]

304

194

Financing Receivable, Allowance for Credit Losses [Line Items]

$ 304

$ 194

Europe

Finance receivables write-offs

flat

[1]	(2)Total Finance receivables exclude residual values of $1 and $2 and the allowance for credit losses of $154 and $170 at December 31, 2013 and 2012, respectively
[2]	(1)Includes the impacts of foreign currency translation and adjustments to reserves necessary to reflect events of non-payment such as customer accommodations and contract terminations.
[3]	(3)Includes developing market countries and smaller units.

Inventories and Equipment on Operating Leases, Net (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Inventories, net [Abstract]
Finished goods	$ 837	$ 844
Work-in-process	60	61
Raw materials	101	106
Total Inventories	998	1,011
Inventories and Equipment on Operating Lease, Net [Abstract]
Equipment on operating leases	1,575	1,533
Accumulated depreciation	(1,016)	(998)
Equipment on Operating Leases, Net	559	535
Property Subject to or Available for Operating Lease [Line Items]
Operating Leases, Income Statement, Contingent Revenue	151	$ 158	$ 154
Operating Leases, Future Minimum Payments Receivable [Abstract]
Operating Leases, Future Minimum Payments Receivable, Current	331
Operating Leases, Future Minimum Payments Receivable, in Two Years	275
Operating Leases, Future Minimum Payments Receivable, in Three Years	181
Operating Leases, Future Minimum Payments Receivable, in Four Years	95
Operating Leases, Future Minimum Payments Receivable, in Five Years	41
Operating Leases, Future Minimum Payments Receivable, Thereafter	$ 14
Minimum [Member]
Property Subject to or Available for Operating Lease [Line Items]
Property, plant and equipment depreciable lives	3 years
Equipment on operating lease length of lease (years)	1 year
Maximum [Member]
Property Subject to or Available for Operating Lease [Line Items]
Property, plant and equipment depreciable lives	4 years
Equipment on operating lease length of lease (years)	3 years

Land, Buildings, Equipment and Software, Net (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012
Property, Plant, Equipment and Software [Line Items]
Land, buildings and equipment, gross	$ 5,087	$ 5,111
Accumulated depreciation	(3,621)	(3,555)
Land, Buildings and Equipment, Net	1,466	1,556
Land [Member]
Property, Plant, Equipment and Software [Line Items]
Land, buildings and equipment, gross	50	61
Building and building equipment [Member]
Property, Plant, Equipment and Software [Line Items]
Land, buildings and equipment, gross	1,086	1,135
Leasehold Improvements [Member]
Property, Plant, Equipment and Software [Line Items]
Land, buildings and equipment, gross	483	506
Plant machinery [Member]
Property, Plant, Equipment and Software [Line Items]
Land, buildings and equipment, gross	1,493	1,571
Office furniture and equipment [Member]
Property, Plant, Equipment and Software [Line Items]
Land, buildings and equipment, gross	1,826	1,681
Other [Member]
Property, Plant, Equipment and Software [Line Items]
Land, buildings and equipment, gross	83	83
Construction in progress [Member]
Property, Plant, Equipment and Software [Line Items]
Land, buildings and equipment, gross	$ 66	$ 74
Minimum [Member] \| Building and building equipment [Member]
Property, Plant, Equipment and Software [Line Items]
Property, Plant and Equipment, Useful Life	25 years
Minimum [Member] \| Plant machinery [Member]
Property, Plant, Equipment and Software [Line Items]
Property, Plant and Equipment, Useful Life	5 years
Minimum [Member] \| Office furniture and equipment [Member]
Property, Plant, Equipment and Software [Line Items]
Property, Plant and Equipment, Useful Life	3 years
Minimum [Member] \| Other [Member]
Property, Plant, Equipment and Software [Line Items]
Property, Plant and Equipment, Useful Life	4 years
Maximum [Member] \| Building and building equipment [Member]
Property, Plant, Equipment and Software [Line Items]
Property, Plant and Equipment, Useful Life	50 years
Maximum [Member] \| Plant machinery [Member]
Property, Plant, Equipment and Software [Line Items]
Property, Plant and Equipment, Useful Life	12 years
Maximum [Member] \| Office furniture and equipment [Member]
Property, Plant, Equipment and Software [Line Items]
Property, Plant and Equipment, Useful Life	15 years
Maximum [Member] \| Other [Member]
Property, Plant, Equipment and Software [Line Items]
Property, Plant and Equipment, Useful Life	20 years

Land, Buildings, Equipment and Software, Net - Depreciation Expense, Operating Lease Rent Expense, Minimum Operating Lease Commitments (Details) - USD ($)
$ in Millions

12 Months Ended

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Land, Buildings, Equipment and Software, Net [Abstract]

Depreciation expense

$ 431

$ 452

$ 405

Operating lease rent expense

^[1]

754

646

$ 681

Capital Leased Assets, Gross

150

$ 80

Operating Leases, Future Minimum Payments Due, Fiscal Year Maturity [Abstract]

Operating Leases, Future Minimum Payments Due, Current

579

Operating Leases, Future Minimum Payments, Due in Two Years

467

Operating Leases, Future Minimum Payments, Due in Three Years

304

Operating Leases, Future Minimum Payments, Due in Four Years

122

Operating Leases, Future Minimum Payments, Due in Five Years

Operating Leases, Future Minimum Payments, Due Thereafter

$ 92

[1]	(1)We lease certain land, buildings and equipment, substantially all of which are accounted for as operating leases. Capital leased assets were approximately $150 and $80 at December 31, 2013 and 2012, respectively.

Land, Buildings, Equipment and Software, Net - Internal Use Software (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Property, Plant, Equipment and Software [Line Items]
Internal use software	$ 81	$ 125	$ 163
Product software	37	107	$ 108
Internal use software	506	577
Product software, net	$ 343	$ 344
Internal Use and Product Software, Useful Lives Minimum	3 years
Internal Use and Product Software, Useful Lives Maximum	10 years
Government services [Member]
Property, Plant, Equipment and Software [Line Items]
Internal use software	$ 250

Investment in Affiliates, at Equity (Details) - USD ($)
$ in Millions

12 Months Ended

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Schedule of Equity Method Investments [Line Items]

Investments in Affiliates, at Equity

$ 1,285

$ 1,381

Total Equity in Net Income of Unconsolidated Affiliates

^[1]

169

152

$ 149

Investment in affiliate - Fuji Xerox

$ 1,224

Equity Method Investment, Ownership Percentage

25.00%

Implied Investment in Affiliates - Fuji Xerox

$ 1,329

Fuji Xerox [Member]

Schedule of Equity Method Investments [Line Items]

Investments in Affiliates, at Equity

1,224

1,317

Total Equity in Net Income of Unconsolidated Affiliates

156

139

137

Other Equity Method Investments [Member]

Schedule of Equity Method Investments [Line Items]

Investments in Affiliates, at Equity

Total Equity in Net Income of Unconsolidated Affiliates

$ 13

$ 12

[1]	Asset information on a segment basis is not disclosed as this information is not separately identified and internally reported to our Chief Operating Decision Maker (CODM).

Investment in Affiliates, at Equity - Condensed Financial Data for Fuji Xerox Unconsolidated Affiliate (Details) - Fuji Xerox [Member] - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Summary of Operations
Revenues	$ 11,415	$ 12,633	$ 12,367
Costs and expenses	10,479	11,783	11,464
Income before income taxes	936	850	903
Income tax expense	276	279	312
Net Income	660	571	591
Less: Net income - noncontrolling interests	5	6	5
Net Income - Fuji Xerox	655	565	586
Assets:
Current assets	4,955	5,154	5,056
Long-term assets	5,160	6,158	6,064
Total Assets	10,115	11,312	11,120
Liabilities and Equity:
Current liabilities	3,114	3,465	3,772
Long-term debt	978	1,185	817
Other long-term liabilities	680	917	700
Noncontrolling interests	28	27	25
Fuji Xerox shareholders' equity	5,315	5,718	5,806
Total Liabilities and Equity	$ 10,115	$ 11,312	$ 11,120

Investment in Affiliates, at Equity - Investment in Affiliate Exhcange Rates (Details)	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Equity Method Investments and Joint Ventures [Abstract]
Summary of operations, weighted average rate	97.52	79.89	79.61
Balance sheet, year-end rate	105.15	86.01	77.62

Investment in Affiliates, at Equity - Other Transactions with Fuji Xerox (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Schedule of Equity Method Investments [Line Items]
Dividends received from Fuji Xerox	$ 60	$ 52	$ 58
Royalty revenue earned	118	132	128
Inventory purchases from Fuji Xerox	1,903	2,069	2,180
Inventory sales to Fuji Xerox	145	147	151
R&D payments received from Fuji Xerox	2	2	2
R&D payments paid to Fuji Xerox	21	15	$ 21
Fuji Xerox [Member]
Schedule of Equity Method Investments [Line Items]
Due to Affiliate	$ 85	$ 110

Amount of payable due to an entity that is affiliated with the reporting entity by means of direct or indirect ownership.

Goodwill and Intangible Assets, Net - Goodwill (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Goodwill [Roll Forward]
Beginning Balance, Goodwill	$ 9,062	$ 8,803	$ 8,649
Foreign currency translation	22	75	(34)
Ending Balance, Goodwill	9,205	9,062	8,803
Services Segment [Member]
Goodwill [Roll Forward]
Beginning Balance, Goodwill	6,780	6,619	6,522
Foreign currency translation	6	41	(28)
Ending Balance, Goodwill	6,815	6,780	6,619
Document Technology Segment [Member]
Goodwill [Roll Forward]
Beginning Balance, Goodwill	2,282	2,184	2,127
Foreign currency translation	16	34	(6)
Ending Balance, Goodwill	2,390	2,282	2,184
Unamic HCN Member
Goodwill [Roll Forward]
Goodwill acquired during period			43
Unamic HCN Member \| Services Segment [Member]
Goodwill [Roll Forward]
Goodwill acquired during period			43
Unamic HCN Member \| Document Technology Segment [Member]
Goodwill [Roll Forward]
Goodwill acquired during period			0
Breakaway [Member]
Goodwill [Roll Forward]
Goodwill acquired during period			33
Breakaway [Member] \| Services Segment [Member]
Goodwill [Roll Forward]
Goodwill acquired during period			33
Breakaway [Member] \| Document Technology Segment [Member]
Goodwill [Roll Forward]
Goodwill acquired during period			0
ESM [Member]
Goodwill [Roll Forward]
Goodwill acquired during period			28
ESM [Member] \| Services Segment [Member]
Goodwill [Roll Forward]
Goodwill acquired during period			28
ESM [Member] \| Document Technology Segment [Member]
Goodwill [Roll Forward]
Goodwill acquired during period			0
Concept Group [Member]
Goodwill [Roll Forward]
Goodwill acquired during period			26
Concept Group [Member] \| Services Segment [Member]
Goodwill [Roll Forward]
Goodwill acquired during period			0
Concept Group [Member] \| Document Technology Segment [Member]
Goodwill [Roll Forward]
Goodwill acquired during period			26
MBM [Member]
Goodwill [Roll Forward]
Goodwill acquired during period			20
MBM [Member] \| Services Segment [Member]
Goodwill [Roll Forward]
Goodwill acquired during period			0
MBM [Member] \| Document Technology Segment [Member]
Goodwill [Roll Forward]
Goodwill acquired during period			20
WDS [Member]
Goodwill [Roll Forward]
Goodwill acquired during period		69
WDS [Member] \| Services Segment [Member]
Goodwill [Roll Forward]
Goodwill acquired during period		69
WDS [Member] \| Document Technology Segment [Member]
Goodwill [Roll Forward]
Goodwill acquired during period		0
R.K. Dixon [Member]
Goodwill [Roll Forward]
Goodwill acquired during period		30
R.K. Dixon [Member] \| Services Segment [Member]
Goodwill [Roll Forward]
Goodwill acquired during period		0
R.K. Dixon [Member] \| Document Technology Segment [Member]
Goodwill [Roll Forward]
Goodwill acquired during period		30
Zeno[Member]
Goodwill [Roll Forward]
Goodwill acquired during period	44
Zeno[Member] \| Services Segment [Member]
Goodwill [Roll Forward]
Goodwill acquired during period	0
Zeno[Member] \| Document Technology Segment [Member]
Goodwill [Roll Forward]
Goodwill acquired during period	44
Impika [Member]
Goodwill [Roll Forward]
Goodwill acquired during period	43
Impika [Member] \| Services Segment [Member]
Goodwill [Roll Forward]
Goodwill acquired during period	0
Impika [Member] \| Document Technology Segment [Member]
Goodwill [Roll Forward]
Goodwill acquired during period	43
Other Immaterial Acquisitions [Member]
Goodwill [Roll Forward]
Goodwill acquired during period	34	85	38
Other Immaterial Acquisitions [Member] \| Services Segment [Member]
Goodwill [Roll Forward]
Goodwill acquired during period	29	51	21
Other Immaterial Acquisitions [Member] \| Document Technology Segment [Member]
Goodwill [Roll Forward]
Goodwill acquired during period	$ 5	$ 34	$ 17

Goodwill and Intangible Assets, Net - Intangible Assets by Major Class (Details) - USD ($)
$ in Millions

12 Months Ended

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Intangible Assets, Net

$ 2,503

$ 2,783

4,013

3,965

1,510

1,182

Indefinite-Lived Intangible Assets (Excluding Goodwill)

2,503

2,783

Amortization of Intangible Assets

332

328

$ 401

Finite-Lived Intangible Assets, Net, Amortization Expense, Fiscal Year Maturity [Abstract]

327

327

323

323

$ 323

Customer relationships [Member]

12 years

$ 3,580

3,562

1,359

1,052

Distribution network [Member]

$ 2,221

2,510

25 years

$ 123

123

$ 54

Trademarks [Member]

^[1]

20 years

^[1]

$ 269

257

^[1]

Other Intangible Assets [Member]

^[1]

$ 197

198

^[1]

9 years

^[1]

$ 41

^[1]

Services Segment [Member]

^[1]

$ 16

Document Technology [Member]

Intangible Assets, Net

2,100

Intangible Assets, Net

$ 400

[1]	Includes $10 and $5 of indefinite-lived assets within trademarks and technology, respectively, related to the 2010 acquisition of ACS.

Restructuring and Asset Impairment Charges (Details) - USD ($)
$ in Millions

12 Months Ended

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

$ 130

$ 123

$ 323

145

168

103

Net current period restructuring charges, continuing operations

(29)

(14)

(71)

^[1]

116

^[2]

154

Net current period restructuring charges, discontinued operations

(1)

^[2]

122

153

(136)

(146)

(233)

Reconciliation to the Condensed Consolidated Statements of Cash Flows [Abstract]

116

130

123

Asset impairment

Effects of foreign currency and other non-cash items

(1)

Restructuring Cash Payments

(136)

(144)

(218)

Services Segment [Member]

Net current period restructuring charges, continuing operations

Document Technology Segment [Member]

Net current period restructuring charges, continuing operations

All Other Segments [Member]

Net current period restructuring charges, continuing operations

(3)

Employee Severance [Member]

123

116

298

142

161

Net current period restructuring charges, continuing operations

(29)

(13)

(65)

113

148

Net current period restructuring charges, discontinued operations

^[2]

(1)

119

147

(133)

(140)

(215)

Lease Cancellation and Other Costs [Member]

109

123

116

Net current period restructuring charges, continuing operations

(6)

(5)

Net current period restructuring charges, discontinued operations

^[2]

(5)

(2)

(5)

(13)

Asset Impairments [Member]

^[3]

^[3]

Net current period restructuring charges, continuing operations

^[3]

(1)

Net current period restructuring charges, discontinued operations

^[2]

^[3]

(1)

(5)

$ 0

^[3]

$ 0

^[3]

$ 0

[1]	(2)Represents amount recognized within the Consolidated Statements of Income for the years shown.
[2]	Refer to Note 3 - Acquisitions and Divestitures for additional information regarding discontinued operations.
[3]	(1)Charges associated with asset impairments represent the write-down of the related assets to their new cost basis and are recorded concurrently with the recognition of the provision.

Supplementary Financial Information (Details) - USD ($) $ in Millions	Dec. 31, 2013	Dec. 31, 2012
Other Current Assets
Deferred taxes and income taxes receivable	$ 253	$ 296
Royalties, license fees and software maintenance	185	165
Restricted cash	147	151
Prepaid expenses	143	143
Derivative instruments	6	11
Deferred purchase price from sales of accounts receivables	121	116
Beneficial interests - sales of finance receivables	64	35
Advances and deposits	32	29
Other	256	216
Total Other Current Assets	1,207	1,162
Other Current Liabilities
Deferred taxes and income taxes payable	87	105
Other taxes payable	180	170
Interest payable	80	83
Restructuring reserves	108	122
Derivative instruments	70	82
Product warranties	13	13
Dividends payable	84	69
Distributor and reseller rebates/commissions	125	117
Servicer liabilities	140	146
Other	826	869
Total Other Current Liabilities	1,713	1,776
Other Long-term Assets
Prepaid pension costs	55	35
Net investment in discontinued operations	173	190
Internal use software, net	506	577
Product software, net	343	344
Restricted cash	170	214
Debt issuance costs, net	31	37
Customer contract costs, net	399	356
Beneficial interests - sales of finance receivables	86	68
Deferred compensation plan investments	116	100
Other	343	416
Total Other Long-term Assets	2,222	2,337
Other Long-term Liabilities
Deferred and other tax liabilities	286	262
Environmental reserves	12	14
Unearned income	168	134
Restructuring reserves	8	8
Other	283	360
Total Other Long-term Liabilities	757	778
Tax and labor litigation deposits in Brazil	167	211
Escrow and cash collections related to receivable sales	140	146
Other restricted cash	10	8
Total Restricted Cash and Investments	317	$ 365
Net investment in discontinued operations TRG	191
Net remaining liabilities of discontinued operations - TRG	$ 18

Debt - Short-term Debt (Details) - USD ($) $ in Millions	Dec. 31, 2013	Dec. 31, 2012
Debt Disclosure [Abstract]
Commercial paper	$ 0	$ 0
Notes Payable	5	0
Current maturities of long-term debt	1,112	1,042
Total Short-term Debt	$ 1,117	$ 1,042

Debt - Long-term Debt (Details) - USD ($)
$ in Millions

Dec. 31, 2013

Dec. 31, 2012

Fair value adjustments(1)

$ 7,974

$ 8,410

Unamortized discount

(58)

(63)

^[1]

100

142

Less: current maturities

(1,112)

(1,042)

Total Long-term Debt

6,904

7,447

2014

^[2],[3]

1,107

1,283

975

1,018

1,011

2,580

Long-term Debt Maturities, Current Year by Quarter, First

Long-term Debt Maturities, Subsequent Year by Quarter, Second

1,063

Long-term Debt Maturities, Current Year by Quarter, Third

Long-term Debt Maturities, Current Year by Quarter, Fourth

$ 9

Debt Instrument, Fair Value Disclosure

Senior Notes due 2013

^[4]

0.00%

Floating Rate Notes due 2013

$ 0

400

^[4]

0.00%

Convertible Notes due 2014

$ 0

600

^[4]

9.00%

$ 9

Senior Notes due 2014

^[4]

8.25%

Floating Rate Notes due 2014

$ 750

750

^[4]

1.06%

$ 300

300

Senior Notes due 2015

^[4]

4.29%

$ 1,000

1,000

Notes due 2016

^[4]

7.20%

$ 250

250

Senior Notes due 2016

^[4]

6.48%

$ 700

700

Senior Notes due 2017

^[4]

6.83%

$ 500

500

Senior Notes due 2017

^[4]

2.98%

^[4]

$ 500

500

Notes due 2018

^[4]

0.57%

$ 1

Senior Notes due 2018

^[4]

6.37%

$ 1,000

1,000

Senior Notes due 2019

^[4]

2.77%

$ 500

Senior Notes due 2019

^[4]

5.66%

$ 650

650

Senior Notes due 2021

^[4]

5.39%

$ 1,062

1,062

Senior Notes due 2039

^[4]

6.78%

Subtotal - Xerox Corporation

$ 350

350

$ 7,572

8,082

Senior Notes due 2015

^[4]

4.25%

Borrowings secured by other assets

$ 250

250

^[4]

3.47%

$ 146

^[4]

0.35%

Subtotal subsidiary companies

$ 6

Summary of Foreign Exchange Hedging Positions [Abstract]

$ 402

$ 328

[1]	(1)Fair value adjustments - during the period from 2004 to 2011, we early terminated several interest rate swaps that were designated as fair value hedges of certain debt instruments. The associated net fair value adjustments to debt are being amortized to interest expense over the remaining term of the related notes.
[2]	(1)Quarterly long-term debt maturities for 2014 are $24, $1,063, $11 and $9 for the first, second, third and fourth quarters, respectively.
[3]	Excludes fair value adjustment of $5.
[4]	Represents weighted average effective interest rate which includes the effect of discounts and premiums on issued debt.

Debt - Commercial Paper and Credit Facility (Details) $ in Millions	12 Months Ended
	Dec. 31, 2013 USD ($)
Line of Credit Facility [Line Items]
Credit Facility and Commerical Paper Maximum Borrowing Capacity	$ 2,000
Line of Credit Facility, Maximum Borrowing Capacity	2,000
Letters of Credit Outstanding, Amount	300
Description of Guarantees Given by Subsidiaries	$ 100
credit facility annual facility fee - low	0.10%
credit facility annual facility fee - high	0.30%
credit facility annual facility fee based on current credit rating	0.20%
Commercial Paper [Member]
Line of Credit Facility [Line Items]
Credit Facility and Commerical Paper Maximum Borrowing Capacity	$ 2,000
Revolving Credit Facility [Member]
Line of Credit Facility [Line Items]
Line of Credit Facility, Maximum Borrowing Capacity	$ 2,750
Credit Facility All-in Interest Rate, Low	0.00%
Credit Facility All-in Interest Rate, High	0.45%
LIBOR Plus All-in Spread, Low	0.90%
LIBOR All-in Spread, High	1.45%
Base rate at current year end	0.175%
LIBOR borrowing at current year end	1.175%
Credit Facility Leverage Terms	3.75
Credit Facility, Minimum Interest Coverage Ratio	3.00
Commercial Paper [Member]
Line of Credit Facility [Line Items]
Short-term Debt, Commercial Paper Maximum Maturity Days	390 days

Debt - Interest Income/Expense (Details) - USD ($)
$ in Millions

12 Months Ended

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Debt Disclosure [Abstract]

Interest Expense, Debt

$ 435

$ 464

$ 538

Interest Expense

^[1],[2]

406

430

478

Interest Income

^[1]

$ 494

$ 610

$ 653

[1]	(1)Includes Equipment financing interest expense, as well as non-financing interest expense included in Other expenses, net in the Consolidated Statements of Income.
[2]	Asset information on a segment basis is not disclosed as this information is not separately identified and internally reported to our Chief Operating Decision Maker (CODM).

Debt - Net payments/Proceeds on Other Debt (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Debt Disclosure [Abstract]
Net proceeds (payments) on short-term debt	$ 5	$ (108)	$ (200)
Proceeds from issuance of long-term debt	617	1,116	1,000
Payments on long-term debt	(1,056)	(1,116)	(751)
Net (Payments) Proceeds on Debt	$ (434)	$ (108)	$ 49

Financial Instruments - Terminated Swaps (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Derivative Instruments and Hedging Activities Disclosure [Abstract]
Amortization of fair value adjustments for terminated swaps	$ 42	$ 49	$ 53
Expected net decrease to interest expense in future years through 2018	$ 100

Financial Instruments - Foreign Exchange Risk Management (Details)
$ in Millions

Dec. 31, 2013

USD ($)

$ 2,917

Average Maturity of Foreign Exchange Hedging Contracts - within Three Months

$ (64)

^[1]

78.00%

Average Maturity of Foreign Exchange Hedging Contracts - within Three and Six Months

8.00%

Average Maturity of Foreign Exchange Hedging Contracts - within Six and Twelve Months

14.00%

Euro/U.K. Pound Sterling

Summary of Foreign Exchange Hedging Positions [Abstract]

$ 639

Summary of Foreign Exchange Hedging Positions [Abstract]

^[1]

Japanese Yen/U.S. Dollar

588

Summary of Foreign Exchange Hedging Positions [Abstract]

(27)

^[1]

U.S. Dollar/Euro

495

Summary of Foreign Exchange Hedging Positions [Abstract]

(8)

^[1]

Japanese Yen/Euro

416

Summary of Foreign Exchange Hedging Positions [Abstract]

(32)

^[1]

U.K. Pound Sterling/Euro

190

Summary of Foreign Exchange Hedging Positions [Abstract]

^[1]

Canadian Dollar/Euro

Summary of Foreign Exchange Hedging Positions [Abstract]

(1)

^[1]

Euro/U.S. Dollar

Summary of Foreign Exchange Hedging Positions [Abstract]

^[1]

Mexican Peso/U.S. Dollar

Summary of Foreign Exchange Hedging Positions [Abstract]

^[1]

U.S. Dollar/Japanese Yen

Summary of Foreign Exchange Hedging Positions [Abstract]

^[1]

Indian Rupee/U.S. Dollar

Philippine Peso/U.S. Dollar

^[1]

Summary of Foreign Exchange Hedging Positions [Abstract]

Summary of Foreign Exchange Hedging Positions [Abstract]

(1)

^[1]

Swiss Franc/Euro

Summary of Foreign Exchange Hedging Positions [Abstract]

^[1]

Euro/Danish Krone

U.S. Dollar/Canadian Dollar

^[1]

Summary of Foreign Exchange Hedging Positions [Abstract]

Summary of Foreign Exchange Hedging Positions [Abstract]

^[1]

All Other

160

Amounts Recognized in the Consolidated Balance Sheets:

$ 0

^[1]

[1]	(1)Represents the net receivable (payable) amount included in the Consolidated Balance Sheet at December 31, 2013.

Financial Instruments - Summary of Derivative Instruments Fair Value (Details) - USD ($) $ in Millions	Dec. 31, 2013	Dec. 31, 2012
Summary Of Derivative Instruments By Hedge Designation [Abstract]
Other current assets	$ 6	$ 11
Other current liabilities	(70)	(82)
Net Designated (Liability) Asset	(64)	(71)
Derivatives Designated as Hedging Instruments [Member]
Summary Of Derivative Instruments By Hedge Designation [Abstract]
Net Designated (Liability) Asset	(50)	(48)
Derivatives Not Designated as Hedging Instruments [Member]
Summary Of Derivative Instruments By Hedge Designation [Abstract]
Net Designated (Liability) Asset	(14)	(23)
Foreign exchange contracts - forwards [Member] \| Derivatives Designated as Hedging Instruments [Member] \| Other current assets [Member]
Summary Of Derivative Instruments By Hedge Designation [Abstract]
Other current assets	1	3
Foreign exchange contracts - forwards [Member] \| Derivatives Designated as Hedging Instruments [Member] \| Other current liabilities [Member]
Summary Of Derivative Instruments By Hedge Designation [Abstract]
Other current liabilities	(51)	(51)
Foreign exchange contracts - forwards [Member] \| Derivatives Not Designated as Hedging Instruments [Member] \| Other current assets [Member]
Summary Of Derivative Instruments By Hedge Designation [Abstract]
Other current assets	5	8
Foreign exchange contracts - forwards [Member] \| Derivatives Not Designated as Hedging Instruments [Member] \| Other current liabilities [Member]
Summary Of Derivative Instruments By Hedge Designation [Abstract]
Other current liabilities	$ (19)	$ (31)

Financial Instruments - Summary of Derivative Instruments Gain (Losses) (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Derivative Instruments, Gain (Loss) [Line Items]
Accumulated Other Comprehensive Income (Loss), Cumulative Changes in Net Gain (Loss) from Cash Flow Hedges, Effect Net of Tax	$ 37	$ 37	$ (26)
Currency Losses Net	7	(3)	(12)
Interest rate contracts [Member] \| Fair Value Hedging [Member] \| Interest expense [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Derivative Gain (Loss) Recognized in Income	0	0	15
Hedged Item Gain (Loss) Recognized in Income	0	0	(15)
Foreign exchange contracts - forwards [Member] \| Cash Flow Hedging [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Derivative Gain (Loss) Recognized in OCI	(126)	(50)	30
Foreign exchange contracts - forwards [Member] \| Cash Flow Hedging [Member] \| Cost of sales [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Gain (Loss) Reclassified from AOCI to Income	(123)	37	14
Foreign exchange contracts - forwards [Member] \| Not Designated as Hedging Instrument [Member] \| Other expense - Currency gains (losses), net [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Derivative Gain (Loss) Recognized in Income	$ (86)	$ (38)	$ 33

Fair Value of Financial Assets and Liabilities - Recurring (Details) - Fair Value, Measurements, Recurring [Member] - Significant Other Observable Inputs (Level 2) [Member] - USD ($) $ in Millions	Dec. 31, 2013	Dec. 31, 2012
Assets:
Foreign exchange contracts-forwards	$ 6	$ 11
Deferred compensation investments in cash surrender life insurance	88	77
Deferred compensation investments in mutual funds	28	23
Total	122	111
Liabilities:
Foreign exchange contracts-forwards	70	82
Deferred compensation plan liabilities	125	110
Total	$ 195	$ 192

Fair Value of Financial Assets and Liabilities - Nonrecurring (Details) - Fair Value, Measurements, Nonrecurring [Member] - USD ($) $ in Millions	Dec. 31, 2013	Dec. 31, 2012
Carrying Amount [Member]
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Cash and cash equivalents	$ 1,764	$ 1,246
Accounts receivable, net	2,929	2,866
Short-term debt	1,117	1,042
Long-term debt	6,904	7,447
Fair Value [Member]
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Cash and cash equivalents	1,764	1,246
Accounts receivable, net	2,929	2,866
Short-term debt	1,126	1,051
Long-term debt	$ 7,307	$ 8,040

Employee Benefit Plans (Details) - USD ($)
$ in Millions

12 Months Ended

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Other Postretirement Benefit Plans, Defined Benefit [Member]

$ (2,136)

$ (2,958)

Defined Benefit Plan, Change in Benefit Obligation [Roll Forward]

Benefit obligation - beginning

989

1,007

$ 8

^[1]

Actuarial (gain) loss

(88)

(10)

Curtailments

(91)

(103)

Benefit obligation - ending

(7)

856

989

1,007

Change in Plan Assets:

Fair value of plan assets -beginning

Actual return on plan assets

Employer contribution

(91)

(103)

Fair Value of Plan Assets - ending

Amounts Recognized in the Consolidated Balance Sheets:

^[2]

(856)

(989)

Other long-term assets

Accrued compensation and benefit costs

(71)

(80)

Post-retirement medical benefits

(785)

(909)

Net Amounts Recognized

(856)

(989)

Pension and Other Postretirement Benefit Plans, Accumulated Other Comprehensive Income (Loss), before Tax [Abstract]

Net actuarial loss

Prior service credits

(85)

(128)

Total Pre-tax Loss (Gain)

(79)

(31)

United States Pension Plans of US Entity, Defined Benefit [Member] | Defined Benefit Pension Plans by Geography [Member]

Defined Benefit Plan, Change in Benefit Obligation [Roll Forward]

Benefit obligation - beginning

5,033

4,670

112

108

^[1]

154

282

328

Actuarial (gain) loss

(440)

480

Curtailments

(864)

(509)

Benefit obligation - ending

(2)

3,893

5,033

4,670

Change in Plan Assets:

Fair value of plan assets -beginning

3,573

3,393

Actual return on plan assets

139

358

Employer contribution

331

(864)

(509)

Fair Value of Plan Assets - ending

2,876

3,573

3,393

Amounts Recognized in the Consolidated Balance Sheets:

^[2]

(1,017)

(1,460)

Other long-term assets

Accrued compensation and benefit costs

(25)

(23)

Post-retirement medical benefits

(992)

(1,437)

Net Amounts Recognized

(1,017)

(1,460)

Pension and Other Postretirement Benefit Plans, Accumulated Other Comprehensive Income (Loss), before Tax [Abstract]

Net actuarial loss

672

1,255

Prior service credits

(15)

(17)

Total Pre-tax Loss (Gain)

657

1,238

Foreign Pension Plans, Defined Benefit [Member] | Defined Benefit Pension Plans by Geography [Member]

3,887

5,027

Defined Benefit Plan, Change in Benefit Obligation [Roll Forward]

Benefit obligation - beginning

6,708

5,835

^[1]

260

270

284

Actuarial (gain) loss

(203)

537

232

Curtailments

(10)

(1)

(264)

(256)

Benefit obligation - ending

(22)

(1)

6,664

6,708

5,835

Change in Plan Assets:

Fair value of plan assets -beginning

5,431

4,884

Actual return on plan assets

326

434

Employer contribution

203

163

197

(264)

(256)

Fair Value of Plan Assets - ending

(1)

5,789

5,431

$ 4,884

Amounts Recognized in the Consolidated Balance Sheets:

^[2]

(875)

(1,277)

Other long-term assets

Accrued compensation and benefit costs

(30)

(25)

Post-retirement medical benefits

(900)

(1,287)

Net Amounts Recognized

(875)

(1,277)

Pension and Other Postretirement Benefit Plans, Accumulated Other Comprehensive Income (Loss), before Tax [Abstract]

Net actuarial loss

1,741

2,013

Prior service credits

(20)

Total Pre-tax Loss (Gain)

1,721

2,013

Other Postretirement Benefit Plans, Defined Benefit [Member]

$ 6,368

$ 6,359

[1]	(1)Interest cost includes interest expense on non-TRA obligations of $349, $382 and $388 and interest expense directly allocated to TRA participant accounts of $65, $170 and $224 for the years ended December 31, 2013, 2012 and 2011, respectively.
[2]	(1)Includes under-funded and un-funded plans.

Employee Benefit Plans - Accumulated Benefit Obligation in Excess of Plan Assets (Details) - USD ($)
$ in Millions

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

$ 0

856

989

1,007

United States Pension Plans of US Entity, Defined Benefit [Member] | United States

^[1]

(856)

(989)

2,900

3,900

United States Pension Plans of US Entity, Defined Benefit [Member] | Defined Benefit Pension Plans, Defined Benefit [Member]

(1,000)

3,887

5,027

2,876

3,573

3,393

3,893

5,033

4,670

Foreign Pension Plans, Defined Benefit [Member] | Funded and Unfunded Plans [Member]

^[1]

(1,017)

(1,460)

8,700

10,600

Foreign Pension Plans, Defined Benefit [Member] | Defined Benefit Pension Plans, Defined Benefit [Member]

(1,900)

6,368

6,359

5,789

5,431

4,884

6,664

6,708

$ 5,835

Foreign Pension Plans, Defined Benefit [Member] | Defined Benefit Pension Plans, Defined Benefit [Member] | UNITED KINGDOM

^[1]

(875)

(1,277)

3,700

3,900

Foreign Pension Plans, Defined Benefit [Member] | Defined Benefit Pension Plans, Defined Benefit [Member] | Canada

(200)

700

900

Underfunded [Member] | United States Pension Plans of US Entity, Defined Benefit [Member] | Defined Benefit Pension Plans, Defined Benefit [Member]

(200)

3,571

4,679

3,565

4,672

Underfunded [Member] | Foreign Pension Plans, Defined Benefit [Member] | Defined Benefit Pension Plans, Defined Benefit [Member]

2,876

3,574

5,350

5,997

5,104

5,686

Unfunded [Member] | United States Pension Plans of US Entity, Defined Benefit [Member] | Defined Benefit Pension Plans, Defined Benefit [Member]

4,964

5,213

322

355

322

355

Unfunded [Member] | United States Pension Plans of US Entity, Defined Benefit [Member] | Defined Benefit Pension Plans, Defined Benefit [Member] | United States

300

Unfunded [Member] | Foreign Pension Plans, Defined Benefit [Member] | Defined Benefit Pension Plans, Defined Benefit [Member]

(300)

540

527

526

520

Unfunded [Member] | Foreign Pension Plans, Defined Benefit [Member] | Defined Benefit Pension Plans, Defined Benefit [Member] | Pension Plans All Other Countries [Member]

500

Underfunded and unfunded pension benefit plans [Member] | Defined Benefit Pension Plans, Defined Benefit [Member]

(500)

9,783

11,558

9,517

11,233

Underfunded and unfunded pension benefit plans [Member] | United States Pension Plans of US Entity, Defined Benefit [Member] | Defined Benefit Pension Plans, Defined Benefit [Member]

7,840

8,787

3,893

5,034

3,887

5,027

Underfunded and unfunded pension benefit plans [Member] | Foreign Pension Plans, Defined Benefit [Member] | Defined Benefit Pension Plans, Defined Benefit [Member]

2,876

3,574

5,890

6,524

5,630

6,206

Funded [Member] | United States Pension Plans of US Entity, Defined Benefit [Member] | Defined Benefit Pension Plans, Defined Benefit [Member] | United States

4,964

$ 5,213

2,900

3,600

Funded [Member] | Foreign Pension Plans, Defined Benefit [Member] | Defined Benefit Pension Plans, Defined Benefit [Member] | Pension Plans All Other Countries [Member]

(700)

1,400

1,400

Defined Benefit Plans and Other Postretirement Benefit Plans Table Text Block [Line Items]

$ 0

[1]	(1)Includes under-funded and un-funded plans.

Employee Benefit Plans - Total Recognized in Net Periodic Benefit Cost and Other Comprehensive Income (Details) - USD ($)
$ in Millions

12 Months Ended

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Recognized curtailment gain

$ 0

$ (107)

267

300

177

^[1]

729

(852)

(872)

(45)

(64)

Interest Expense on Non-TRA Obligations

(950)

794

913

349

382

388

Interest Expense (Income) Allocated to TRA Participant Accounts

170

224

Expected Investment Income on Non-TRA Assets

431

443

423

Actual Investment Income on TRA Assets

170

224

Other Postretirement Benefit Plans, Defined Benefit [Member]

Defined Benefit Plans and Other Postretirement Benefit Plans Table Text Block [Line Items]

Expected return on plan assets

^[2]

Recognized net actuarial loss

Amortization of prior service credit

(43)

(41)

Net Periodic Benefit Cost

(88)

Prior service credit

(6)

(3)

(2)

(1)

Total Recognized in Net Periodic Benefit Cost and Other Comprehensive Income

(47)

(46)

United States Pension Plans of US Entity, Defined Benefit [Member] | Defined Benefit Pension Plans, Defined Benefit [Member]

Defined Benefit Plans and Other Postretirement Benefit Plans Table Text Block [Line Items]

112

108

Expected return on plan assets

^[2]

154

282

328

^[3]

(179)

(306)

(337)

Recognized net actuarial loss

Amortization of prior service credit

(2)

(23)

Recognized settlement loss

162

Recognized curtailment gain

(107)

Defined contribution plans

164

200

Net Periodic Benefit Cost

233

228

113

(403)

427

334

Prior service credit

(2)

(181)

(135)

(113)

Curtailment gain - recognition of net prior service credit

107

Total Recognized in Net Periodic Benefit Cost and Other Comprehensive Income

(582)

313

349

(349)

541

462

Foreign Pension Plans, Defined Benefit [Member] | Defined Benefit Pension Plans, Defined Benefit [Member]

Defined Benefit Plans and Other Postretirement Benefit Plans Table Text Block [Line Items]

Expected return on plan assets

^[2]

260

270

284

(317)

(307)

(310)

Recognized net actuarial loss

Amortization of prior service credit

Recognized settlement loss

Recognized curtailment gain

(8)

Defined contribution plans

103

100

Net Periodic Benefit Cost

130

135

130

(224)

416

518

Prior service credit

(14)

(1)

(77)

(54)

(40)

Curtailment gain - recognition of net prior service credit

Total Recognized in Net Periodic Benefit Cost and Other Comprehensive Income

(315)

361

478

(185)

$ 496

$ 608

Benefit plans net actuarial loss [Member] | Defined Benefit Pension Plans, Defined Benefit [Member]

Defined Benefit Plans and Other Postretirement Benefit Plans Table Text Block [Line Items]

Pension and Other Postretirement Benefit Plans, Amounts that Will be Amortized from Accumulated Other Comprehensive Income (Loss) in Next Fiscal Year

Benefit plans net actuarial loss [Member] | Other Postretirement Benefit Plans, Defined Benefit [Member]

Defined Benefit Plans and Other Postretirement Benefit Plans Table Text Block [Line Items]

Pension and Other Postretirement Benefit Plans, Amounts that Will be Amortized from Accumulated Other Comprehensive Income (Loss) in Next Fiscal Year

Benefit plans prior service credits [Member] | Defined Benefit Pension Plans, Defined Benefit [Member]

Defined Benefit Plans and Other Postretirement Benefit Plans Table Text Block [Line Items]

Pension and Other Postretirement Benefit Plans, Amounts that Will be Amortized from Accumulated Other Comprehensive Income (Loss) in Next Fiscal Year

(1)

Benefit plans prior service credits [Member] | Other Postretirement Benefit Plans, Defined Benefit [Member]

Defined Benefit Plans and Other Postretirement Benefit Plans Table Text Block [Line Items]

Pension and Other Postretirement Benefit Plans, Amounts that Will be Amortized from Accumulated Other Comprehensive Income (Loss) in Next Fiscal Year

$ (43)

[1]	2011 includes $107 pre-tax curtailment gain - refer to Note 15 - Employee Benefit Plans for additional information.
[2]	(1)Interest cost includes interest expense on non-TRA obligations of $349, $382 and $388 and interest expense directly allocated to TRA participant accounts of $65, $170 and $224 for the years ended December 31, 2013, 2012 and 2011, respectively.
[3]	(2)Expected return on plan assets includes expected investment income on non-TRA assets of $431, $443 and $423 and actual investment income on TRA assets of $65, $170 and $224 for the years ended December 31, 2013, 2012 and 2011, respectively.

Employee Benefit Plans - Plan Amendments and Assets (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Defined Benefit Plans and Other Postretirement Benefit Plans Table Text Block [Line Items]
Recognized curtailment gain	$ 0	$ 0	$ 107
Pension Curtailment Gain, Net of Tax			$ 66
Pension plan amendment, remaining service period for participants			10 years
Pension plan amendment, average remaining life expectancy of all participants			33 years
Pension plan amendment, aggregate accumulated actuarial losses for U.S. plans		1,100
Pension plan reduction in pension expense	45
Defined benefit plan global plan assets at measurement dates	$ 8,700	$ 9,000

Employee Benefit Plans - Defined Benefit Plans Measured Using Significant Unobservable Inputs Level 3 (Details) - Defined Benefit Pension Plans, Defined Benefit [Member] - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012
Foreign Pension Plans, Defined Benefit [Member]
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Fair value of plan assets -beginning	$ 5,431	$ 4,884
Fair Value of Plan Assets - ending	5,789	5,431
Foreign Pension Plans, Defined Benefit [Member] \| Real estate [Member] \| Fair Value, Inputs, Level 3 [Member]
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Fair value of plan assets -beginning	332	280
Purchases	64	13
Sales	(128)	(21)
Net transfers in from Level 1	0
Net transfers in from Level 2	0	69
Realized gains (losses)	17	1
Unrealized gains (losses)	(21)	(25)
Currency translation	5	15
Fair Value of Plan Assets - ending	269	332
Foreign Pension Plans, Defined Benefit [Member] \| Hedge funds [Member] \| Fair Value, Inputs, Level 3 [Member]
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Net transfers in from Level 2	0
Foreign Pension Plans, Defined Benefit [Member] \| Private equity funds [Member] \| Fair Value, Inputs, Level 3 [Member]
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Fair value of plan assets -beginning	3	3
Purchases	193	0
Sales	0	0
Net transfers in from Level 1	0
Net transfers in from Level 2		0
Realized gains (losses)	2	0
Unrealized gains (losses)	2	0
Currency translation	12	0
Fair Value of Plan Assets - ending	212	3
Foreign Pension Plans, Defined Benefit [Member] \| United States Pension Plans of US Entity, Defined Benefit [Member] \| Fair Value, Inputs, Level 3 [Member]
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Fair value of plan assets -beginning	466	399
Purchases	260	28
Sales	(133)	(28)
Net transfers in from Level 1	(1)
Net transfers in from Level 2	0	69
Realized gains (losses)	23	5
Unrealized gains (losses)	(21)	(26)
Currency translation	22	19
Fair Value of Plan Assets - ending	616	466
Foreign Pension Plans, Defined Benefit [Member] \| Guaranteed insurance contracts [Member] \| Fair Value, Inputs, Level 3 [Member]
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Fair value of plan assets -beginning	131	116
Purchases	3	15
Sales	(5)	(7)
Net transfers in from Level 1	(1)
Net transfers in from Level 2	0	0
Realized gains (losses)	4	4
Unrealized gains (losses)	(2)	(1)
Currency translation	5	4
Fair Value of Plan Assets - ending	135	131
United States Pension Plans of US Entity, Defined Benefit [Member]
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Fair value of plan assets -beginning	3,573	3,393
Fair Value of Plan Assets - ending	2,876	3,573
United States Pension Plans of US Entity, Defined Benefit [Member] \| Real estate [Member] \| Fair Value, Inputs, Level 3 [Member]
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Fair value of plan assets -beginning	58	72
Purchases	1	1
Sales	(36)	(11)
Net transfers in from Level 1	0
Net transfers in from Level 2	0	0
Realized gains (losses)	24	1
Unrealized gains (losses)	(18)	(5)
Currency translation	0	0
Fair Value of Plan Assets - ending	29	58
United States Pension Plans of US Entity, Defined Benefit [Member] \| Private equity funds [Member] \| Fair Value, Inputs, Level 3 [Member]
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Fair value of plan assets -beginning	300	318
Purchases	177	20
Sales	(59)	(48)
Net transfers in from Level 1	0
Net transfers in from Level 2	0	0
Realized gains (losses)	46	36
Unrealized gains (losses)	(13)	(26)
Currency translation	0	0
Fair Value of Plan Assets - ending	451	300
United States Pension Plans of US Entity, Defined Benefit [Member] \| United States Pension Plans of US Entity, Defined Benefit [Member] \| Fair Value, Inputs, Level 3 [Member]
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Fair value of plan assets -beginning	358	390
Purchases	178	21
Sales	(95)	(59)
Net transfers in from Level 1	0
Net transfers in from Level 2	0	0
Realized gains (losses)	70	37
Unrealized gains (losses)	(31)	(31)
Currency translation	0	0
Fair Value of Plan Assets - ending	$ 480	$ 358

Employee Benefit Plans - Investment Strategy (Details)	Dec. 31, 2013	Dec. 31, 2012
United States Pension Plans of US Entity, Defined Benefit [Member]
Defined Benefit Plans and Other Postretirement Benefit Plans Table Text Block [Line Items]
Equity investments, percent	0.36	0.41
Fixed income investments, percent	0.44	0.43
Real estate, percent	0.05	0.05
Private equity, percent	0.14	0.09
Other, percent	0.01	0.02
Pension Plan Assets, Investment Strategy	1.00	1.00
Foreign Pension Plans, Defined Benefit [Member]
Defined Benefit Plans and Other Postretirement Benefit Plans Table Text Block [Line Items]
Equity investments, percent	0.41	0.40
Fixed income investments, percent	0.47	0.47
Real estate, percent	0.09	0.09
Private equity, percent	0.00	0.00
Other, percent	0.03	0.04
Pension Plan Assets, Investment Strategy	1.00	1.00

Employee Benefit Plans - Contributions (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2014	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Defined Benefit Plans and Other Postretirement Benefit Plans Table Text Block [Line Items]
Post Retirement Benefit Plan, Future Employer Contribution in Next Fixcal Year		$ 71
Post employment benefit plan contributions by employer		96	$ 63	$ 66
Defined Benefit Pension Plans, Defined Benefit [Member]
Defined Benefit Plans and Other Postretirement Benefit Plans Table Text Block [Line Items]
Defined benefit pension plan contributions by employer		230
Defined Benefit Plans, Future Employer Contributions in Next Fiscal Year		250
2014		721
2015		639
2016		623
2017		614
2018		579
Years 2019-2022		2,960
Other Postretirement Benefit Plans, Defined Benefit [Member]
Defined Benefit Plans and Other Postretirement Benefit Plans Table Text Block [Line Items]
Defined benefit pension plan contributions by employer		77
2014		71
2015		73
2016		71
2017		70
2018		69
Years 2019-2022		$ 317
Discount rate assumptions used to determine benefit obligations		4.50%	3.60%	4.50%
Discount rate assumptions used to determine net periodic benefit costs	4.50%	3.60%	4.50%	4.90%
Health care cost trend rate assumed for next year		0.072	0.075
Rate to which the cost trend rate is assumed to decline (the ultimate trend rate)		0.049	0.049
Year that the rate reaches the ultimate trend rate		2023	2017
Effect of 1% increase/decrease on total service and interest cost components		1,000,000	(1,000,000)
Effect of 1% increase/decrease on post-retirement benefit obligation		32,000,000	(29,000,000)
United States Pension Plans of US Entity, Defined Benefit [Member] \| Defined Benefit Pension Plans, Defined Benefit [Member]
Defined Benefit Plans and Other Postretirement Benefit Plans Table Text Block [Line Items]
Defined benefit pension plan contributions by employer		$ 27
2014		463
2015		374
2016		352
2017		333
2018		290
Years 2019-2022		$ 1,357
Discount rate assumptions used to determine benefit obligations		4.80%	3.70%	4.80%
Rate of compensation increase assumptions used to determine benefit obligation		0.20%	0.20%	3.50%
Discount rate assumptions used to determine net periodic benefit costs	4.80%	3.70%	4.80%	5.10%
Expected return on plan assets assumptions used to determine net periodic benefit cost	7.80%	7.80%	7.80%	8.30%
Rate of compensation increase assumptions used to determine net periodic benefit cost	0.20%	0.20%	3.50%	3.50%
Foreign Pension Plans, Defined Benefit [Member] \| Defined Benefit Pension Plans, Defined Benefit [Member]
Defined Benefit Plans and Other Postretirement Benefit Plans Table Text Block [Line Items]
Defined benefit pension plan contributions by employer		$ 203
2014		258
2015		265
2016		271
2017		281
2018		289
Years 2019-2022		$ 1,603
Discount rate assumptions used to determine benefit obligations		4.20%	4.00%	4.60%
Rate of compensation increase assumptions used to determine benefit obligation		2.70%	2.60%	2.70%
Discount rate assumptions used to determine net periodic benefit costs	4.20%	4.00%	4.60%	5.30%
Expected return on plan assets assumptions used to determine net periodic benefit cost	6.10%	6.10%	6.20%	6.60%
Rate of compensation increase assumptions used to determine net periodic benefit cost	2.70%	2.60%	2.70%	2.70%
Foreign Pension Plans, Defined Benefit [Member] \| Defined Benefit Pension Plans, Defined Benefit [Member]
Defined Benefit Plans and Other Postretirement Benefit Plans Table Text Block [Line Items]
Defined Benefit Plans, Future Employer Contributions in Next Fiscal Year		$ 160
United States Pension Plans of US Entity, Defined Benefit [Member] \| Defined Benefit Pension Plans, Defined Benefit [Member]
Defined Benefit Plans and Other Postretirement Benefit Plans Table Text Block [Line Items]
Defined Benefit Plans, Future Employer Contributions in Next Fiscal Year		$ 90

Income and Other Taxes - Domestic and Foreign (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Income Tax Disclosure [Abstract]
Domestic income	$ 948	$ 876	$ 914
Foreign income	364	456	621
Income Before Income Taxes and Equity Income	$ 1,312	$ 1,332	$ 1,535

Income and Other Taxes - Income Tax Expense (Benefit), Current Deferred, by Jurisdiction (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Income Tax Disclosure [Abstract]
Current Federal Tax Expense (Benefit)	$ 27	$ 23	$ 51
Deferred Federal Income Tax Expense (Benefit)	72	84	134
Current Foreign Tax Expense (Benefit)	89	119	95
Deferred Foreign Income Tax Expense (Benefit)	35	0	38
Current State Tax Expense (Benefit)	38	34	28
Deferred State Income Tax Expense (Benefit)	15	12	31
Total Provision	$ 276	$ 272	$ 377

Income and Other Taxes - Reconciliation of Statutory Tax Rate to Effective Tax Rate (Details) - USD ($)
$ in Millions

12 Months Ended

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Income Tax Disclosure [Abstract]

U.S. federal statutory income tax rate

35.00%

Nondeductible expenses

1.40%

2.60%

2.00%

Effect of tax law changes

(0.60%)

0.70%

0.20%

Change in valuation allowance for deferred tax assets

0.20%

(0.70%)

(0.30%)

State taxes, net of federal benefit

2.60%

2.10%

2.40%

Audit and other tax return adjustments

(2.40%)

(4.80%)

(1.00%)

Tax-exempt income, credits and incentives

(3.80%)

(2.60%)

(3.20%)

Foreign rate differential adjusted for U.S. taxation of foreign profits(1)

^[1]

(11.90%)

(12.00%)

(10.60%)

Effective Income Tax Rate

0.50%

0.10%

21.00%

20.40%

24.60%

Income Taxes Paid

$ 155

$ 137

$ 94

[1]	(1)The “U.S. taxation of foreign profits” represents the U.S. tax, net of foreign tax credits, associated with actual and deemed repatriations of earnings from our non-U.S. subsidiaries.

Income and Other Taxes - Allocation of Income Tax Expense Benefit (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Income Tax Interperiod Allocaion [Line Items]
Pre-tax income	$ 276	$ 272	$ 377
Income tax expense	4	5	9
Stock option and incentive plans, net	(13)	(5)	1
Total Income Tax Expense (Benefit)	576	6	115
Defined Benefit Pension Plans, Defined Benefit [Member]
Income Tax Interperiod Allocaion [Line Items]
Other comprehensive income (loss), tax	318	(233)	(277)
Cash flow hedges [Member]
Income Tax Interperiod Allocaion [Line Items]
Other comprehensive income (loss), tax	0	(24)	3
Translation adjustments [Member]
Income Tax Interperiod Allocaion [Line Items]
Other comprehensive income (loss), tax	$ (9)	$ (9)	$ 2

Income and Other Taxes - Unrecognized Tax Benefits Rollforward (Details) - USD ($)
$ in Millions

12 Months Ended

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Reconciliation of Unrecognized Tax Benefits, Excluding Amounts Pertaining to Examined Tax Returns [Roll Forward]

Balance, Beginning

$ 201

$ 225

$ 186

Additions related to current year

(19)

(36)

(17)

Settlements with taxing authorities

^[1]

(13)

(14)

(8)

Currency

(3)

Balance, Ending

267

201

225

Unrecognized Tax Benefits, Reasonably Possible but Uncertainty of Timing

Unrecognized Tax Benefits, Income Tax Penalties and Interest Accrued

$ 20

$ 28

[1]	(1)Majority of settlements did not result in the utilization of cash.

Income and Other Taxes - Deferred Tax Asset And Liability (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012
Deferred Tax Assets And Liabilities [Line Items]
Undistributed Earnings of Foreign Subsidiaries	$ 8,000
Research and development	647	$ 793
Post-retirement medical benefits	310	359
Anticipated foreign repatriations	0	264
Net operating losses	597	630
Operating reserves and accruals	374	403
Tax credit carryforwards	694	177
Deferred compensation	268	312
Pension	431	696
Other	87	195
Subtotal	3,408	3,829
Valuation allowance	(614)	(654)
Total	2,794	3,175
Unearned income and installment sales	959	947
Intangibles and goodwill	1,253	1,252
Anticipated foreign repatriations	55	0
Other	53	48
Total	2,320	2,247
Total Deferred Taxes, Net	474	928
Deferred Tax Assets, Net, Current	209	273
Valuation Allowance, Deferred Tax Asset, Change in Amount	40	$ 23
Deferred Tax Assets, Tax Credit Carryforwards	694
Net Operating Loss Carryforwards, Expire	1,100
Net Operating Loss Carryforwards, Indefinitely	2,400
Carryforward Indefinitely [Member]
Deferred Tax Assets And Liabilities [Line Items]
Deferred Tax Assets, Tax Credit Carryforwards	94
Carryforwards Expire [Member]
Deferred Tax Assets And Liabilities [Line Items]
Deferred Tax Assets, Tax Credit Carryforwards	$ 600

Contingencies and Litigation (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Loss Contingencies [Line Items]
Letters of credit	$ 300
Product warranty expense	28	$ 29	$ 30
Product warranty accrual	14	14
Brazil Tax And Labor Contingencies [Member]
Loss Contingencies [Line Items]
Unreserved tax and labor contingencies	933	$ 1,010
Escrow cash deposits	167
Net book value of assets with liens	8
Letters of credit	$ 236

Contingencies and Litigation - Guarantor (Details) loans in Millions, $ in Millions	Dec. 31, 2013 USD ($) loans
Guarantor Obligations [Line Items]
Outstanding student loan portfolio, loans \| loans	3.2
Outstanding principal balance - student loan portfolio	$ 45,800
Reserves for losses on defaulted loans	3
Other contingencies letter of credits [Member]
Guarantor Obligations [Line Items]
Maximum exposure, undiscounted	457
Surety bonds guarantee [Member]
Guarantor Obligations [Line Items]
Maximum exposure, undiscounted	$ 736

Preferred Stock (Details) - USD ($)

1 Months Ended

12 Months Ended

Feb. 28, 2010

Dec. 31, 2013

^[1]

Dec. 31, 2012

^[1]

Dec. 31, 2011

^[1]

Feb. 05, 2010

Equity [Abstract]

Preferred stock, ACS acquisition shares issued

300,000

ACS acquisition, Series A convertible preferred stock aggregate liquidiation preference

$ 300,000,000

Preferred stock aggregate fair value

$ 349,000,000

Preferred stock, dividend rate, percentage

8.00%

Preferred stock converted into common shares

$ 24,000,000

89.8876

Total conversion of number of preferred stock shares into common stock, shares

26,966,000

Total conversion of preferred stock shares into common stock, initial conversion price per share

$ 11.125

[1]	(2)Cash dividends declared on preferred stock of $20 per share in each quarter of 2013, 2012 and 2011.

Shareholders' Equity - Equity Stocks Information (Details) shares in Millions	Dec. 31, 2013 $ / shares shares
Class of Stock [Line Items]
Preferred Stock, Shares Authorized	22
Preferred Stock, Par or Stated Value Per Share \| $ / shares	$ 1.00
Common Stock, Shares Authorized	1,750
Common Stock, Par or Stated Value Per Share \| $ / shares	$ 1.00
Stock Compensation Plan [Member]
Class of Stock [Line Items]
Common Stock Shares Reserved for Future Issuance, Incentive Compensation	127
Convertible Debt [Member]
Class of Stock [Line Items]
Common Stock Shares Reserved for Future Issuance, Incentive Compensation	48
Series A [Member]
Class of Stock [Line Items]
Common Stock Shares Reserved for Future Issuance, Incentive Compensation	27
Convertible Debt Securities [Member]
Class of Stock [Line Items]
Common Stock Shares Reserved for Future Issuance, Incentive Compensation	1

Shareholders' Equity - Treasury Stock (Details) - USD ($) shares in Thousands, $ in Millions	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Equity, Class of Treasury Stock [Line Items]
Authorized share repurchase programs	$ 6,500
Share repurchase cost	5,386
Share repurchase fees	$ 9
Number of shares repurchased	493,492
Share Repurchase Program, Additional Amount Authroized to be Repurchased	$ 500
Share Repurchase Program Combined Authorizaiton	6,500
Stock Repurchase Program, Remaining Authorized Repurchase Amount	$ 1,100
Treasury Stock [Member]
Equity, Class of Treasury Stock [Line Items]
Number of shares repurchased	65,179	146,278	87,943
Common Stock [Member]
Equity, Class of Treasury Stock [Line Items]
Number of shares repurchased	0	0	0

Shareholders' Equity - Common Stock and Treasury Stock Period Activity (Details) - shares
shares in Thousands

12 Months Ended

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Increase (Decrease) in Stockholders' Equity [Roll Forward]

Acquisition of Treasury stock

493,492

Common Stock [Member]

Increase (Decrease) in Stockholders' Equity [Roll Forward]

Balance, Beginning

1,238,696

1,352,849

1,397,578

Stock based compensation plans, net

28,731

17,343

11,027

Contributions to U.S. pension plan, stock

15,366

16,645

Acquisition of Treasury stock

Cancellation of Treasury stock

(58,102)

(146,862)

(72,435)

Conversion of 2014 9% Notes, shares

996

Balance, Ending

1,210,321

1,238,696

1,352,849

Treasury Stock [Member]

Increase (Decrease) in Stockholders' Equity [Roll Forward]

Balance, Beginning

14,924

15,508

Stock based compensation plans, net

Contributions to U.S. pension plan, stock

^[1]

Acquisition of Treasury stock

65,179

146,278

87,943

Cancellation of Treasury stock

(58,102)

(146,862)

(72,435)

Conversion of 2014 9% Notes, shares

Balance, Ending

22,001

14,924

15,508

[1]	(1)Refer to Note 15 - Employee Benefits Plans for additional information.

Shareholders' Equity - Total Stock-based Compensation Expense (Details) - USD ($) shares in Millions, $ in Millions	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Stockholders' Equity Note [Abstract]
Share-based Compensation Arrangement by Share-based Payment Award, Number of Shares Available for Grant	59	50
Stock-based compensation expense, pre-tax	$ 90	$ 125	$ 123
Income tax benefit recognized in earnings	$ 34	$ 48	$ 47

Shareholders' Equity - Share-based Compensation, Activity (Details) - $ / shares shares in Thousands	1 Months Ended	12 Months Ended
	Feb. 02, 2014	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Restricted Stock Units (RSUs) [Member]
Awards Other Than Options, Number of Shares [Roll Forward]
Outstanding at January 1	19,079	30,414	33,784	32,431
Granted		610	13,033	8,035
Vested		(9,992)	(14,848)	(5,225)
Cancelled		(1,953)	(1,555)	(1,457)
Outstanding at December 31		19,079	30,414	33,784
Awards Other Than Options, Weighted Average Grant Date Fair Value [Roll Forward]
Outstanding at January 1	$ 9.62	$ 9.19	$ 8.70	$ 8.68
Granted		9.09	7.82	10.66
Vested		8.43	6.89	11.64
Cancelled		8.77	8.97	8.57
Outstanding at December 31		$ 9.62	$ 9.19	$ 8.70
Performance Shares [Member]
Awards Other Than Options, Number of Shares [Roll Forward]
Outstanding at January 1	8,058	14,536	9,763	7,771
Granted	8,395	1,839	5,193	4,852
Vested		(6,817)	0	(1,587)
Outstanding at December 31		8,058	14,536	9,763
Awards Other Than Options, Weighted Average Grant Date Fair Value [Roll Forward]
Outstanding at January 1	$ 9.15	$ 8.74	$ 9.21	$ 9.78
Granted	$ 12.17	7.97	7.87	10.42
Vested		8.03	0.00	12.84
Cancelled		$ 8.82	$ 8.96	$ 12.79
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Forfeited in Period		1,500	420	1,273
Outstanding at December 31		$ 9.15	$ 8.74	$ 9.21
ACS Member \| Stock options [Member]
Share-based Compensation Arrangement by Share-based Payment Award Other Than Options [Line Items]
Stock options issued and outstanding		14,199	33,693

Shareholders' Equity - Share-based Compensation, Stock Option Activity (Details) - $ / shares shares in Thousands	1 Months Ended	12 Months Ended
	Feb. 02, 2014	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Stock Options [Member]
Awards, Stock Options, Number of Shares [Roll Forward]
Outstanding at January 1, Shares	14,199	33,732	50,070	71,038
Granted, Shares		0	0	0
Cancelled, Shares		(1,298)	(8,617)	(14,889)
Exercised, Shares		(18,235)	(7,721)	(6,079)
Outstanding at December 31, Shares		14,199	33,732	50,070
Exercisable, Shares		12,164	28,676	39,987
Awards, Stock Options, Weighted Average Exercise Price [Roll Forward]
Outstanding at January 1, Weighted Average	$ 6.95	$ 6.86	$ 6.98	$ 8.00
Granted, Weighted Average		0.00	0.00	0.00
Cancelled, Weighted Average		6.53	8.58	8.38
Exercised, Weighted Average		6.82	5.69	8.21
Outstanding at December 31, Weighted Average		6.95	6.86	6.98
Exercisable, Weighted Average		$ 7.06	$ 6.95	$ 7.14
Performance Shares [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Grants in Period	8,395	1,839	5,193	4,852
ACS Member \| Stock Options [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock options issued and outstanding		14,199	33,693

Shareholders' Equity - Share-based Compensation, Awards, Unrecognized Compensation (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2012	Dec. 31, 2013
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Awards, Unrecognzied Compensation		$ 84
Restricted Stock Units (RSUs) [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Awards, Unrecognzied Compensation		60
Awards Compensation Costs Remaining Weighted Average Term	1 year 4 months
Performance Shares [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Awards, Unrecognzied Compensation		20
Awards Compensation Costs Remaining Weighted Average Term	1 year 4 months
Stock Options [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Awards, Unrecognzied Compensation		$ 4
Awards Compensation Costs Remaining Weighted Average Term	7 months

Shareholders' Equity - Share-based Compensation, Awards, Intrinsic Value (Details) $ / shares in Millions, $ in Millions	Dec. 31, 2013 USD ($) $ / shares
Restricted Stock Units (RSUs) [Member]
Share-based Compensation Arrangement by Share-based Payment Award Other Than Options [Line Items]
Share-based compensation arrangement by share based payment award equity instrument other than options, non vested intrinsic value \| $	$ 232
Performance Shares [Member]
Share-based Compensation Arrangement by Share-based Payment Award Other Than Options [Line Items]
Intrinsic value RSUs, PSs \| $ / shares	$ 98

Shareholders' Equity - Share-based Compensation, Stock Option Awards, Intrinsic Vaule (Details) - Stock Options [Member] $ in Millions	12 Months Ended
	Dec. 31, 2013 USD ($)
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Aggregate intrinsic value outstanding	$ 74
Aggregate intrinsic value exercisable	$ 62
Weighted-average remaining contractual life, outstanding, years	3 years 4 months
Weighted-average remaining contractual life, exercisable, years	3 years

Shareholders' Equity - Share-based Compensation, Awards, Intrinsic Value, Cash Received and Tax Benefit (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Restricted Stock Units (RSUs) [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Total intrinsic value vested and exercised awards	$ 91	$ 117	$ 56
Cash received from vested and exercised awards	0	0	0
Employee Service Share-based Compensation, Tax Benefit from vested awards	30	33	22
Performance Shares [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Total intrinsic value vested and exercised awards	62	0	17
Cash received from vested and exercised awards	0	0	0
Employee Service Share-based Compensation, Tax Benefit from vested awards	22	0	6
Stock Options [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Total intrinsic value vested and exercised awards	51	12	18
Cash received from vested and exercised awards	124	44	44
Employee Service Share-based Compensation, Tax Benefit Realized from Exercise of Stock Options	$ 19	$ 4	$ 7

Other Comprehensive Income (Details) - USD ($)
$ in Millions

12 Months Ended

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Other Comprehensive Income [Abstract]

Translation Adjustment Gains (Losses), Pre-tax

$ (194)

$ 104

$ (103)

Translation Adjustment Gains (Losses), Net of Tax

^[1]

(185)

113

(105)

Changes in fair value of cash flow hedges (losses) gains, pre-tax

(126)

(50)

Changes in fair value of cash flow hedges - (losses) gains, net of tax

(89)

(35)

Changes in cash flow hedges reclassed to earnings, pre-tax

^[2]

123

(37)

(14)

Changes in cash flow hedges reclassed to earnings, net of tax

^[2]

(28)

(9)

Other gains (losses), pre-tax

(1)

Other Comprehensive Income (Loss), Other Unrealized Gains (Losses), Net of Tax

(1)

Net unrealized (losses) gains, pre-tax

(87)

Net unrealized (losses) gains, net of tax

^[1]

(63)

Net actuarial gains (losses), pre-tax

729

(852)

(872)

Net actuarial gains (losses), net of tax

483

(578)

(607)

Prior service amortization, net of tax

(45)

(64)

(29)

(39)

Other Comprehensive (Income) Loss, Reclassification Adjustment from AOCI, Pension and Other Postretirement Benefit Plans, before Tax

^[3]

260

190

Actuarial loss amortization, net of tax

^[3]

172

124

Curtailment gain - recognition of prior service credit, pre-tax

(107)

Curtailment gain - recognition of prior service credit, net of tax

(66)

Fuji Xerox changes in defined benefit plans, net, pre-tax

^[4]

(13)

(31)

Fuji Xerox changes in defined benefit plans, net, net of tax

^[4]

(13)

(31)

Other (losses) gains, pre-tax

^[5]

(17)

(55)

Other (losses) gains, net of tax

^[5]

(17)

(55)

Change in defined benefit plans (losses) gains, pre-tax

950

(794)

(913)

Change in defined benefit plans (losses) gain, net of tax

^[1]

632

(561)

(636)

Other Comprehensive (Loss) Income, Pre-Tax

756

(777)

(1,001)

Other Comprehensive (Loss) Income, Net of Tax

^[1]

447

(511)

(729)

Less: Other comprehensive loss attributable to noncontrolling interest, pre-tax

(1)

Less: Other comprehensive loss attributable to noncontrolling interest, net of tax

^[1]

(1)

Other Comprehensive (Loss) Income, Attributable to Xerox, Pre-Tax

757

(777)

(1,000)

Other Comprehensive Income (Loss), Net Attributable to Xerox

^[1]

$ 448

$ (511)

$ (728)

[1]	Refer to Note 20 - Other Comprehensive Income for gross components of other comprehensive income, reclassification adjustments out of Accumulated Other Comprehensive Income and related tax effects.
[2]	(1)Reclassified to Cost of sales - refer to Note 13 - Financial Instruments for additional information regarding our cash flow hedges.
[3]	(2)Reclassified to Total Net Periodic Benefit Cost - refer to Note 15 - Employee Benefit Plans for additional information.
[4]	(3)Represents our share of Fuji Xerox's benefit plan changes.
[5]	(4)Primarily represents currency impact on cumulative amount of benefit plan net actuarial losses and prior service credits included in AOCL.

Other Comprehensive Income - AOCL (Details) - USD ($)
$ in Millions

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

AOCL [Abstract]

Cumulative translation adjustments

$ (1,010)

$ (826)

$ (939)

Benefit plans net actuarial losses and prior service credits

^[1]

(1,732)

(2,364)

(1,803)

Other unrealized (losses) gains, net

(37)

Total Accumulated Other Comprehensive Loss Attributable to Xerox

$ (2,779)

$ (3,227)

$ (2,716)

[1]	Includes our share of Fuji Xerox.

Accumulated change in equity from transactions and other events and circumstances from non-owner sources, net of tax effect, at period end. Excludes Net Income (Loss), and accumulated changes in equity from transactions resulting from investments by owners and distributions to owners. Includes foreign currency translation items, certain pension adjustments, unrealized gains and losses on certain investments in debt and equity securities, other than temporary impairment (OTTI) losses related to factors other than credit losses on available-for-sale and held-to-maturity debt securities that an entity does not intend to sell and it is not more likely than not that the entity will be required to sell before recovery of the amortized cost basis, as well as changes in the fair value of derivatives related to the effective portion of a designated cash flow hedge.